WTF

A Quickie Lesson in KM | By Elle Dmytryszyn | 10/22/2014

ISN’T

Knowledge Management is NOTabout technology.

Technology is a merely an enabler…

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IS

Content

Processes

Tools & Techniques

People*

*Most important component3

*

Tacit – “Qualitative” Explicit – “Quantitative”

*It gets way more complicated than this. This is just a simple breakdown.

Verbal exchanges of information.

Typically stays in your head.

Is the hardest to codify, but is the most efficient & effective type for innovative organizations.

Easiest way to rapidly transfer new knowledge.

Written, or codified, information.

Is documented in manuals, instructions, books, etc.

Easy to codify; most effective for organizations in “survival” mode –those who do they same processes over and over.

See next two slides for examples.

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KM tools allow leaders to make high-impact, real-time decisions based on data – not subjective “guesstimates”… similar to the warning on your car’s dashboard when you’re out of gas.

Are we on track to achieving our

organizational goals as defined by

leadership in the strategic plan?

Which programs should we implement that will help us save

time & money?

What is the cost-benefit of doing things

this way?

What are our current processes, and are they

efficient & effective?

How could we do things

better?

How much money

could we save?

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There are some things you just can’t put a price tag on… Typically, these are best practices & lessons learned shared verbally… similar to the stories you hear while ‘round the water cooler.

What lessons did we learn?

How could we do this better

next time?

What was our impact?

What do we need to further

research?

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CHALLENGE

Getting rid of silos of excellence within organizations to create organizations of excellence.

…And it’s toughbecause it’s a cultural thing.

(That’s why leadership’s buy-in is VERY important.)Project? Team? Department? Role?

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ORGANIZATIONS KNOW MAKE BETTER

DECISIONS & IMPROVE PERFORMANCE

THAT’S THE VALUE OF KM.

DID YOU KNOW?

• 10% of our staff is KM certified by KM Pro (nearly 100% of the CASCOM team).

• The CASCOM team has saved the Gov’t over $9M thanks to our KM efforts.

• Summit is a finalist for the 2014 KMWorld KM Promise Award.

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Let’s #MSH!

1. Get people in the organization talking.

2. Find out what they collectively know.

3. Figure out the best organizational KM Strategy.

4. Implement the right KM tools & techniques.

5. Measure & adjust as needed.

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Yammer | KM Practice & Strategy Group

(Summit employees only!)

Click here to access Summit’s Yammer community.

(This is also where you can find additional resources such as roadmaps, articles, links, etc.)

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Chief Knowledge OfficerSummit Technologies, Inc.

1800 Alexander Bell Drive | Suite 505 | Reston, VA 20191

Mobile: (804) 399-7929

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