www.etapestry.com welcome!. your presenter: chip muston vice president, sales
TRANSCRIPT
www.etapestry.com
Welcome!Welcome!
www.etapestry.com
Your presenter:Your presenter:
Chip MustonChip MustonVice President, SalesVice President, Sales
www.etapestry.com
What today’s session is…What today’s session is…
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What today’s session is…What today’s session is…
What it is not…What it is not…
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Who is eTapestry?Who is eTapestry?
www.etapestry.com
Who is eTapestry?Who is eTapestry?
•An organization dedicated to serving nonprofitsAn organization dedicated to serving nonprofits
www.etapestry.com
Who is eTapestry?Who is eTapestry?
•An organization dedicated to serving nonprofitsAn organization dedicated to serving nonprofits
www.etapestry.com
Who is eTapestry?Who is eTapestry?
•An organization dedicated to serving nonprofitsAn organization dedicated to serving nonprofits
•A fast growing, successful companyA fast growing, successful company
www.etapestry.com
Who is eTapestry?Who is eTapestry?
•An organization dedicated to serving nonprofitsAn organization dedicated to serving nonprofits
•A fast growing, successful companyA fast growing, successful company
•A company that thrives on innovationA company that thrives on innovation
www.etapestry.com
Who is eTapestry?Who is eTapestry?
•An organization dedicated to serving nonprofitsAn organization dedicated to serving nonprofits
•A fast growing, successful companyA fast growing, successful company
•A company that thrives on innovationA company that thrives on innovation
•A group that is passionate about serviceA group that is passionate about service
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Who is eTapestry?Who is eTapestry?
•An organization dedicated to serving nonprofitsAn organization dedicated to serving nonprofits
•A fast growing, successful companyA fast growing, successful company
•A company that thrives on innovationA company that thrives on innovation
•A group that is passionate about serviceA group that is passionate about service
•People who love to have fun!People who love to have fun!
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Who is eTapestry?Who is eTapestry?
www.etapestry.com
What is our history?What is our history?
•Founded by former execs at Master Founded by former execs at Master Software Corp. (bought out by Software Corp. (bought out by Blackbaud)Blackbaud)
•Introduced the first “Software as a Introduced the first “Software as a Service” solution for nonprofits in 1999Service” solution for nonprofits in 1999
•In use by over 5000 nonprofit In use by over 5000 nonprofit organizations around the worldorganizations around the world
www.etapestry.com
What do we do?What do we do?
……that’s the rest of the seminar.that’s the rest of the seminar.
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We’ll give you We’ll give you a Guarantee…a Guarantee…
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We’ll give you We’ll give you a Guarantee…a Guarantee…
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We’ll give you We’ll give you a Guarantee…a Guarantee…
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We’ll give you We’ll give you a Guarantee…a Guarantee…
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We’ll give you We’ll give you a Guarantee…a Guarantee…
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1. We guarantee you an Internet strategy.
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Advanced Email
Database
Ecommerce
Website
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Did you know there are 150 million Did you know there are 150 million active users on the Internet?active users on the Internet?
Source: Pew Internet ResearchSource: Pew Internet Research
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Does your website make you look like this?...Does your website make you look like this?...
Did you know there are 150 million Did you know there are 150 million active users on the Internet?active users on the Internet?
Source: Pew Internet ResearchSource: Pew Internet Research
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Does your website make you look like this?...Does your website make you look like this?...
……or this?or this?
Did you know there are 150 million Did you know there are 150 million active users on the Internet?active users on the Internet?
Source: Pew Internet ResearchSource: Pew Internet Research
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eTapestry builds and hosts eTapestry builds and hosts websites for more than 100 websites for more than 100 organizations.organizations.
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eTapestry builds and hosts eTapestry builds and hosts websites for more than 100 websites for more than 100 organizations.organizations.
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eTapestry builds and hosts eTapestry builds and hosts websites for more than 100 websites for more than 100 organizations.organizations.
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eTapestry builds and hosts eTapestry builds and hosts websites for more than 100 websites for more than 100 organizations.organizations.
