workspaces for tomorrow citrix ebc presentation

accelerate your ambition

Workspaces for TomorrowWorkspaces for TomorrowEnabling modern work styles to suit various types of work activitiesEnabling modern work styles to suit various types of work activities

What do workspaces look like today?

BehaviourBehaviour

Important to be seen in the office mentality

Leaders lack the support to run flexible teams

Negative perceptions of flexible working

EnvironmentEnvironment

Inefficient use of space

“Building improvement” is often raised as an issue

Lack of collaborative and flexible working areas

MeetingsMeetings

Uncomfortable seating and poor room layout

Difficult to book meeting rooms

Breakout spaces last choice for meetings

CollaborationCollaboration

Tools do not always support flexible working

Often time-consuming to access technology

Under-utilisation due to a lack of user awareness

Which workspace trends are influencing companies?

The use of multiple mobile devices and the need for access from any location is now commonplace

Cost of real estate and occupancy

Changing workplace patterns and culture

The next generation of workers

Increasing push for sustainable

workplaces

Corporate Real Estate Costs

$1000 is the cost of gross rent per

employee per month assuming 155 sf per employee and gross

rent of $78 per sf per year

50% is the observed utilisation of

corporate office space

Source: Global Office Highlights, Midyear 2013, Colliers International

$155

$134

$99

$91

$84

$79

$76

$67

$66

$64

$62

$59

$50

$42

$42

$0 $20 $40 $60 $80 $100 $120 $140 $160

Hong Kong

London - West End

Tokyo

Rio De Janiero

Paris

London - City

Perth

Beijing

Sao Paulo

Singapore

Sydney

Brisbane

Delhi

Calgary

Melbourne

Average Class A Gross Rent USD/SQ FT/Year

The Mobility Wave has arrived

2:1Mobile Devices shipping to PCs

2:1Mobile Devices shipping to PCs

91%Of CIOs investing mobile scenarios

91%Of CIOs investing mobile scenarios

94%Of CIOs planning

some kind of xYOD

94%Of CIOs planning

some kind of xYOD

100B+Mobile apps will be downloaded in 2014

100B+Mobile apps will be downloaded in 2014

#1Priority for CIOs

is Mobility

#1Priority for CIOs

is Mobility

2.5BTablets & Phones shipping per year

2.5BTablets & Phones shipping per year

40%Less office sq. ft.

needed per person

40%Less office sq. ft.

needed per person

18%Building Custom Apps for Tablets

18%Building Custom Apps for Tablets

Rising Energy Costs

£0.03£0.04£0.06£0.07£0.09£0.10£0.11£0.13£0.14£0.16£0.17£0.18£0.20£0.21£0.23£0.24£0.25£0.27

2010 2011 2012 2013

Pen

ce p

er k

Wh

Industrial Electricity Prices

Australia

Canada

Finland

France

Germany

Ireland

Italy

Switzerland

United Kingdom

United States

Source: Department of Energy and Climate Change, June 2014

Price of energy for businesses

trending upwards across

geographies so far this decade

In some locations, cost has doubled

over the last 4 years.

Key Issues around Collaboration

45%

11%

11%

47%

32%

45%

61%

10%

6%

23%

0% 50% 100%

Access to spaces for private conversationsThe layout of the furniture

The style of the furnitureNumber and size of formal meeting areas

Access to ad hoc meeting areasVisual Privacy

Acoustic PrivacyAvailability of video conferencing services

Virtual meeting servicesAvailability of face to face collaboration

Excellent Good Fair Poor

Source : Staff survey results from financial services client

PC

Users

DataApplications

At the same time … a major shift in the enterprise:from desktop computing to user-centric computing

The move to user centric

computing

The device revolution is happening at an unprecedented rate

User

Desktops / laptops

Tablets

PhonesData

Applications

Changing Workforce Dynamics

1928–1945 1946–1964 1965–1980 1980–2000Born: 2000–20??

