lead the way… customers & employees will follow

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  • www.DougLipp.com Lead the Way Customers & Employees Will Follow
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  • www.DougLipp.com The Magic of Exceptional Customer Service & Leadership
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  • www.DougLipp.com Confession: There is no Magic
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  • www.DougLipp.com Confession: There is no Magic Its Doing Ordinary Things Extraordinarily Well
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  • www.DougLipp.com The Challenge of Outwitting, Outplaying, and Outlasting Your Competition
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  • www.DougLipp.com Lessons From Disney: Be Willing to Change To Remain the Same
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  • www.DougLipp.com Organizations That Reinvent Themselves Doug Lipp
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  • www.DougLipp.com Organizations That Reinvent Themselves Will Dominate Their Market! Doug Lipp
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  • www.DougLipp.com Maximize Your Potential:
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  • www.DougLipp.com Maximize Your Potential: Overcome the Obstacles
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  • www.DougLipp.com Maximize Your Potential: Overcome the Obstacles Create the Opportunities
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  • www.DougLipp.com The Obstacles
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  • www.DougLipp.com Obstacle #1 Let The Sacred Cows Rule
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  • www.DougLipp.com Sacred Cows Stuck in A rut Back in the good ol days Thats not my style Im not in sales What would Walt say?
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  • www.DougLipp.com Obstacle #2 Were Soooo Good
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  • www.DougLipp.com Soooo Good Arrogance Complacency The One-Trick Pony
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  • www.DougLipp.com Obstacle #3 Everyone Else is: A Jerk Incompetent Too Demanding
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  • www.DougLipp.com Everyone Else is a Jerk Mutual Bashing & Contempt Robotic / Self-Centered Other Persons / Groups Fault
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  • www.DougLipp.com Obstacle #4 Save Your Way to Prosperity
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  • www.DougLipp.com Save Your Way to Prosperity Fire the Matterhorn Climbers! Tinkerbell? Whats the ROI? Who Needs Training? Dont Value Your Value
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  • www.DougLipp.com The Opportunities
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  • www.DougLipp.com Opportunity #1 Communicate
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  • www.DougLipp.com Communicate
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  • www.DougLipp.com Communicate Tear Down the Walls
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  • www.DougLipp.com Communicate Tear Down the Walls Consistency & Discipline
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  • www.DougLipp.com Communicate Tear Down the Walls Consistency & Discipline Words + Actions = Execution
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  • www.DougLipp.com Communicate Hire Right
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  • www.DougLipp.com Communicate Hire Right Train Right
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  • www.DougLipp.com Communicate Hire Right Train Right Treat Right
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  • www.DougLipp.com Communicate To Achieve & Sustain Your Culture
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  • Core Values
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  • www.DougLipp.com Opportunity #2 Observe, Imagine, Deliver
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  • www.DougLipp.com Opportunity #2 Observe, Imagine, Deliver Expanding the Possibilities Through Teamwork!
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  • www.DougLipp.com
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  • Balanced Teams Can: Outwit, Outplay, and Outlast The Competition
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  • www.DougLipp.com Teamwork
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  • www.DougLipp.com Teamwork Seeing the Possibilities = Outwit
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  • www.DougLipp.com Teamwork Seeing the Possibilities = Outwit Being Flexible = Outplay
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  • www.DougLipp.com Teamwork Seeing the Possibilities = Outwit Being Flexible = Outplay Relying on Your Team = Outlast
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  • www.DougLipp.com Opportunity #3 The World Is Changing Are You?
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  • www.DougLipp.com Opportunity #4 Creativity Disney Style Know Your Customer!
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  • www.DougLipp.com Opportunity #4 Creativity Disney Style Walk In Their Shoes
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  • www.DougLipp.com Walk In Their Shoes From Ordinary to Extraordinary
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  • www.DougLipp.com Walk In Their Shoes From Ordinary to Extraordinary Solve Their Problems!
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  • www.DougLipp.com Walk In Their Shoes From Ordinary to Extraordinary Solve Their Problems! Prove Your Value!
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  • www.DougLipp.com Walk In Their Shoes From Ordinary to Extraordinary Where did I park my car?
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  • www.DougLipp.com Walk In Their Shoes From Ordinary to Extraordinary When is the 3:00 Parade?
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  • www.DougLipp.com Walk In Their Shoes From Ordinary to Extraordinary Popcorn Empowerment
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  • www.DougLipp.com Walk In Their Shoes From Ordinary to Extraordinary Custodian Care
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  • www.DougLipp.com Walk In Their Shoes From Ordinary to Extraordinary Frontierland Canoe Races
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  • www.DougLipp.com Walk In Their Shoes From Ordinary to Extraordinary Minnies Marathon
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  • www.DougLipp.com Walk In Their Shoes From Ordinary to Extraordinary Donalds 50th Birthday Party
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  • www.DougLipp.com Walk In Their Shoes From Ordinary to Extraordinary Tigger Teambuilding
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  • www.DougLipp.com Opportunity #5 Life on the Highwire The Best Teams are Balanced Where Do You Stand?
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  • www.DougLipp.com Outstanding Service & Leadership A Balancing Act of: Art & Science Maintenance & Risk-Taking
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  • www.DougLipp.com Life on the Highwire Where is your safety net??? All Business is Show Business On-Stage vs. Off-Stage SCSC = Customers For Life Cultural, Regional, Self Awareness
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  • www.DougLipp.com Opportunity #6 Its Up to You!
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  • www.DougLipp.com Opportunity #6 Its Up to You! What Will You: Start, Stop & Continue
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  • www.DougLipp.com Short-Term (This Week) Start: Stop: Continue: Long-Term (Within 1 Month) Start: Stop: Continue: StartStop Continue
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