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Did you know that over 95% of Internet Did you know that over 95% of Internet users have made an online purchase, users have made an online purchase, but only 40% of nonprofit organizations but only 40% of nonprofit organizations offer online giving?offer online giving?
Source: eTapestry surveys 2005-2006Source: eTapestry surveys 2005-2006
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Did you also know that the Did you also know that the number 1 reason donors’ say number 1 reason donors’ say they give online is they give online is convenience – it’s easier than convenience – it’s easier than writing a check.writing a check.
Source:Source: Network for Good - Network for Good - 20062006
Did you know that over 95% of Internet Did you know that over 95% of Internet users have made an online purchase, users have made an online purchase, but only 40% of nonprofit organizations but only 40% of nonprofit organizations offer online giving?offer online giving?
Source: eTapestry surveys 2005-2006Source: eTapestry surveys 2005-2006
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Or that online donors give more than Or that online donors give more than offline donors? eTapestry customers offline donors? eTapestry customers average over $140 per online gift!average over $140 per online gift!
Source: IATS TicketmasterSource: IATS Ticketmaster
Did you know that over 95% of Internet Did you know that over 95% of Internet users have made an online purchase, users have made an online purchase, but only 40% of nonprofit organizations but only 40% of nonprofit organizations offer online giving?offer online giving?
Source: eTapestry surveys 2005-2006Source: eTapestry surveys 2005-2006Did you also know that the Did you also know that the number 1 reason donors’ say number 1 reason donors’ say they give online is they give online is convenience – it’s easier than convenience – it’s easier than writing a check.writing a check.
Source:Source: Network for Good - Network for Good - 20062006
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We’re experts at online giving. We’re experts at online giving. We’ve built over 2100 pages for We’ve built over 2100 pages for over 1250 organizations.over 1250 organizations.
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A link on your website connects donors to a A link on your website connects donors to a custom online giving page.custom online giving page.
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……where the donor completes the online giving where the donor completes the online giving form.form.
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IATS TicketMaster
The gift information is automatically processed, The gift information is automatically processed, and the donor is notified of their successful and the donor is notified of their successful transaction.transaction.
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IATS TicketMaster
The money is then automatically deposited into The money is then automatically deposited into your bank account, and the donor and gift recorded your bank account, and the donor and gift recorded in eTapestry.in eTapestry.
Your Bank Account
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Your eTapestry database
Your donor has made a secure gift, conveniently and easily - and they already have their gift receipt in hand!
The gift is automatically deposited in your bank.
All of the donor and gift information is automatically recorded.
Your fundraising efforts are growing!
The Results…
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Did you know that…?Did you know that…?
•Email is the number 1 use of the Internet
•Over 91% of Internet users over the age of 65 use email
•Over 50% of users say over half their business communication is done via email
•Source: Pew Internet Research
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Email is more cost effective than traditional mail Email is more cost effective than traditional mail communications.communications.
(“Email marketing cost is ten percent of (“Email marketing cost is ten percent of traditional direct mail campaigns. Email traditional direct mail campaigns. Email campaigns cost an average of $5-$7 per campaigns cost an average of $5-$7 per thousand records compared to $500-$700 to thousand records compared to $500-$700 to reach the same number of people thru traditional reach the same number of people thru traditional mail”mail”
Source: Gartner GroupSource: Gartner Group))
Did you know that…?Did you know that…?
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Did you know that…?Did you know that…?
Email quickly facilitates new avenues of giving.Email quickly facilitates new avenues of giving.
(Especially important when outside events (Especially important when outside events impact your fundraising strategy (ie. impact your fundraising strategy (ie. Hurricane, tsunami, etc.). The time for a Hurricane, tsunami, etc.). The time for a direct mail campaign can be prohibitive.)direct mail campaign can be prohibitive.)
