workng smarter
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Webinar on Working Smarter. Delivered 2/16/2011.TRANSCRIPT
Training Smarter, Working Smarter
*Audio* Listen over your computer
speakers or dial in on the phone: U.S.: 1 (877) 568-4108 Passcode: 152-332-712
Q A&Type question here
Webinar sponsored by:
# @jaycross @cornerstoneinc @GoToTraining
Today’s Speakers
Michael DortchModerator,
Focus http://www.focus.com/
@DortchOnIT
Jay CrossInternet Time Alliance
http://www.internettime.com/@jaycross
Convergence of Work and Learning
Heidelberg, 1970
Honeymoon Trip
1970
Time
Now
The rate of innovation isincreasing exponentially.
Faster, faster, faster
Now
1967
Mechanical Complex
Unpredictable
Us.Me.
Inclusive
1982 1999
Intangibles
S&P 500
Tangibles
Value has migrated to intangibles
Tangible Value
Intangible Value
Training
Work
20th Century
Net-Work
Training
Work
Work & Learning
21st Century20th Century
Net-Work
Working Smarter
Learning Spectrum
Formal Informal
Novice’s Learning Mix
Informal
Formal
How Novices Learn
High-performer’s Learning Mix
Informal
Formal
How Experienced People Learn
Learning over time
Formal
Informal
time
The Spending/Learning Paradox
Learning over time
Formal
Informal
Training department’s comfort zone
Spectrum of activities
Formal InformalInstructor-led classWorkshopVideo ILTSchoolingCurriculum
MentoringLunch ‘n learnConferencesSimulationsInteractive webinarsPerformance supportYouTubePodcastsBooksStorytelling
Hallway conversationProfiles/locatorSocial networkingTrial & errorSearchObservationAsking questionsJob shadowing/rotationCollaborationCommunityStudy groupWeb jamFeedsWikis, blogs, tweetsSocial bookmarkingUnconferences
Connections
n = 353
Smiles
Frowns
When a Framingham resident became obese, his or her friends were 57
percent more likely to become obese, too. Even more astonishing to
Christakis and Fowler was the fact that the effect didn’t stop there. In fact, it
appeared to skip links. A Framingham resident was roughly 20 percent more likely to become obese if the friend of a
friend became obese — even if the connecting friend didn’t put on a
single pound. Indeed, a person’s risk of obesity went up about 10 percent even if a friend of a friend of a friend
gained weight.
Nicholas Christakis and James Fowler
September 10, 2009
Smoking, they discovered, also appeared to spread
socially — in fact, a friend taking up smoking
increased your chance of lighting up by 36 percent,
and if you had a three-degrees-removed friend
who started smoking, you were 11 percent more likely
to do the same.
Social Contagion
DoingLearningNaturalSocialSpontaneousInformalUnboundedAdaptiveFun
Conversation
Elevator Pitch
Dirty Words
George Carlin
1. Training2. eLearning3. Informal 4. Learner5. Social6. KM7. Learning"Seven Words You Can Never Say on Television".
Don’t call it learning
201120062002
Informal Learning
eLearning WorkingSmarter
Talk about business results
“Putting a simple information sharing system on our repair staffʼs mobile phones could cut downtime and increase our revenues $3 million to $5 million a year. It could be in place in two weeks.”
“Can I drop by your office later to talk with you about this?”
Tell a story
“Weʼve come up with a simple network that could free up more than 10,000 billable hours a year among our systems engineers. Thatʼs about $30 in incremental revenue. Our investment would be minimal.”
“Itʼs something we might provide to customers down the road.”
“Can I get your support on fleshing out the concept?”
Tell a story
internet inside
Tell a story“What if we could share what we learn in battle every day with every company commander? In our own words? Daily? Right after it happened?”
“How many lives might we save?”
Outcomes
Reference: http://bit.ly/e59bxe and http://bit.ly/e5Pr5o
Benefits from in-house useBenefits from in-house use
Reduce time to market 29%
Increase number of successful innovations 28%
Increase speed of access to knowledge 77%
Faster access to in-house experts 52%
Reduce operating costs 40%
Increase employee satisfaction 44%
Benefits from customer useBenefits from customer use
Reduce time to market 26%
Increase revenue 24%
Reduce marketing costs 45%
Reduce customer support costs 35%
Reduce travel costs 63%
Increase customer satisfaction 50%
Internet Time Alliance
jaycross.com
InternetTimeAlliance.com
A Community of Practice
Questions?
Michael DortchModerator,
Focus http://www.focus.com/
@DortchOnIT
Jay CrossInternet Time Alliance
http://www.internettime.com/@jaycross
Visit: www.gototraining.comClick the TRY IT FREE buttonUse Promo Code: training
Call: 1-866-962-6491 Email: [email protected]
@gototraining www.facebook.com/GoToTraining