Traditionalist Boomer Generation X Gen Y / Millennial Net Generation

Job security of primary concernTop – down hierarchical business units

Belief in the need to “pay dues”Loyalty a key characteristic

Benefits include better title and perks

Freedom and flexibility of primary concernEntrepreneurial mindsetBelief in empowerment

Individualistic a key characteristicBenefits include better work/life balance

What do workspaces look like tomorrow?

BehaviourBehaviour

Support for full mobility Mitigation of noise levels Efficient desk and space

utilisation

EnvironmentEnvironment

Combination of private and shared work areas

Lower real estate costs through better utilisation

Improved convenience and flexibility of space

MeetingsMeetings

Improved design of existing spaces

More efficient booking and usage practices

Additional [and better] enclosed and open

spaces

CollaborationCollaboration

Culture of collaboration Collaboration tools to suit

all ways of working Better information access

and management

WFT is a workplace strategy that recognises workers have a number of different work activities to complete – some require high levels of concentration and some require high levels of collaboration.

Employees are empowered with the freedomto choose different types of work settingsto suit various types of work activities.

It involves building a modern collaborativeenvironment with innovative workspaces, and various new technology tools to support flexible working.

Workspaces for

Tomorrow

What Workspaces for Tomorrow will offer

Employees given a choice of where and how they work

Investment in modern, collaborative office space

Technology that enables employees to work in their office, elsewhere on campus, or remotely

PeopleSolutions appropriate to

local cultureTraining / coaching for

managers and employees

Flexible working protocols agreed by

whole team

TechnologyDevices tailored

to fixed, mobile & remote workers

Multiple connectivity options

Improved ordering processes, education and

support

EnvironmentModern, attractive,

collaborative and creativeDesign influenced by

employeesFewer desks & offices

Bookable meeting rooms

Guest workersGuest workers

Enabling Workspaces for Tomorrow | PeopleBegin by understanding user roles and the relationships to apps and devices

Traditional Desktop Virtual Desktop Laptop Tablet Smart phoneTraditional Desktop Virtual Desktop Laptop Tablet Smart phone

Communication ToolsOffice Apps Business Aligned app Content Management HR AppsCommunication ToolsOffice Apps Business Aligned app Content Management HR Apps

Which device best suits their work style?

What applications do they need?

Applications

Device

End U

ser R

oles

Office workersOffice workers Fixed workersFixed workersMobile workersMobile workersRemote workersRemote workers

Desktop TabletThinLaptop Desk Soft Mobile Smart


Current Devices

Desired Future Devices

KNOWLEDGE WORKER

BYO

BYO



Current Devices


EXECUTIVE

BYO

BYO



Current Devices


ACCOUNT MANAGER

BYO

BYO



Current Devices


TASK WORKER

BYO

BYO

accelerate your ambition 18

Enabling Workspaces for Tomorrow | TechnologyPlatform for

end-user computingEnterprise Mobility-as-a-Service

Mobile device management; mobile application management; mobile expense management

Enterprise application availability

Policy framework

Self-service support

Conferencing and collaborationVideo, voice, web conferencing

Instant messaging

Collaborative workspace

Visual communicationsWi-FiHigh-speed Wi-Fi

High-quality voice and video traffic

Analytics and algorithms for location

DataAbility to store, share and sync data across devices at any location

Workspace managementManagement of:

• meeting rooms and spaces

• printing solutions

• desk reservation/release

Management of building systems:

• cooling and energy

• lighting and building integration solutions

• security

SecurityData security

Ability to deliver remote access

Intrusion detection and prevention

Physical and virtual security

Activity monitoring and compliance

End-user ComputingDevelopment Model

Consultative approach to building

an end-user computing roadmap

Internet of Things Advanced connectivity of devices,

systems and services

Sensor data capture and analytics

Automated and intelligent decision making

Cloud servicesCloud Services for Microsoft

Cloud Services for Cisco

Compute-as-a-Service

Cloud Backup

Contact Centre-as-a-Service

Our approach is around building a platform for EUC…and solving business challenges!