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eTapestry’s advanced email provides a fully eTapestry’s advanced email provides a fully integrated email tool…with full html editorintegrated email tool…with full html editor
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eTapestry’s advanced email provides a fully eTapestry’s advanced email provides a fully integrated email tool…access to all accounts – integrated email tool…access to all accounts – no import/exportno import/export
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eTapestry’s advanced email provides a fully eTapestry’s advanced email provides a fully integrated email tool…with spam checking and integrated email tool…with spam checking and schedulingscheduling
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eTapestry’s advanced email provides a fully eTapestry’s advanced email provides a fully integrated email tool…including delivery integrated email tool…including delivery reportsreports
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eTapestry’s advanced email provides a fully eTapestry’s advanced email provides a fully integrated email tool…including delivery reports and integrated email tool…including delivery reports and click thru trackingclick thru tracking
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Your Internet strategy may become even more Your Internet strategy may become even more sophisticated and utilize additional tools…sophisticated and utilize additional tools…
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Your Internet strategy may become even more Your Internet strategy may become even more sophisticated and utilize additional tools…sophisticated and utilize additional tools…
Donor LoginDonor Login WishListWishList
Event RegistrationEvent RegistrationPersonalized FundraisingPersonalized Fundraising
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Advanced Email
Database
Ecommerce
Website
1. We guarantee you an Internet strategy.
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2. We guarantee you broader access to your data.
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“I’ll be in New Orleans tonight and Albuquerque on Friday and Saturday and then Nashville for a week. Wherever I can plug in my laptop and get online, I have access to the full database.”
Chris McCormick, Regional Dev. Dir., Upper Room Ministries
"We decided we really liked that we could access our databases from home and give access to the system to board members who could use it when doing their 'asks.‘“
Ray Li, Development Director, Neighborhood House
“Just to add to your board. On a Lufthansa flight headed to India and it is great to be able to access our database! Thanks.”
Rich Sweeney, Dalit Network
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How it works…
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•Office•Home•Airport•Road•Multiple offices•Partner locations•PDA’s•anywhere
2. We guarantee you broader access to your data.
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3. We guarantee easy operation.
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3. We guarantee easy operation.
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Getting started Wizard
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Getting started Wizard
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Getting started Wizard
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Getting started Wizard
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Runs in a web browser
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Customizable home page view
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Search engine type lookups
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Complete info on one page
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Complete info on one page
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Customizable account page view
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Built in reporting
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Easy setup, multiple output options
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Dynamic report use
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Drill down navigation
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Integrated tools
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3. We guarantee easy operation.
"I spent 18 years in software design on mainframes. I've spent lots of all-nighters installing software in various places. When these guys said, 'We'll take care of that for you,' I said 'Sign me up.'"
Loren Friesen, Dir. of Dev., Newton Community & Healthcare Fdn
"eTapestry is constantly updating and improving and they do it "eTapestry is constantly updating and improving and they do it at night. We looked at a ton of software packages. I felt at night. We looked at a ton of software packages. I felt comfortable with eTapestry's cost and knowing that I didn't have comfortable with eTapestry's cost and knowing that I didn't have to be a computer guru to make this happen."to be a computer guru to make this happen."
Judy Davidson, Director of Development, Pusch Ridge AcademyJudy Davidson, Director of Development, Pusch Ridge Academy
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4. We guarantee better recordkeeping.
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RelationshipsFamily/Household Tracking
Donor/Prospect interactions
Future Contacts/Calendaring
Email Communication
4. We guarantee better recordkeeping.
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Relationships
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Relationships
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Relationships
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Relationships
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Relationships
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Relationships
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Relationships
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Donor/Prospect interactions
"I open up eTapestry and look at the journal entries to see the last time we talked. If I don’t know them very well, I can see who introduced them to the organization. It’s really powerful."
Connie Sherman, Executive Director, St. Mary's Child Center
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Future Contacts/Calendaring
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Future Contacts/Calendaring
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Future Contacts/Calendaring
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Future Contacts/Calendaring
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Email Communication
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Email Communication
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Email Communication
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4. We guarantee better recordkeeping.
“I spend my time now on the more strategic analysis elements. Having a database that allows me to do that is like a treat or a prize. It’s more fun and it’s much more productive in the long run.”
Tina Burdett, Development Director, Center for Children and Families, Inc.
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5. We guarantee improved communications.
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We’ve already We’ve already looked at looked at communications communications tracking, outlook tracking, outlook integration, and integration, and advanced email…advanced email…
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Nationally, 17% to 20% of the US Nationally, 17% to 20% of the US population moves each year. That population moves each year. That means up to 1 in 5 of your mailing means up to 1 in 5 of your mailing pieces may not go to the correct pieces may not go to the correct address. address.
