www.cistera.com think beyond the phone. ©2006 cistera networks, inc. all rights reserved. prepare....
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©2006 Cistera Networks, Inc. All Rights Reserved.
www.cistera.com
Think Beyond the Phone.
Prepare.
Derek P. DownsPresidentCistera Networks, Inc.
P: +1 972.381.4699E: [email protected]: [email protected]
November 2006
Next Generation Event Alerting and Notification
Know.Respond.
©2006 Cistera Networks, Inc. All Rights Reserved.
Cistera Networks - Partners/Customers
BackgroundBackground Deep experience in IP Communications and Enterprise VoIP--One of Cisco’s earliest advanced AVVID partners
Launched as public entity in May 2003 (OTCBB:CNWT) Over 500 Solutions Installed Worldwide
Some of OurCustomersSome of OurCustomers
*Over 500 systems installed*
* Plus over 60 more leading Value-Added Resellers in NA and EMEA *
StrategicPartnersStrategicPartners
©2006 Cistera Networks, Inc. All Rights Reserved.
Higher Expectations for Higher Education
Public Safety– General Awareness– Weather Alerts– Safety Education/Communication
Security– Malicious call handling (Bomb Threats)– Student/Faculty Protection
Emergency Response– On-campus response– Off-campus E/R coordination
General Communications– Productivity and collaboration– Faculty/Student communications support
©2006 Cistera Networks, Inc. All Rights Reserved.
Knowing Before You “Need” to Know
General Awareness– Safety education and reinforcement– Creating a safety conscious campus
Weather/Traffic/General Alerts– Reach people wherever they are with the info
Safety Education/Communication– Provide information on their schedule--24x7– Reinforce important information
©2006 Cistera Networks, Inc. All Rights Reserved.
Protecting the Campus
Malicious Call Handling (Bomb Threats)– Capture the entire call regardless of when you hit the
record button– Automatically distribute calls to decision makers– Compliance and Retrieval
Student/Faculty Protection– Safer Campus--calls immediately find a security officer
or a designated contact for dorm or facility– Interoperability between IP phones and two-way
radios– Silent Alert from in classroom
©2006 Cistera Networks, Inc. All Rights Reserved.
Being There First…
On-Campus Response– Emergency calls automatically alert Campus Police and closest Facilities
Manager• Provides location information
– Enables real-time monitoring of actual 911 call– Automatically records the call for Compliance and Q/A– Two-way radio interoperability and recording provides full capture of
situation
Off-Campus E/R Coordination– Early awareness allows for better coordination– Two-way radio interoperability allows for adhoc conferencing for
immediate collaboration– Ability to bring the right people into collaboration immediately improves
response time
©2006 Cistera Networks, Inc. All Rights Reserved.
It’s Not Just for Emergencies…
Productivity and Collaboration– Improving the ability to get the message across– Information when they need it…timeshifting, podcasting– Content Streaming--Making available content to the phones– Paging/Intercom to public areas, through traditional speakers– Presence Management--Do-Not-Disturb and Time-of-Day Restrictions– Directory Management--Comprehensive directory integration and
management
©2006 Cistera Networks, Inc. All Rights Reserved.
Where can you find more
information?
Advanced IP Communications
Information
©2006 Cistera Networks, Inc. All Rights Reserved.
Cistera Information Resources
Cistera Main Site– www.cistera.com
The Cistera Experience– Learn more about Vertical Market Solutions– Read about Cistera’s Customers Experience– Register for additional training– http://www.cisteraexperience.com
Additional Information– Cistera Partner Site
http://interpriseone.cistera.com– Cistera Blogs
http://blogs.cistera.com– Cistera Events
http://events.cistera.com– Cistera Podcasts
http://www.cistera.com/loudblog
©2006 Cistera Networks, Inc. All Rights Reserved.
©2006 Cistera Networks, Inc. All Rights Reserved.
www.cistera.com
Think Beyond the Phone.
Additional Slides
Additional information and resources
©2006 Cistera Networks, Inc. All Rights Reserved.
Cistera ConvergencePlatform version 1.6
©2006 Cistera Networks, Inc. All Rights Reserved.
