Intellectual Property Department, Hong Kong SAR Government 1

Workshop on Interactive e-services

29 July 2005

Intellectual Property Department, Hong Kong SAR Government 2

Agenda

• How it works• Benefits of interactive e-services• Customers feedback

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The HKSAR is more

• responsive• transparent

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Interactive e-services –objectives

• automated processing

• further the benefits of e-filing services: speed, convenience and accuracy

• standardization (validation rules, converging data format, ISO 10646, ISO country codes)

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How?

• real time processing– instant approval if validation passed and data matched

cannot turn the clock back to act on “unprocessed”paper filed request for the same transaction

• slip road – manual processing

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What you see and what you don’t see

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What you don’t see

• validation– checking prior to submission of interactive request

• exact match of name, number, customer ID• status of application/registration• mandatory fields• confirmation on the same legal entity for name change or validity for

address(interactive request will be bounced back by the system if it cannot pass

validation checking - on a partial basis)

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What you don’t see

– checking after submission: • pending related process e.g. assignment • publication status (interactive request may go to the slip road and be

handled manually.)

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What you don’t see

• intelligent matching– case insensitive– variation in data formats

Co.,Co.Company,CompanyLtdLtd.,Ltd.Limited

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What you see

• similar e-filing interface• positive next-step messages

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What you see –Ming (for ISO 10646)

• It can support– Traditional Chinese

characters– Simplified Chinese characters– HKSCS characters (e.g. 衛)– Japanese/Korean characters– Some Latin characters

(e.g. Ä)

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What you see –“As is” approach

• store, search and display as is• observe language requirement

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What you see –ISO country codes

• address – maximum 5 lines

• convention priority claim: propose to have a list for territories or areas etc. on top of ISO country codes e.g. European Community

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What you see – Receipt as confirmation of approval

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Sequence of submission of electronic records

• if one transaction should be completed before another:

interactive request for the first transaction approvedsubmit the electronic record for the second

transaction

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Benefits

• speed, convenience and accuracy

• improve efficiency and increase competitiveness of the local legal industry

• turnaround time shortened

• do it once, do it right

(filers pay for the correctly submitted electronic records)

• common data format

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Converging data format

Data cleansing– achieves consistency of data format in presenting names of

applicant/registered owner to facilitate matching the validation rules

– we will assist filers to clean the data

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Way forward

• run a series of workshops to launch interactive e-services

• release information on website to promote transparency

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We welcome your suggestions