Source: US Postal ServiceSource: US Postal Service
Did you know …?Did you know …?
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Did you know …?Did you know …?
•NCOA ProcessingNCOA Processing•Telephone AppendingTelephone Appending•Mass Duplicate MergeMass Duplicate Merge
Nationally, 17% to 20% of the US Nationally, 17% to 20% of the US population moves each year. That population moves each year. That means up to 1 in 5 of your mailing means up to 1 in 5 of your mailing pieces may not go to the correct pieces may not go to the correct address. address.
Source: US Postal ServiceSource: US Postal Service
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"I like to spice up our e-mails with some graphics and our own logo. It makes a huge difference. It
makes it look very professional and it improves the whole feel of our organization."
• Rick Hayhow - Kids Alive International
5. We guarantee improved communications.
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6. We guarantee your data is secure.
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2 hosting centers – Indianapolis and Louisville
We take security seriously.
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We take security seriously.
Encrypted dataEncrypted dataRedundant equipmentRedundant equipment
Automatic backupsAutomatic backupsAutomatic updatesAutomatic updates
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We take security seriously.
““Soon after Hurricane Katrina, we realized that our office suffered over 4 feet Soon after Hurricane Katrina, we realized that our office suffered over 4 feet of flood water. Nearly all of our contents including hard drives containing of flood water. Nearly all of our contents including hard drives containing over 20 years of information were simply gone. Having a partner like over 20 years of information were simply gone. Having a partner like eTapestry enabled us to quickly gain critical information during this eTapestry enabled us to quickly gain critical information during this challenging time. Not only were we able to maintain our donor base, we had challenging time. Not only were we able to maintain our donor base, we had quick access to key contact information while evacuated around the country. It quick access to key contact information while evacuated around the country. It was one small triumph in a time of despair.” was one small triumph in a time of despair.”
Tiffany Carter-Morris, Director Community Development, Methodist Health Tiffany Carter-Morris, Director Community Development, Methodist Health System Foundation, Inc., New Orleans, Louisiana System Foundation, Inc., New Orleans, Louisiana
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Sophisticated end-user security settings
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Sophisticated end-user security settings
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With complete details on all user activity.
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6. We guarantee your data is secure.
"I think people expect nonprofits to be responsible. The integrity of eTapestry's data is great, and this gives donors confidence that we know what we're doing."
Lori Skelton, Director of Marketing and Development - Northwest Children's Home
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7. We guarantee outstanding support.
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7. We guarantee outstanding support.
Janet,
I can't say enough about how much we appreciate the help of everyone at eTapestry.
The folks at eTapestry are the most helpful, consistently responsive people I've had the pleasure of working with. We sincerely appreciate everything that you do for us and all of the hard work you've done on our behalf.
Paul Feeney
www.etapestry.com
User Support
EmailEmail
Online HelpOnline Help
Instant MessagingInstant Messaging
TelephoneTelephone
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User Training – at your pace, your convenience
Lifetime Training AgreementLifetime Training Agreement
Recorded Update SessionsRecorded Update Sessions
Crash CoursesCrash Courses
PodcastsPodcasts
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7. We guarantee outstanding support.
Erin,
ALL of you are always so wonderful to work with, and I really appreciate your great attitudes and helpfulness. I've had nothing but top notch service starting with Paul at conversion to all of you on the support and training staff. It's a privilege to work with all of you. I appreciate your knowledge, your patience with me, your wonderful attitudes, and your great service. It's because of YOU that eTapestry is a success.
Fran Erhard
www.etapestry.com
8. We guarantee innovative tools.
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Outlook emailWishlist
Raising More Money
Moves Management
Matching gift database
NCOA
Prospect Research
Grant research
Online fundraising
Planned giving
Integration with best-in-class partners
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Innovations Innovations
• eTapestry Mobile
•Included with your eTapestry service
•Specifically formatted for mobile use
•Fast
•Real time information – no syncing or downloading
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Donor Loyalty Donor Loyalty SurveySurvey
A joint venture of eTapestry and Walker Information
The Donor Loyalty Survey helps organizations build stronger relationships with their supporters.