establish the platform, solve smart device challenge1

provide for the new applications paradigm

2

adding more devices…next-gen PCs3

provide for data4

value proposition:bring order in mobility

value proposition:EUC platform for smart

devices & next-gen PCs

value proposition:enable micro app model

value proposition:truly enable EUC work styles

Our objective is to establish a user-centric platform to enable a new EUC model that:(1) our clients can consume as a service, and (2) solves specific business problems in each release

User-centric computing model

EMaaS

EMaaS is our FIRST release to establish the DD EUC Platform…

EUC platform as the foundational pivot of Workspaces for Tomorrow

► Empowers employees with the freedom to choose different types of work settings to suit different types of work activities

► EUC Suite of Services− Key pivot we use to enable a

client project very rapidly− Consumed as a service − Solves specific business

problems with each release

► Leverages:− BU/SU solutions and services− Partner ecosystems

− Office design firms− Workspace mgmt vendors

IM / Presence

Wireless

Directory

Video

Security

Voice

DataMessaging


The objective is to fully leverage our joint capabilities, and areas where we complement, to establish next

steps to advance a client’s solution architecture across technology and environment.

Enabling Workspaces for Tomorrow | Environment

We engage with architectural and office design firms to assist our clients with transforming their physical space

into modern collaborative environments.


Business drivers and benefits of Workspaces for TomorrowWe want to help our clients enable a new way of working to give their employees a choice of where and how they work, build modern, collaborative office environments, and provide technology to

support a flexible workforce moving the organisation towards a high performance culture.

Reduced absenteeism, improved personal

performance, enhanced team-working

Space savings, reduced property costs and churn,

reduced training costs

Reduced staff attrition and increased staff attraction,

more enticing to next generation of workers

Reduced travel time and cost, improved work–life

balance, better office environment

CostSavings

CostSavings

CostSavings

EmployeeProductivityEmployee

ProductivityEmployee

ProductivityStaff

RetentionStaff

RetentionStaff

RetentionPersonalWork-LifePersonalWork-LifePersonalWork-Life

17m USDin savings via avoided travel17m USD

in savings via avoided travel

Savings plus

Productivityimprovement

from a new way of working

Savings plus

Productivityimprovement

from a new way of working

86m USDin savings via improved

communications

86m USDin savings via improved

communications

45,600trips avoided

45,600trips avoided

28 minutes per day saved per FTE

28 minutes per day saved per FTE

* Confidential results from an external vendor case study

From 71% to 81%of staff satisfied with the freedom to

choose where they do work

From 71% to 81%of staff satisfied with the freedom to

choose where they do work

From 76% to 85%

of staff satisfied with technology as an ‘enabler’ of internal mobility

From 76% to 85%

of staff satisfied with technology as an ‘enabler’ of internal mobility

From 39% to 48%of staff satisfied new workspace promotes

collaboration

From 39% to 48%of staff satisfied new workspace promotes

collaboration

62% agree the flexibility of new workspace

allows them to be more productive

62% agree the flexibility of new workspace

allows them to be more productive

* Confidential results from an external client case study

Employee SatisfactionEmployee

Satisfaction

How do your people work now? (e.g., varied locations, remotely, fixed desks)

How do your people work now? (e.g., varied locations, remotely, fixed desks)

Do your people have the tools and resources available to work flexibly?

Do your people have the tools and resources available to work flexibly?

Is there an opportunity to be more collaborative? What does this look like?

Is there an opportunity to be more collaborative? What does this look like?

Are there opportunities to

enhance engagement and

performance?

Are there opportunities to

enhance engagement and

performance?

Is there a perception of “needing to be seen in office” that needs to be

resolved?

Is there a perception of “needing to be seen in office” that needs to be

resolved?

Are there any local cultural nuances that affect how your people work?

Are there any local cultural nuances that affect how your people work?

