world of learning conference 2016 session
TRANSCRIPT
PRACTICAL PERSONALISATION Lisa Minogue-WhiteDirector of Learning Solutions
WillowDNA
UNDERSTANDING PRACTICAL
PERSONALISATION
DESIGNING THE LEARNING
ECOSYSTEM
IN PRACTICE – THE IPA
THE FUTURE OF PERSONALISATION
GETTING STARTED
UNDERSTANDING PRACTICAL
PERSONALISATION
DESIGNING THE LEARNING
ECOSYSTEM
IN PRACTICE – THE IPA
THE FUTURE OF PERSONALISATION
GETTING STARTED
WHAT DOES IT MEAN?
WHAT DOES PERSONALISATION OF LEARNING MEAN TO
YOU?#wol16 #personalisation
PERSONALISATION
Def. - the tailoring of pedagogy, curriculum and learning environments by learners or for learners in order to meet their different learning needs and aspirations.
THE LEARNING SHIFT
CONTROL CONTINUOUS
TYPES OF PERSONALISATION
ADAPTIVE TARGETED SCAFFOLDED
Learning that is adaptive to each individual’s need and preferences
Delivery of targeted content to
meet individual knowledge gaps
based on assessment/out
comes
Identifying and directing individual
learners to what they will need to know before they look for it on their
own
PERSONALISATION
ALGORHYTHMS AND ADAPTIVE
SYSTEMS
COMMUNITIES AND LEARNING
SCAFFOLDS
ECOSYSTEMS / CHOICE
ARCHITECTURE
ConsultantTechnology
WHAT DOES IT MEAN?
WHERE DOES L&D FIT IN THIS PICTURE?
#wol16 #personalisation
L&D ROLE
SIFT
SUMMARISE
SORTSUPPORT
UNDERSTANDING PRACTICAL
PERSONALISATION
DESIGNING THE LEARNING
ECOSYSTEM
IN PRACTICE – THE IPA
THE FUTURE OF PERSONALISATION
GETTING STARTED
THE DIFFERENCE
CREATING THE CONDITIONS
ACCOUNT MGT
Talent Management
Performance Support
Structured Learning
Knowledge Management
Social networking and
collaboration
Access to Experts Based on The e-Learning Guild Survey Learning and Performance Ecosystems: Current state and
challenges, Steve Foreman January 2015
PERFORMANCE SUPPORT
SOCIAL LEARNING
ACCREDITATION
CONTINUOUS PROFESSIONAL DEVELOPMENT
EXPERIENTIAL LEARNING
CHOICE ARCHITECTURE
Understanding the journey and
goal setting
GUIDANCE AND SUPPORT
5Di PROCESS*
DEFINE DISCOVER DESIGN DEVELOP DEPLOY
comms plan, deployment to learning
portal and user feedback
Worked with team to create value chain, understand current practice and define
appropriate mediumObjectives
Work with team to understand working
realities, existing materials, audience
perceptions, risks and opportunities
Develop learning design, video story concepts, develop
visual ‘brand’ and work with SMEs on script
Develop prototypes, work with SMEs to
refine key messagesUAT and sign off
IMPROVE
*Based on work by Nick Shackleton Jones
UNDERSTANDING PRACTICAL
PERSONALISATION
DESIGNING THE LEARNING
ECOSYSTEM
IN PRACTICE – THE IPA
THE FUTURE OF PERSONALISATION
GETTING STARTED
“I have recently been on holiday to Italy, but
I do not want to become a gladiator.”
CONTEXT
HOW THE IPA REPRESENT THE VOICE OF THE INDUSTRY
Macro level: Written for and by its members
HOW THE IPA REPRESENT THE VOICE OF THE INDUSTRY
Micro level: Each programme shaped and customised
through learner contribution
WHAT THE IPA NEEDS TO DO THIS
Consulting and collaborating with industry
Learning contribution
Understanding global context
Enabling Technology
EXPOTENTIAL GROWTH IN LEARNER NUMBERS
ALL QUALIFICATIONS NOW ONLINE – GROUND BREAKING
FOR PROFESSIONAL BODY
AWARD WINNERS
THE GLOBAL STANDARD – USA, THE WORLD’S LARGEST AD
MARKET ADOPTED UK QUALIFICATIONS
IPA – NOW THE GLOBAL STANDARD
LOCALISATION
Develop once, go global
UNDERSTANDING PRACTICAL
PERSONALISATION
DESIGNING THE LEARNING
ECOSYSTEM
IN PRACTICE – THE IPA
THE FUTURE OF PERSONALISATION
GETTING STARTED
ADAPTIVE LEARNING
Learning Paths
AI Engines
Scenario based and user generated
WHAT ALGORITHYMS AND AI IS DOING NOW
50% OF STORIES FROM THE WASHINGTON POST ON OLYMPICS WRITTEN
BY ALGORITHYMS
WHAT ALGORITHYMS AND AI IS DOING NOW
NEW SCIENTIST SEPT 2016 - ARTIFICIALLY INTELLIGENT
TOOLS COULD SPOT HEALTH CONDITIONS MORE
EXPERTLY THAN HUMANS
ARTIFICIAL INTELLIGENCE
AI IN EDUCATION
KNEWTON IS DELIVERING
PERSONALISED LEARNING FOR
STUDENTS
INTRODUCING TOOLS INTO LEARNING
UNDERSTANDING PRACTICAL
PERSONALISATION
DESIGNING THE LEARNING
ECOSYSTEM
IN PRACTICE – THE IPA
THE FUTURE OF PERSONALISATION
GETTING STARTED
WORKFORCE 2020
NEW MEDIA LITERACYSENSE MAKINGCOGNITIVE LOAD MANAGEMENTSOCIAL INTELLIGENCE
THE CHALLENGE
GOOGLE INDEXED 30 TRILLON PAGES LAST
YEAR – WE NEED FILTERS!
THE NEW LEARNING PROFESSIONAL
SENSE MAKER,
CONNECTOR AND CATALYST
ASKING THE RIGHT QUESTIONS
Performance is about
creating the right
conditions – adapting to
the need
A RICH LEARNING ENVIRONMENT
PROFESSIONAL GAMIFICATION
ACCESS TO SUPPORT AND
EXPERTS
COMMUNITIES AND CONTENT
COMBINED
USER GENERATED
AND CURATED
PERSONALISATION
INTELLIGENT REPORTING – SSRS and xAPI
INTEGRATION
MOBILE AND OFFLINE
QUALIFICATION PORTFOLIOS
BLENDED AS STANDARD
LEARNING PATHS
FORMAL CONTENT WORKING PRACTICES COMMUNITY MENTORING/ CHAMPIONS TECHNOLOGY
Customer service academy
Product trainingSystems performance
support
Daily after action reviews
News portal and FAQsLeaderboards
Product champions
Cross-site communitiesCustomer insights
Representatives from marketing and product
development
Managing talent through mentorship
programmesQuick masterclasses
Video insights
Learning portalCommunity site
Mobile performance support
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