www.levelplatforms.com making managed services easier presenter: greg henderson director,...
TRANSCRIPT
www.levelplatforms.com
Making Managed Services Easier
Presenter: Greg Henderson
Director, International
www.levelplatforms.com
What is “Managed Services”?
Recurring revenue generated from a defined service.
Managed Service Definition:
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Motives for Offering Managed Services
• Net New Recurring Service Revenue
– New customers acquisition with service differentiator
– New recurring revenue services to existing customers
• Incremental Sales of existing product and projects
– Performance Monitoring, Identify pre-failure indicators
– Overall network health and asset and reporting
• Reduced “current” Operating & Service Costs
– Improved IT staff utilization and more profitable service delivery
– Automation of non-revenue generating activities
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Monitoring, Alerting and Reporting
• 24x7 Monitoring and Alerting of entire network
– All servers, all desktops and most network components, including status of back-ups
• Asset Management & Inventory Tracking
• Automated trouble ticketing
• Automated Summary Monthly Reporting
• Alert Notifications by Email
• Recommended price to end-user of £149 per month / per customer where less than 10 devices, £249 per month for 10 to 50 devices
The immediate value to your customer:
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SMB Customers
Solution Provider
Vendor Ecosystem
SECURITY BU/DRNETWORKING
SYSTEMS
Vendor Ecosystem
PSA/CRM SERVICE
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Real Time Alerting and Monthly Reporting
• Includes monitoring on most devices and applications found in a typical SMB environment
• Pre-configured performance & asset reports provided for review with your customer
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Value Summary of Managed Workplace
1. “Net New” recurring revenue
2. Increase traditional sales
3. Decrease service delivery
costs
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Challenges to Date
• Bloody expensive…
• Investment in an RMM platform requires money up-front
• Change required to the business model is difficult
• Other tools required that are also a challenge to
implement
• High cost upfront, longer development cycle
– Too much to deal with!
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Pricing
ON-PREMInitial investment of £2,499
• Your own SC
• 3 MBS OM Licenses
• 254 devices per site
HOSTEDGet started for as little as £149 / month
• No additional HW/SW costs
• Pay-as-you-Grow Licensing
• Appliance vs. Software Option
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Brookland Special Offer
• Hosted dashboard with remote monitoring, reporting and remote access capabilities
• Priced per site per month
– £148 for the initial site, £49 thereafter per site
• Set-Up Costs
– With a 12 month commitment, no charge, or
– With no commitment, one time set up fee of £299
• Appliance option available at £550 per site
– Includes hardware, OS and pre-installed agent
• Monitoring includes:
– Windows servers, desktops, Exchange, SQL, SNMP based routers & switches, Backup Exec
– Maximum of 254 devices per site
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Hosted Service
Hosted
Dashboard
Marketing & Sales Material
All FutureUpgrades Incl.
Dedicated Account
Management
Online Training
Dedicated
Technical Support
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Incremental Revenue Opportunity
Your net new revenue:
10 customer sites each having 10 to 49 devices
£2,490 “net new” recurring monthly revenue
£29,880 “net new” recurring annual revenue
Your Cost:
For the hosted Managed Workplace solution
£589 per month
£299 one-time fee (without annual commitment)
£7,068 per year
Gross Profit Potential:
£1,901 monthly – 300% PROFIT!
£22,812 annually – 300% PROFIT!
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Upgrade to Full Functionality
• Upgrade to enhanced functionality and additional resources
– £600 one-off charge to upgrade to the Level Platforms development system
– Includes
• Partner Development Manager
• Partner Portal
• Additional templates, reports and scripts
• Enhanced functionality, including patch management, user management, remote control and custom reporting
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THANK YOU!
Greg HendersonDirector, International
Level Platforms