working with americans in india - understanding americans and american culture
DESCRIPTION
Jennifer Kumar, a cross-cultural trainer from the U.S., based in Kochi, India provides interactive training programs for your India-based employees working with Americans offshore or preparing to travel to the U.S. More at: www.authenticjourneys.infoTRANSCRIPT
PB NO 3124,
Kakkanad, Kochi 682030, India
India: +91-484-401-9152
USA: (607) 428-8836
http://authenticjourneys.info
UNDERSTANDING AMERICANS AND AMERICAN CULTURE
ABOUT YOUR TRAINER
Jennifer Kumar, standing below in a group photo with her
trainees, is an American citizen who has lived, worked and
studied between the United States and India since 1998.
She has the relevant cross-cultural experience,
professional expertise and tools to help you cope
successfully between these diverse cultural landscapes.
Jennifer can help you to understand and bridge the cultural
gaps to help you work and communicate effectively with
Americans working offshore in India or onshore in the U.S.
“Through role plays, we learned about body language, posture, and how to behave with Americans in in-
person meetings and conference calls.”
TECHNIQUE
ROLE PLAY EXERCISES
PRESENTATIONS
GAMES
DEBRIEFS
DISCUSSSIONS
DEMONSTRATIONS
INTERACTIVITIES
SELF- ANALYSIS
VIDEOS
CERTIFICATES**
**SELECT PROGRAMS ONLY
Understanding American Culture PRESENTED BY MS JENNIFER KUMAR
A unique two-day program to expose participants to the lifestyle, workplace
culture, mindset, behaviors, traditions, and culture of the United States of
America.
Working with Americans in the U.S. and offshore from India is a reality
for many Indian professionals. Understanding the U.S. culture is critical
to career and business success. Interactive role plays facilitated by an
American expose your employees to the soft-skills and employability
skills needed to reduce culture shock and increase cross-cultural
understanding when working between Western and Eastern cultures.
Cross-Cultural Training for your business needs
The information in the training was
valuable. The sessions were really
good, and we enjoyed having you
around.
- Aswathy
The sessions helped my team under-
stand the basic dos and don’ts of e-
mail and phone communication and
hoe to paraphrase.
-Akhil NP
We were enlightened on American
values, how to communicate with
people across borders, eating
manners and so on.
- Laxmi
Games on presentations and
summarizing helped me to raise my
confidence level. Your
encouragement was absolutely
fantastic for me!
- Shijina
Understanding our communication
styles helped me to give more
directions to discussions with my
India-based staff.”
- Job Smulders
CULTURE
American Values
Holidays
Diversity
Stereotypes
COMMUNICATION
Small Talk and Pleasantries
Presentation Skills
Listening Skills
Phone Skills
LIFE
Area-Specific Orientation
Emotional Intelligence
Safety Tips
Meal-time Etiquette in the US
Hotel and Rental Home Basics
WORK
Meeting Time Etiquette
Phone & Conference Call Skills
Written & E-mail Communication
Customer Service Skills
Small Talk & Conversational Skills
OTHER SERVICES
Individualized coaching for employees
working with American clients
Group and individualized coaching for
Spoken English, Accent and
Pronunciation, American Business
Communication Skills, and more!
Visit: http://www.authenticjourneys.info
What’s in it for you?