www.abcawards.co.uk responding to change agile systems development abc awards case study craig...
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www.abcawards.co.uk
Responding to Change Agile Systems Development
ABC Awards Case StudyCraig Strangwick, ICT Manager, ABC Awards
Agility The ability to change position efficiently; balance, co-ordination, speed, reflex, strength, endurance, stamina.
www.abcawards.co.uk
www.abcawards.co.uk
Background (2004) Complex Org/HR structure Several member company inherited IT systems Complex customers & products QCF (Ffa) looming Growing revenues Challenges
Immediate centralised system & MI Infrastructure to support future projects No capital investment or development team
available
www.abcawards.co.uk
www.abcawards.co.uk
Vision & Scope Agreed 3 year high level plan with SMT,
including: List / order of key systems Use of data centres for servers Annual operating expense Internal dev resource plan / back-filling Agile & CCPM approaches Commitment to security & service levels
(ISO/IEC 27001 & ITIL V3 or ISO/IEC20000)
Next: first things first
www.abcawards.co.uk
Build phase Understand end-to-end admin Processes at
high level (diagram) Agreed ‘stories’ directly with end-users Evolutionary prototyping Maintained momentum
Working with users on a daily basis Continuous integration - ½d to 1w sprints Provide approved workarounds Focus solely on delivering value to the
users/business
www.abcawards.co.uk
www.abcawards.co.uk
1) Systems Profiling
2) Service Loss Impact Assessment
3) Agree network design with data centre
www.abcawards.co.uk
www.abcawards.co.uk
www.abcawards.co.uk
www.abcawards.co.uk
www.abcawards.co.uk
Online Registrations Approach
User groups & analysis of other systems eLanced the creative / design Incremental releases – registrations, exams,
approvals, exam results, ULNs Separate systems - 4am data transfers
Benefits Year 1 - 30% of registrations online Year 2 – 70%, Year n – 80% Significantly reduced centre support
www.abcawards.co.uk
www.abcawards.co.uk
Cloud based email Advantages & benefits
Access email, calendar, contacts, public folders anywhere (Outlook 2003/2007, OWA, Nokia E5/M4E)– very easilyvery easily
Almost always synched. Extensive features at low cost Ideal for virtual/remote organisation Fixed/known monthly costs
Limitations / risks Limited server integration Outlook perceived as being reliant on good
connections
www.abcawards.co.uk
www.abcawards.co.uk
Online Invoicing What was it
Invoice at the point of registration Locate & view / print historic invoices No longer post invoices
Rationale Further reduction in admin effort Simplify finance processes / support Specific customer requests (multi-site)
Results Huge cost/time savings A few still require a ‘postal’ invoice
www.abcawards.co.uk
www.abcawards.co.uk
www.abcawards.co.uk
www.abcawards.co.uk
www.abcawards.co.uk
www.abcawards.co.uk
www.abcawards.co.uk
Summary Maintained a fairly large project backlog Achieved high level of user-satisfaction by:
Outsourcing the infrastructure Working closely with users over a long period of time Networking with other organisations Continuous, incremental development
Reduced costs by Limited dependencies on 3rd parties Technical knowledge transferred in regularly Company owned IP software assets Delaying / avoiding some projects Relatively short projects (sprints)
Sustained momentum by Constant challenges time/budget Succession planning & back-filling
www.abcawards.co.uk
Contact Details
07791 864042