SecureScalable
Robust Reliable
The Cistera Platform
Cistera ConvergenceServer™
CCS-1000, 1500 & 2500
High-performance, pre-configured converged network appliances
Optimized hardware platforms designed to scale both “up” and “out”
Supports High-Availability
1
Cistera Application Platform
Proven, component-based architecture with native support for leading protocols
Reduces load on Cisco® Call Manager and Call Manager Express™
Enhanced tool-set for managing, monitoring and controlling IP phone apps.
Centralized administration with edge computing performance
RuleSetManager™RuleSetManager™
SecurityManagerSecurityManager
GroupManagerGroupManager
ServiceLevelManagerServiceLevelManager
2
Application EnginesAdvanced IP Phone Applications
Including Leading 3rd-Party Applications
The broadest suite of integrated Converged Network applications
Only platform supporting leading 3rd-party applications
Flexible design and simple GUI interface allows flexibility for customizing app. engines for specific business process requirements
3
©2006 Cistera Networks, Inc. All Rights Reserved.
The Cistera Platform• Proven, component-based
architecture with native support for leading protocols
• Reduces load on IP-PBX
• Enhanced tool-set for managing, monitoring and controlling IP phone apps.
• Centralized administration with edge computing performance
• High scalability--both “up”and “out”
CallCenterRecord™Enhanced
Automatic Voice RecordingEnhanced File Management
CallCenterRecord™Enhanced
Automatic Voice RecordingEnhanced File Management
VirtualDirectory™Centralized Directory
Automated Directory Assistance
VirtualDirectory™Centralized Directory
Automated Directory Assistance
ContentStreamer™Targeted Content Delivery
Music and Messaging on HoldNetRadio™
ContentStreamer™Targeted Content Delivery
Music and Messaging on HoldNetRadio™
RapidBroadcast™Text/Audio Messaging
PA System (External Speakers)Intercom (Bi-directional)
RapidBroadcast™Text/Audio Messaging
PA System (External Speakers)Intercom (Bi-directional)
QuickRecord™On-Demand Voice Recording
Phone & Web Playback
QuickRecord™On-Demand Voice Recording
Phone & Web Playback
PhoneVerify™Forced-Code AuthorizationAccount Code Management
PhoneVerify™Forced-Code AuthorizationAccount Code Management
Leading Third-party ApplicationsLeading Third-party Applications
ISI InfoTelemanagement
ISI InfoTelemanagement
AACK-12 and Alerts
AACK-12 and Alerts
CalAmpTime cards, etc.
CalAmpTime cards, etc.
Cistera ConvergenceServer™(CCS-1010, CCS-1510, CCS-2500)Cistera ConvergenceServer™(CCS-1010, CCS-1510, CCS-2500)
RuleSetManager™Time-of-Day Routing/Ringing,
Phone Logic Engine
RuleSetManager™Time-of-Day Routing/Ringing,
Phone Logic Engine
Cistera 1.6 PlatformCistera 1.6 Platform
SecurityManagerStructured Security Authorization
and Authentication
SecurityManagerStructured Security Authorization
and Authentication
GroupManagerSophisticated Grouping Engine
GroupManagerSophisticated Grouping Engine
ServiceLevelManagerDeployment and Management Toolset
ServiceLevelManagerDeployment and Management Toolset
Developer Environment - (Support Partner IDE’s)Developer Environment - (Support Partner IDE’s)
NevotekHospitalityNevotekHospitality
Productivity & Collaboration Engines
Content Streaming, Conferencing, Voice Mail
Productivity & Collaboration Engines
Content Streaming, Conferencing, Voice Mail
Recording & Monitoring Engines
On-demand and continuous recordingMonitoring, Screen-capture
Recording & Monitoring Engines
On-demand and continuous recordingMonitoring, Screen-capture
Presence EnginesPresence Manager, Virtual Directory
Presence EnginesPresence Manager, Virtual Directory
Event Alerting & Notification Engines
Text/Audio Broadcasting, LMR
Event Alerting & Notification Engines
Text/Audio Broadcasting, LMR
©2006 Cistera Networks, Inc. All Rights Reserved.
Cistera Solutions for Education•Broadcast Solutions provide the most comprehensive communication
capabilities for communications between security, instructors, faculty and students
•Increased Security with Emergency Paging and Recording solutions that provide instant notification of emergencies as they are happening
•Presence Solutions to provide call routing to prevent instructor interruptions during class time
The only solution youNeed