workplace culture shock what you don’t know about how culture influences the workplace
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Workplace Culture ShockWhat you dont know about how culture influences the workplace
company name hereEddie Calisto-Tavares, C.I.M
HOW CULTURE INFLUENCES THE WORKPLACE
Increase cultural intelligence and reduce culture shock
Understand cultural barriers and contexts in the workplace
Increase the ability to identify the risk tolerance of an individual
Develop clear strategies based on cultural competencies
Don't assume everyone fits exactly into the generalized view of that culture. People are individuals and may not exactly mirror their culture, generation or gender.
Generalizations - Stereotypes
Although Canadian organizations seem to better understand the need for equity and diversity in the workplace, it is not translating into integration.
Employers still expect new hires/newcomers to do most of the changing and adapting!
Does culture shock impact the workplace?
For our purpose culture is defined as the shared beliefs and values of a group of people.
What we are thought to think, feel and do in a society where we were/are raisedWhat conditions individuals and directs how we think, feel and behave
Definition of Culture
For our purpose culture shock is defined as:
A stressful experience when moving into a new environment that affects the physical, emotional and mental well being of an individual.
Culture shock is especially difficult for immigrants (under 5 years) who have to adjust to a new country/society, language, behaviours, job expectations and so on.
Definition: Culture Shock
Recruitment and retention strategies Group dynamics and team building Training and development Performance management Advancement/promotions The bottom line
Culture affects ..
People dont just bring their skills and experience, they bring their beliefs, values, attitudes, assumptions and many other cultural norms.
Recruitment & Retention
Case in Point: Eye Contact
In some cultures, looking people in the eye is assumed to indicate honesty and straightforwardness; in others it is seen as challenging and rude. Western culture most effective way to connect with people is to look them into the eye. Most people in Arab cultures regard direct eye contact as disrespectful. In South Asian and many other cultures direct eye contact is generally regarded as aggressive and rude.
Recruitment & Retention
Challenges & Opportunities:Ethnic cultural norms Context and frame of referenceLanguage fluency and communication skills Meaning or interpretation of words
Cross Cultural Communication
Case in Point: Cultural Norms
Newcomers stories Context of Health & Safety Interpretation of rights & responsibilities Losing face
Workplace Health & Safety
Cultural Intelligence Activity
Caf conversations are built on the assumption that people already have within them the wisdom and creativity to address emerging challenges.
Learn more by visiting: www.theworldcafe.com
8-10 participants are seated at each caf table (with markers and doodle paper to capture insights and ideas)Conversation will focus on two powerful questions via two rounds of 15-20 minutes eachTable hosts will act as ambassadors of meaning to help connect stories and ideas and will stay at one table for the two roundsAll other participants will change tables between roundsThe entire group will participate in a harvest where themes and insights will be shared
The Caf Process
The Caf Etiquette Play Experiment Improvise
Focus on what matters Contribute your thinking Speak your mind and heart Listen to understand Link and connect ideas together for insights and deeper questions Draw writing on the tablecloth is encouraged!
Remind people at your table to jot down key connections, ideas, discoveries and deeper questions as they emerge
Remain at the table for the second caf round and welcome travelers from other tables
Briefly share key insights from the first caf round conversation so others can link ideas from their respective tables
Im a table host what do I do?
Recruitment & Selection Training & Development Employee Engagement & Retention Workplace Health & Safety
5 Cultural Competencies
Self-AwarenessMutual Adaptability Valuing Diversity Recognition of Prior Learning Modeling an Individualized Approach
Every action we take for ourselves and our clients reflects a commitment for the work we do in breaking down cultural, generational and economic barriers to success.
Options for Success Inc.
204-989-0141 & 694-7595 wwww.options4success.com