www.amtrakdowneaster.com stakeholder agreements & successful business relationships what works...

www.AmtrakDowneaster.com

Stakeholder Agreements &Successful Business Relationships

What Works for Maine

SCORTSeptember 20, 2010


The Amtrak Downeaster

• 5 RT Daily between Portland and Boston

• 8 Intermediate Stations• 3 States• 116 mi / 79mph

– 78 mi Pan Am– 36 Miles MBTA


Many Partnerships

Many Stakeholder Agreements

• Amtrak• Pan Am Railways• MBTA• Food Service• Station Communities• Transportation Providers

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Historical Perspective

A SHAKY BEGINNING•Citizen initiated effort to restore passenger service to Maine

•Required rehab of 78 miles of Pan Am freight line

•Host RR not initially supportive•Many disagreements•Volatile

•Costly: Time, Money, Public Perspective, Performance, Relationships



Operating Realities

•OTP Good •Daily Interface•Cooperation essential•Improvements were necessary•Need to establish a relationship



•High Level Understanding of Mutual Needs & Perspectives

•Framework for a new working relationship:


A New Approach

•Results Oriented•Respect business objectives and perspectives•RR included as a project partner•Shared Success•Progress Made:

•2004 Travel Time reductions •Capital Maintenance Program•2007 Increase in Frequency


Building on Success

NNEPRA/Pan Am Construction Agreement•Upgrade 30 Miles Pan Am Track•36 Grade Crossings•Drainage Corrections•2 Passenger Platforms

•Pan Am provided workplan & did engineering•Fixed Price Labor & Equipment•Materials Bid at Cost


Brunswick Expansion

Service Outcomes• Amtrak/Pan Am Operating

Agreement– Frequency– Performance


Lessons Learned

• Start with a basic agreement

• Understand perspectives and impacts for all

• Know the showstoppers• Negotiate• Don’t tell them what’s good

for them • Don’t air dirty laundry• Get experienced attorneys

who want progress


Lessons Learned

• Establish regular communication – tell them first

• Accept responsibility• Share Successes• Approach project as

partners• Keep an eye on the future


Questions

www.amtrakdowneaster.com stakeholder agreements & successful business relationships what works...

Documents

frequency slide

progress slide

cost slide

future slide

miles mbta slide

miles of pan

miles pan

mi pan