IT Consultant in Automotive

Distribution

Privacy

AvailabilityFlexibility

ConfidenceCost

effective

01/04/2010 Copyright: Deluxe ProjectVersion 1.1

Introduction

The technology needs have increased considerably into automotive

distribution industry.

Each carmaker imposes it specifications (technical, ISO …) to allow car

dealers to obtain the agreement for sale of cars

In addition, it is not easy to have only one information system to

manage a multi brands workshop (different specifications into same

place).

Challenges also have evolved into automotive distribution industry

(sales, service, internet, cost effectiveness, customers care …). To

reach this goal, the automotive distribution industry constantly seeks to

adapt their infrastructure and process.

An IT strategy can provide solutions for that.

An IT Consultant, why ?

Reasons

An IT Consultant, why ?

• To revise and manage contracts of outsourcing and

suppliers (hardware/software), costs control

• To be listened and understood by a person who already

worked for car dealers

• To give the best orientations for IT strategy (stay on top)

• To enhance the organization through IT processes

• To find the best solutions to solve IT problems

• To have support by a IT specialist who knows the

functional field of automotive distribution

Avoid risks of an IT infrastructure which not controlled

Key

Ben

efi

tsAn IT Consultant, why ?

• Cost effective with an overall vision and a market knowledge to

save money on your IT

• Define with you the orientation which you want to give to your IT

strategy

• Give a strategic vision of IT field to increase activity and

productivity

• Communication optimized with IT staff of carmakers (I worked

for them before)

• Obtaining the best level for IT carmakers specifications

• Set up best bases of IT infrastructure for long time

• To solve quickly the IT problems of Car Dealers (save time,

save money)

Make your IT infrastructure a success …

About Me

About Me

I am based in Asia since 3 years. Project Manager and IT

Consultant for 6 years in Automotive Distribution field for an IT

software company (Gedas Group, ISO 9002 certified, a

Volkswagen AG subsidiary) which supplied software and IT

services for automotive distribution industry all over the world.

Project manager and Business Analyst about DMS and CRM

software.

Responsible of support about software and remote tools

diagnostic for the Car Dealers.

Master IT Business Management

HND IT Business Management

Bachelor Accounting and Management

Experiences

About Me

- DMS Software Supervision

- Assure and maintain IT compliance (IT specifications from automakers)

- Project and IT Department Management

- Auditing of IT organization and users requests analyze

- IT Costs Optimization, staff Management, infrastructure Management

- Relationships with IT subcontractors (software and hardware)

- Digital Marketing implementation

- Automakers Interface Implementation (Parts and Sales, remote diagnostic tools …)

Scope of Work

Mobility

- APAC area

Tra

cks R

eco

rd

• Deployment and technical support management of Remote

Diagnostic system for all French Car Dealers from Volkswagen

group (VW, Audi, Seat, Skoda)

• Audit and IT process optimization for Car Dealers (proposals,

set up the best solutions …)

• Analyze and Project management of interfaces development,

between Carmakers and Car Dealers, to integrate data (parts

catalog, car models …) for DMS of Porsche Car Dealers

• Creation of a extension for DMS to send information about

vehicles to different sales car Websites

My better performance indicator is customer satisfaction level …

About Me

IT Skills for Automotive

Information System Skills

Administrative

Sales New vehicles Sales used vehicles

Car Dealers

Manager

ServiceParts

ImportersCarmakers

Cars & parts catalog

Promotional

and corporate

Websites

Reporting

Cars & parts orders

Remote

diagnostic

& security

codesRecall information

IT Skills for Automotive

• Tracking vehicle inventory

• Tracking sales

• Finance and insurance calculations

• Menu Selling Systems

• Tracking customers (and customer follow up)

• Accounting

• Purchase order tracking

• Parts inventory

• Work order management

• Appointment scheduling

• Customers Relationships Management (CRM)

A Dealership Management System (DMS) is a

bundled management information system created

specifically for automotive industry car dealerships.

DMS software includes support such as:

IT Skills for Automotive

IT Skills for AutomotiveC.R.M. Skills

Customer relationship management

(CRM) is a type of software for

managing company’s interactions with

clients (or sales prospects).

- Share Customers information between sales, service and parts

departments

- Supply information to sales team to have a better understanding of

customers needs

- Generate reporting about customers and sales prospect data

(profiles, needs …)

- Use Customers information for marketing campaign activation

(email, promotion …)

Network Structure skills

managerAdministrative

Sales

Carmaker

or Importer

server

Web

server

dedicated

terminal from

carmaker

Switch

Router

IT Skills for Automotive

Workshop and parts

Existing

Management

Software management:

• licenses

• inventory

• Updating

• Relationships with editors (support, contracts, benchmarks …)

Hardware management:

• inventory

• Guarantees

• Prices negotiation with suppliers

Know and optimize the existing IT equipments before to realize

new invest …

IT Skills for Automotive

Digital Marketing

Digital Marketing

Your website is more than a virtual showroom …

- Information (location, hours)

- Promotional offers

- Book a car test

- Events

- Corporate communication

- Careers

- Propose to buy used cars

- Success story

- Highlight

…

Digital Marketing

Generate traffic on your website to convert visitors into customers

- Ads on Google search results

- Search Engine Optimization

- Web banners on professional websites

- Newsletter and mass mailing

Digital

Campaign

Tel.: (+60) 0132898992

Angkupuri Condominium, unit 20-2-5

Mont Kiara

jln 1/70c Off Jalan Bukit Kiara

50480 Kuala Lumpur, Malaysia

Deluxe project (860540-U)

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