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Smart Health Care AgentSmart Health Care Agent is a tool for managing health care services via phone (IVRS)

and SMS.

SSmartmart

HHealth ealth CCare are AAgentgent

SSmartmart

HHealth ealth CCare are AAgentgent

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FeaturesFeatures

Appointment reminders as SMS

Drug and Dosage reminders as SMS

Alerts to doctors as SMS

Notifications as SMS

Example

•Doctors :Meeting on 29th sept at 5:00 pm in the conference room. We request your presence.

• Staff :Posted duty at the Health camp to be held at Gymkhana grounds from tomorrow.

• Suppliers :Running short of O+ blood.Required immediately

• Patients :Next Appointment date 25th Sept at 10:00 AM

• Public :Free health camp on 25th & 26th of Sept at Gymkhana grounds, Hyderabad

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Information retrieval over phone (IVRS)

FeaturesFeatures

About Hospital

Consulting Hours

Doctors (Schedule, availability)

Surgeries conducted

Lab facilities

Test/Diagnostics available

Services available

Room tariff

Test/Diagnosis reports

Appointments

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Administrative FeaturesAdministrative Features

Patient InformationHandles information about a patient such as Name,DOB, Phone number, Registration number etc.

AppointmentsInformation about a patients appointment dates, time and the consultant doctor

Drug ScheduleInformation about a patients drug schedule

Master Data

Information about Doctors, Staff, Suppliers, Diagnosis/Tests available, Dressings etc

Information about the status of the Diagnostic tests reports of a patient

Diagnostic tests reports status

Maintains a log of Messages sent(to whom, phone number, date,time etc.)

MIS reports

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How it helps Doctors/Hospital authorities ?How it helps Doctors/Hospital authorities ?

Consultant Doctors schedule for future appointments

Appointment reminders to patients

Time to time Drug dosage reminders to patients

Cancellation of appointments due to non availability of doctors/facilities.

Rescheduled timings of the cancelled appointments

Doctors schedule and availability timings will be played over the phone, so that patients can fix an appointment as per their convenience.

Time to time drug/dosage reminders and appointment reminders alerts the patient. This kind of service increases the Goodwill of the hospital

Rescheduled timings of cancelled appointments are sent to patients as SMS

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General Notifications to public

Special instructions to patients

General notifications such as Blood required, Free health camp, awareness on Aids etc. is sent to public as SMS

Special instructions are sent to patients as SMS.Ex: Precautions to take before undergoing a surgery, Diagnosis test etc.

General InformationGeneral Information such about hospital, facilities available, Test/Diagnosis available, room tariff, Consulting hours etc, are played over the phone with the help of an IVR.

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How it Helps Patients ?How it Helps Patients ?

Information about their appointments

Time to time Drug dosage reminders helps patients to

follow the prescription correctly

Information about Status of the Tests/Diagnostics reports

Availability of Doctors

Information like Diagnosis Tests available,facilities

available in the hospital.

Important Phone numbers(Doctors,Hospitals etc)

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PSTNPSTN

Front desk operator feeds in the patients details like drug dosage, appointment date,phone number etc.

Information Retrieval

Patient calls SHCA for Information.

Information Flow over Telephone Information Flow over Telephone

Patient comes in and gets registered(Unique ID) and will fix an appointment with the concerned doctor.

Information sought is played to patient

Step 1

Step 2Step 3

Step 4

Patient receives the required info

Step 5

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Cellular Network

Front desk operator feeds in the patient details like drug dosage, next appointment date etc.and sets the events and messages.

Information dispersal

System detects drug intake time of a patient

Sends SMS to patients

Information Flow through SMSInformation Flow through SMS

Step 1

Step 2

Step 3

Step 4Patients receives SMS

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IVR Flow for SHCAIVR Flow for SHCA

Patient calls SHCA

Plays a Voice message

Press 1 if Old patient

Press 2 for Enquiry

Plays a Voice message

Please enter your registration number

1

registration numberCorrect?

2

Yes

No

8 Plays a Voice message

Test reports were delivered

Plays a Voice message

Consulting hours for out patient are between 10 AM to 2PM and between 4PM to 8PM

6Plays a Voice message

Thank You for calling KIMS Hospital

Press 1 for Consulting Hours

Press 2 for Visiting Hours

Press 3 for Room Details

Press 4 for Treatment/Surgical facilities available

Press 5 for Diagnostic/Lab facilities

Press 6 for List of Doctors

Press 7 for List of services

Press 8 Lab or Diagnostic test report status

Plays a Voice message

Orthopedic

Gynecology

Pediatric

Cardiology

ENT

General surgeon

3

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Snap Shots of the User InterfaceSnap Shots of the User Interface

Patient Information

• Administrator can Add/Edit/Delete a patient details

• Displays the list of patients and their details

Appointment Consultation

• Administrator can assign the concerned doctor to the patient.

• can fix an appointment for the surgery and store the appointment date and time

• Displays the list of patients, consultant doctor, appointment date & time.

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Appointment Lab/Diagnostic tests

• Administrator can assign the concerned doctor to the patient.

• can fix an appointment for the surgery and store the appointment date and time

• Displays the patient name,test to undergo consultant doctor, test date & time.

Appointment Surgical procedure

• Administrator can assign the concerned doctor to the patient.

• can fix an appointment for the surgery and store the appointment date and time

• Displays the patient name,surgery to undergo consultant doctor, surgery date & time.

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Appointment Physio therapy

• Administrator can assign the concerned doctor to the patient.

• can fix an appointment for the physio and store the appointment date and time

• Displays the patient name,therapy to undergo consultant doctor, therapy date & time.

Diagnostic tests report status

• Displays the patient name,test undergo consultant doctor, status of the report.

• Can Add/Edit/Delete a patient for Diagnostic tests

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Master Data- Doctors

• Displays the list of doctors available and their details

• Can Add/Edit/Delete details of a Doctor

Master Data- Staff

• Displays the list of staff available and their details

• Can Add/Edit/Delete details of the staff

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Master Data- Surgeries

• Displays the list of surgeries available and their details

• Can Add/Edit/Delete details of the surgery

Master Data- Surgeries

• Displays the list of voice messages that are to be played a patient calls SHCA

• Can Add/Edit/Delete Voice Message

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Hardware RequirementsHardware Requirements

PC with PIV processor

256 MB RAM

External/Internal Voice Modem or Telephony card

GSM Modem

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SDF-1, 17-B, VSEZ, DUVVADA, VISAKHAPATNAM.Ph – 0891- 2748380. 9849283825.

THANK YOU

DIALABS