Innovations Innovations
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Cross Database ReportingCross Database Reporting
Innovations Innovations
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Innovations Innovations Google maps integrationGoogle maps integration
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9. We guarantee implementation in 90 days.
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1. “Getting Started” call with your Account Executive
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1. “Getting Started” call with your Account Executive
2. A dedicated Conversion Specialista. Data mappingb. Consulting callc. Data evaluationd. Final conversion
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1. “Getting Started” call with your Account Executive
2. A dedicated Conversion Specialista. Data mappingb. Consulting callc. Data evaluationd. Final conversion
3. Training programsa. Getting startedb. Advancedc. Crash courses
www.etapestry.com
1. “Getting Started” call with your Account Executive
2. A dedicated Conversion Specialista. Data mappingb. Consulting callc. Data evaluationd. Final conversion
3. Training programsa. Getting startedb. Advancedc. Crash courses
4. Implementation specialist – if needed
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10. We guarantee you’ll save money.
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10. We guarantee you’ll save money.
Consider this:
•No software to buy No software to buy •No hardware to purchase or updateNo hardware to purchase or update•No upgrades to installNo upgrades to install•No maintenance requiredNo maintenance required•No backups to makeNo backups to make•No travel for trainingNo travel for training•Add services when you need themAdd services when you need them•Remove services you don’t needRemove services you don’t need
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eTapestry Investment Options…eTapestry Investment Options…
# of Accounts in your database
# Accounts
<500
501-1000
1001-5000
5001-15000
15001-25000
25001-35000
35001-45000
Monthly Fee
FREE!
$36/month
$112/month
$164/month
$225/month
$276/month
$338/month
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eTapestry Investment Options…eTapestry Investment Options…
# of Accounts in your database
# Accounts
<500
501-1000
1001-5000
5001-15000
15001-25000
25001-35000
35001-45000
Monthly Fee
FREE!
$36/month
$112/month
$164/month
$225/month
$276/month
$338/month
Concurrent Users
# Users
1
Each Add’l
5 pack
Monthly Fee
Included
$50
$175
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eTapestry Investment Options…eTapestry Investment Options…
Optional services – can be added at any time
•Telephone supportTelephone support•Lifetime Training Lifetime Training •Admin moduleAdmin module•Advanced EmailAdvanced Email•Advanced SecurityAdvanced Security•Document AttachmentsDocument Attachments•Donor LoginDonor Login•EcommerceEcommerce•Executive ReportingExecutive Reporting•Grant ExplorerGrant Explorer
•ImportImport•Matching Gift DatabaseMatching Gift Database•Moves ManagementMoves Management•Outlook integrationOutlook integration•Planned Giving CalculatorPlanned Giving Calculator•Prospect Research ServicesProspect Research Services•Segmented GiftsSegmented Gifts•WishListWishList•Website DevelopmentWebsite Development•Database Conversion optionsDatabase Conversion options
www.etapestry.com
“That was the big decision-maker right there—not having to make a big purchase to get started. Why not try it? I think it’s great, and eTapestry is maintaining it all. I don’t have to worry about it.”
Maureen McDonald, Moonlight Cultural Center
10. We guarantee you’ll save money.
www.etapestry.com
1. We guarantee you an Internet strategy.
2. We guarantee you broader access to your data.3. We guarantee easy operation.
4. We guarantee better recordkeeping.
5. We guarantee improved communications.
6. We guarantee your data is secure.
7. We guarantee outstanding support.
8. We guarantee innovative tools.
9. We guarantee implementation in 90 days.
10. We guarantee you’ll save money.
www.etapestry.com
What’s next?What’s next?
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What’s next?What’s next?1.1.We’ll discuss your unique needs.We’ll discuss your unique needs.
2.2.We’ll build a custom proposal.We’ll build a custom proposal.
3.3.We’ll provide a personalized We’ll provide a personalized demonstration.demonstration.
4.4.We’ll help you with every step of We’ll help you with every step of implementation.implementation.
