workplace violence seminar seattle federal executive board associates program update 3/9/1999
TRANSCRIPT
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WORKPLACE VIOLENCE SEMINAR
SEATTLE FEDERAL EXECUTIVE BOARD ASSOCIATES
PROGRAM
Update 3/9/1999
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TARGET AUDIENCE
• SUPERVISORS (MID LEVEL)
• EMPLOYEES
• HR PERSONNEL
• CONTRACT SPECIALIST
• SECURITY/SAFETY PERSONNEL
• FACILITY MANAGERS
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SUBJECT MATTER
• Introduction
• Overview
• History
• Financial Perspective
• Causes
• Prevention
• Employment Process
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SUBJECT MATTER CONT.
• Safe Workplace
• OSHA/Plans
• OSHA/Guidelines
• Termination
• Crisis Management
• Legal Considerations
• Resources
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TIME/WORKLOAD
• Not more than one day
• Probably 3-5 Associates
• Multi-shop Application– Workplace Violence– Personal Safety– Home Security Surveys– Vendors
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INTRODUCTION• DEFINITIONS
– WORKPLACE VIOLENCE - any incident in which an employer or employee is threatened, intimidated, physically or verbally attacked, harassed, injured or killed
– OCCUPATIONAL VIOLENCE - dangerous or unacceptable behavior that can be anticipated and for which similar preventative measures can be implemented
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OVERVIEW
• EMPLOMENT RELATED ISSUES– job discontent– personal animosity
• REVENGE ATTACKS– domestic disputes
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HISTORIC PERSPECTIVE
• SCOPE OF VIOLENCE AT WORK
• CASE HISTORIES
• DRAMATIC EVENTS
• RESEARCHING THE CAUSES
• SURVEY OF PUBLISHED LITERATURE
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FINANCIAL IMPACT
• 1995 - $36 BILLION ANNUALLY– LOSS OF PRODUCTIVITY– WORK DISRUPTIONS– EMPLOYEE TURN-OVER– LITIGATION– OTHER INCIDENT-RELATED COSTS– COSTS OF PREVENTION
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CAUSES OF WORKPLACE VIOLENCE
• WORK ENVIROMENT
• MENTAL ILLNESS
• PRE-EXISTING BEHAVIORAL TENDACIES/CHARACTERISTICS
• JOB MARKET PRESSURES
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CAUSES CONT.
• STRESS TRIGGERS– FINANCIAL– ENVIROMENTAL– FAMILY
• EVENT STRESS– DEATH/DIVORCE– ACCIDENTS/ILLNESS– WORK-RELATED
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PREVENTION PROGRAM
• EXECUTIVE COMMITTEE– HR– EAP– EMPLOYEE BENEFITS– LEGAL– MEDICAL– SECURITY– PR
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PREVENTION CONT.
• IDENTIFY STRESSORS
• COMPETENCE OF SUPERVISORS
• TRAINING
• TRENDS
• EMPLOYEES INTERVIEWS
• SECURITY
• REPORT TO MANAGEMENT
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PREVENTION CONT.
• CORPORATE POLICY– WRITTEN POLICY STATEMENT– DEMONSTRATED MANAGEMNENT
SUPPORT– CONSISTENT APPLICATION
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EMPLOYMENT PROCESS
• PRE-EMPLOYMENT SCREENING
• PSYCHOLOGICAL TESTING
• USE OF CLINICIAN IN HR SCREENING
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THE SAFE WORKPLACE
• EMPLOYEE TRAINING & AWARENESS
• IDENTIFYING & PREVENTING SEXUAL HARRASSMENT
• EARLY INTERVENTION
• DEFENSES AGAINST DANGEROUS PERSONS
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OSHA GUIDELINES• SCOPE OF WORKPLACE VIOLENCE
• TYPES OF VIOLENCE EVENTS
• PREVENTATIVE MEASURES
• RECORDING/REPORTING EVENTS
• HANDLING COMPLAINTS
• INVESTIGATING
• ASSISTANCE FOR EMPLOYEES
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OSHA CONT.
• OSHA MODEL PLAN
• OSHA HEALTH CARE GUIDELINES
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TERMINATION PROCESS
• Do not negotiate
• Cite general Vs Specific issues
• Keep Discussion future-based
• Who should be present
• Who should not be present
• How to respond to threats
• Out-placement services
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CRISIS MANAGEMENT• Planning & Preparedness
• Roles of key players
• Training
• Emergency Equipment
• Sample Plan
• Post Traumatic Stress
• Dealing with the Press
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LEGAL CONSIDERATIONS
• Duty to warn
• Liabilities as employer
• Injuries to third party
• Negligent Hiring
• Worker Compensation
• Private Industry Vs Government
• Protective Court Orders
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SUMMARY
• PROVIDE REFERENCE LIST
• PROVIDE RESOURCE LIST
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QUESTIONS???