To begin, understand your current state and future need…

Repeat on a regular basis due to the cyclic nature of aging and operational changes

Review impact of business operations on the infrastructure

Initiate

ConductEUCDM consulting

engagement

Discover

Analyse output and develop

recommendations

Construct

Present recommendations

and roadmap

Recommend

Execute onrecommendations

Execute

Improve

time

Our approach starts with understanding current business problems and desired business outcomes

• The EUCDM is a consultative engagement that helps clients understand their current maturity, what their future need is – and a roadmap as to how to get there

• Targeted at senior level business and technical stakeholders involved in development & implementation of the next generation ICT infrastructure

• Interactive session based on a structured set of questions run in a workshop format with a senior consultant facilitator

End-User ComputingDevelopment Model Cycle

Stra

tegi

c de

velo

pmen

t

Operational development

Optimal

Advanced

Intermediate

Basic As Is

To Be

EUCDM: a consultative approach to help build a roadmap for success

Key areas to focus on to build rapid maturity

Corporate

Social

Communications

Productivity

Workspace Mgmt

Desktop/Laptop Software

Applications

User Experience

User Segmentation

UserAdoption

User Data & Settings

Users

Business Enablement

Device Delivery & Maintenance

IT Services Operations

Workflow Automation

Operational Excellence

Device Management

Device Support

Device Strategy

Devices

Network

Architecture

Servers

Cloud

Performance Management

Infrastructure

Policy

Controls

Identity

Access

Data

Security

Optimal

Advanced

Intermediate

Basic

Scored Questions and AnswersDevelop score for as-is and to-be states

The End-User Computing Development Model report provides practical and actionable data

Project Overview

Recap of workshop

Summary of ‘as-is’

and ‘to-be’ states

Summary of key

recommendations

High level overview

of approach

Workshop analysis

and scoring

methodology

Specific issues to be

considered

Detailed set of

recommendations

A roadmap of

specific projects with

proposed timing to

provide a path to the

‘to-be’ state

Detailed feedback

on findings

This is across the

six key focus areas

of the End-User

Computing Maturity

Model

Executive summaryExecutive summary Engagement overview

Engagement overview FindingsFindings RecommendationsRecommendations

EducationEducation

Benefits of the End-User Computing Development Model

AnalysisAnalysis MaturityMaturity RecommendationsRecommendations

Identify places to start with EUC, how to plan for

EUC, key internal actions on skills,

partnerships

Impact of EUC on organisation and

strategy, infrastructure and

operations

Review client maturity from an ‘as-is and ‘to-be’

perspective

EUC overview, terminology, approaches,

industry bodies, standards, etc.

End-User Computing Development Model (EUCDM)

• A consultative engagement that helps clients understand where they are, what their true need is –and how to get there

• Strong linkage to the Dimension Data strengths to allow us to execute

EUC Project Methodology

End-User Centric Framework (EUCF)

• A model of abstractions:• User from Device• Application from OS• Data from the Device

• A framework that can be used for a diverse set of business objectives

Our End-User Computing consultative approach

End-User ComputingSolution Roadmap

• A roadmap of the solutions the client requires to meet desired business outcomes overtime

• A phased approach allowing clients to address immediate needs, but considering interdependencies

Conclusion

End-user computing is agrowing trend in organisations that will significantly change the workplace and working

styles

Our End-User Computing Development Model provides

clients with quick and actionable results and is the first step in

developing their plan for rapid improved maturity

Solutions like WFT will enable organisations to provide the freedom of choice for their workforce as their offerings

mature

A structured approach to understanding WFT and how it will impact the organisation is the best

pragmatic starting point

Dimension Data has tremendousdepth of skill in communications,

networking, security and ICT operations, in addition to deep

multivendor relationships

Thank You!Any questions?Thank You!Any questions?

Are you ready to begin the journey?Are you ready to begin the journey?

workspaces for tomorrow citrix ebc presentation

Documents

mobile devices shipping

mobile scenarios91

mobile scenarios94

kind of xyod100b mobile

use of multiple mobile

custom apps

office mentalityleaders

btablets phones shipping