www.kingston.gov.uk smartcard networking forum case study: how to make cards work with gc register
Post on 21-Dec-2015
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www.kingston.gov.uk
SmartCard Networking Forum
Case study: How to make cards work with GC Register
www.kingston.gov.uk
About Kingston
• London Borough,South West London
• Population of 150,000• 4,000 Employees
www.kingston.gov.uk
Business Pressures on RBK
• eGovernment Agenda• Customer First –
Improving Public Access• Efficiency savings -
Gershon
www.kingston.gov.uk
ICT in Kingston• 1,600 PC’s and 100 servers• Microsoft Apps – Exchange, Commerce Server and
SharePoint Portal Server• Northgate iWorld in Revenues and Benefits• Anite Swift / EDM• Cedar Financials• In-house Planning / GIS
www.kingston.gov.uk
Strategic Context
• RBK Policy Programme• Medium Term Financial
Planning• Customer First Programme• ICT Strategy
www.kingston.gov.uk
Customer First
• Single Point of Access• Customer Service
Improvements• Common standards• Efficiency Savings
www.kingston.gov.uk
Business Case for SmartCards• Libraries needed replacement membership card• Opportunities with new Leisure Contract• Joined up approach across the Council
• Lots of small projects• Economies of scale
• Partnership with TfL and London Connects• Future applications
www.kingston.gov.uk
Smartcard Roll-out
• Using MS CRM for Customer Database• Integration with back office systems for;
• Libraries• Leisure
• Council Helpdesks and Libraries• Printing while you wait• Photographs
www.kingston.gov.uk
Link to Oyster• In partnership with London Connects and
Transport for London• Added value service for residents
• Gives the card greater importance• Means at least one less card in your wallet!• Positive joined up image for the Council
• Opportunities to expand to all types of travel card and South West Trains
www.kingston.gov.uk
Partnership with London Connects
• London wide Smartcard group• Sharing best practice• Learning from pilots• Joint procurement• Co-ordination between boroughs
• London Library Card – Onecard
www.kingston.gov.uk
Customer View
Council Customers
Smart Card Scheme
Council Vertical Systems
(Council Tax, Adult Education etc)
Oyster
-Register for Cards-Authenticate with Library/Leisure centre-Proof of eligibility-Use card for Library/Leisure membership-Report change of circumstances-Report lost/stolen/damaged card-Personalisation of services-Make low value payments
-Access Oyster services-Report loist/stolen/damaged card
-Change of circumstances
-Registration updates
-Card Stop Requests
www.kingston.gov.uk
Card Design
www.kingston.gov.uk
eBilling Business Case
• Customer Service Improvements• Improving access to services• Delivering services in the way people want
• Efficiency Savings• Channel migration• Back office savings
www.kingston.gov.uk
Gov Connect Business Case
• Trust / Authentication• Legal Admissibility• Joined up public services• Long term future• Government pressure
www.kingston.gov.uk
www.kingston.gov.uk
www.kingston.gov.uk
www.kingston.gov.uk
How will Smartcards link to Government Connect?
MS CRMOnline
Services
BizTalk
Other BOSystems
Revs andBens
CustomerData Hub
GovConnect
Libraries
Leisure
www.kingston.gov.uk
Future Plans
• PASS Scheme• Leisure Centres in 2007• Access to services without the stigma (e.g. free
school meals)• Payments …?
www.kingston.gov.uk
Any questions?
Contact Details;Robin NobleICT ManagerRoyal Borough of KingstonTel 020 8547 [email protected]