workshop: employee engagement and culture...location: las vegas, nv business: online provider of...
TRANSCRIPT
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Workshop: Employee Engagement and CultureCommunications and Culture Track
Presented by:
Anne-Claire BroughtonBroughton Consulting, LLCDurham, NC919-306-2090anneclaire@broughton-consulting.comwww.broughton-consulting.com
Broughton Consulting, LLC
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Pioneer Employers InitiativeClose to 100 companies, mostly in manufacturing and healthcare, that benefit their customers, patients, and/or shareholders by strategically investing in their own lower-wage workers.
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Business Action Guide SeriesA collection of 24 short explanations of effective employee engagement business practices highlighting a variety of business leaders who have used the practices successfully.
• “How we do things around here”• Shared values, beliefs, behaviors,
customs, written and unwritten rules, rituals
• How we treat customers/each other• Largely set by the personalities and
intentions of the founders/leaders, unless there is an intentional inclusive process
• Reflected in marketing/branding
What is organizational culture?
Yale professor James Baron studied several hundred Silicon Valley firms from mid-1990s to 2002. Findings:
• Healthy culture = long term survival & competitive advantage
• “Commitment” firms beat “star” firms
Does culture matter?
Zingerman’s
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Location: Ann Arbor, MIBusiness: Good foodEmployees: 600 in 8 businesses
• Culture of great customer service
• Open book management• Training for businesses
Location: Las Vegas, NVBusiness: online provider of consumer products (shoes, clothes) Employees: 1,700
• Define culture and core values
• Whole team hiring process
• Hire slowly, fire quickly
Zappos
Location: Fort Collins, COBusiness: Craft BreweryEmployees: 605 in 39 states
• Employee owned via ESOP• Open book management• Employee participation
New Belgium Brewing
Location: Portland, ORBusiness: Grocery chainEmployees: 3,000
• Get out of jail free card• Random acts of demo
New Seasons Market
Roll Forming
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Location: Shelbyville, KYBusiness: Roll-formed componentsEmployees: 350
• Continuous improvement program
• Gainsharing Plan• Culture of accountability
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Workshop: Employee Engagement and CultureCommunications and Culture Track
Presented by:
Marc VettoriDanskoWest Grove, [email protected]
Dansko
“every decision we make impacts 150 families”
Quick Facts:
Founded in 1990 by husband and wifeWorld Headquarters in West Grove, PA150 employees
2004 4% ESOP Company
2012 100% ESOP Company
Historically High Employee Engagement
The right pair of shoes changes everything
Certified B Corp
Dansko Culture:
Entrepreneurial
Collaborative
Engaged
Quietly Competitive
Work hard play hard
The story…
The story…
Mission: To be the favorite shoe company
The story…
“every decision we make impacts 150 families”
Keeping Culture Strong:
84% of employee participated in 2015
Every employee has 20 hours of Volunteer time
Averaged 8-9 hours
The Dansko Mission
Bank of Goodwill
Communicate
Voice Committee
Clog Log
Group Meetings
Financial Updates
Celebrate!
Keeping Culture Strong:
Dansko
“every decision we make impacts 160 families”
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Workshop: Employee Engagement and CultureCommunications and Culture Track
Presented by:
Thomas J. WalterTasty CateringElk Grove Village, [email protected]
“It’s not what we do, it’s who we are.”
Small Giants Community
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• Founded by Kevin, Larry and Tom Walter
• Splinter company from our restaurant group
• Produces over 10,000 events annually in the Chicago Metro area
• Seven companies have been founded by Tasty Catering Staff
Company Overview
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• November 2005• Cultural revolution
• March 2006• Culture development
began by staff
Culture
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1. Always moral, ethical & legal
2. Treat all with respect
3. Quality in everything we do
4. High service standards
5. Competitiveness: strong determination to be the best
6. An enduring culture of individual discipline
7. Freedom and responsibility within the culture of individual discipline
Core Values
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Artifacts
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Antecedents
Behaviors
Consequences
Organizational Behavior
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Artifacts
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Artifacts
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Artifacts
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Artifacts
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Artifacts
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• APA – Psychologically Healthiest Small Workplace
• IPA – Psychologically Healthiest Workplace in IL
• Forbes Magazine – 2016 Top Small Company
• #1 Best Place to Work in IL
• Catering Magazine’s Best US Catering Company
• Wall Street Journal’s Top Small Workplace
• Inc. Magazine’s Best Small Workplace
Recognition
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Follow Me On:
EMAIL: [email protected]: Thomas WalterTWITTER: @TomWalter1971
Thomas J. Walterwww.ThomasJWalter.com
Anne-Claire BroughtonMarc VettoriTom Walter
Questions?
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• Accountability• Achievement• Appreciation• Being the Best• Boldness• Challenge• Community• Commitment• Collaboration• Dedication• Ethics
Sample Core Values
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• Honesty• Humility• Humor• Inclusiveness• Integrity• Innovation• Learning• Performance• Quality• Service• Teamwork