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New Horizons Computer Learning Center School Catalog

New Horizons • 24 Albion Rd., Suite 230 • Lincoln, RI 02865 • 401.654.5252

Vol. 3 / 2019

Workforce Development

This catalog certified as true and correct in content and policy.

Signature Date

Table of Contents

Career Programs Prep for Certs Clock Hours Tuition Courseware, Total Cost Page Labs, Exams, Materials

Network Systems AdministratonComputer Support Specialist MTA, Net+ 162 $4,139 $861 $5,000 5

Network System Administrator MTA, Net+, MCSA, CCNA 522 $15,380 $4,120 $19,500 6

Information SecuritySecurity Associate Net+, Sec+ 189 $6,341 $1,159 $7,500 7

Security Professional Net+, Sec+, Lin+, CCNA, 549 $15,399 $5,101 $20,500 8

CASP, CEH

Database and Business IntelligenceDatabase Analyst MTA 198 $6,929 $571 $7,500 9

Database Administrator MTA, MCSA 414 $15,009 $2,491 $17,500 10

Web DevelopmentComputer Programmer MTA 162 $6,672 $828 $7,500 11

Application Developer MTA, MCSD 450 $16,125 $3,375 $19,500 12

Web Developer MTA, MCSD 450 $16,417 $3,083 $19,500 13

Business Process and MethodologyProject Supervisor LSS Green Belt 117 $4,693 $307 $5,000 14

IT Project Manager LSS Green Belt, ITIL, PMP 234 $8,449 $1,551 $10,000 15

Business Management Analyst LSS Green Belt, ITIL, PMP, 333 $14,564 $2,936 $17,500 16

CBAP

Computer Applications and Business SkillsAdministrative Assistant MOS: Excel 108 $2,605 $395 $3,000 17

Office Supervisor MOS: Excel and Word 189 $4,297 $703 $5,000 18

Course Descriptions 19

Policies and Procedures 23

Cancellation and Refund Policy 24

Attendance 24

Graduation 25

Staff 28

3

Why Train at New Horizons?New Horizons is widely recognized as a leading global training company with a rich, 30-year history of helping individuals achieve their career goals. Over the years, we have taken great pride in delivering training programs and career services that go far beyond the classroom experience. Knowing many students’ ultimate goal is to pursue a new career or advance an existing one, New Horizons offers a variety of services that students have come to rely on to help achieve their career objectives.

Career Assessment and GuidanceToday, individuals are changing jobs and careers more than ever before. Our career consultants provide free career assessment and advice on a variety of careers, ranging from project management, IT security, database administration, and countless others. Consultants also assess each student’s skill level to help determine the best program that fits their needs.

Flexible Training OptionsWe understand every student has different learning needs, learning style preferences, and schedules. These unique learning needs are supported through flexible training methods. Students can participate in our instructor-led training classes at a time of their convenience and they can attend either online from their home or office or from one of our training centers. Regardless of training method selected, students receive the same highly-engaging class experience with the industry’s best training material and instructors.

Navigate Funding SourcesWe understand many students do not have the necessary funds to participate in training. Our career consultants help students identify the funding sources available and help determine the one that best fits each student’s needs.

Highly-Qualified InstructorsOur classes are taught by the industry’s best instructors who are proven experts in their field, certified in their course topic and who have taught for many years. More than teachers, our instructors are highly knowledgeable professionals that typically have 15 or more years of real-world experience working for leading companies.

Best CurriculumWe have a laser-like focus on monitoring technology trends and working closely with our technology partners to ensure our training curriculum covers the latest technologies across a broad range of areas. Some of our long standing partners include Microsoft, Cisco, EC Council, Project Management Institute, CompTIA, and many others.

Job Placement ServicesIt is our goal to provide job placement services to our students while enrolled in our programs. This one-on-one support gives our students an edge over thousands of candidates looking for similar jobs. As part of this support, students have access to career skills assessments, resume development/review and distribution, interview coaching, job search assistance and other professional development resources.

Class ResourcesWhen individuals train for a career, it is important to be able to practice the concepts taught in the classroom. With our live, virtual lab environment, students receive valuable hands-on training and experience. In addition, all classes are recorded and available for six months, enabling students to review and retain the information long after the course ends.

Industry InsightOur long history and foundation as a corporate training provider has not only given us the insight into the types of training employers are providing to their own teams, but also a true understanding of what businesses actually need to succeed. We bring that experience to the table in developing our career education programs and supporting our students’ success.

Contact Us Today for a Free Career

Consultation.CareerInIT.com

4 New Horizons Career Education Program Guide | CareerInIT.com

Benefits of CertificationGet Current• For many experienced individuals, formal education ended

many years ago. With the passage of time, new technologies, processes, and best-practices are brought to market. Our career education programs are constantly updated and therefore represent a unique opportunity for individuals to update their knowledge and skills.

• For individuals with limited experience or new career aspirations, certifications are an effective way to quickly ramp up knowledge and skills to pursue a new job or career in as little as a few months.

Get Hired• Certifications help individuals differentiate their skills against

other job candidates. When employers are interviewing, the competition is often stiff. Job applicants with certification will clearly have an advantage.

• Certifications are a priority among hiring managers. Ninety-one percent of managers consider certification as part of their hiring criteria.1

• Research shows certifications help professionals get ahead. In a survey of 700 IT networking professionals, 60 percent said certification led to a new job.2

Get Connected• Certifications help individuals plug into new communities to

share knowledge and best practices. Many of these groups offer member-only benefits, such as job boards, white papers, and networking opportunities.

Get Recognized• Many employers internally recognize employees when they

obtain an IT, project management or other certification. As a result of this recognition, certified employees often gain broad exposure across an organization which can result in new connections and project opportunities.

• Certifications are an objective, unbiased barometer of your skills. Certified employees stand out among peers when seeking an internal job promotion as they are more likely viewed as expert-level members of the team and a continuous learner.

• In addition to a certificate of class completion, students receive a nationally-recognized certification after successfully passing the assessment.

Earn More• Certifications commonly lead to an increase in salary. For

example, PMP-certified project managers earn an average of 17 percent more in salary than non-certified project managers.3

1. Microsoft Certification Program Satisfaction Study, 20122. Network World, IT Networking Study, 20113. Project Management Institute Survey, 8th Edition

How We Deliver our Training ProgramsNew Horizons instructor-led training is delivered on our unique platform called “Connected Classroom”. Connected Classroom is an integrated platform and learning management system portal that combines post-class support and modern technology with on-campus, instructor-led classroom training.

In the Connected Classroom:

• Every live lecture given by the instructor can be captured by the platform to ensure total quality instruction. The student will have the ability to access an archive of each lecture in its entirety for up to six months following each course, which can be used for exam preparation and review.

• Student participation and engagement in each class will be recorded by the platform and can be accessed by the instructor for grading and review purposes.

• All labs and lab assignments are within the Connected Classroom environment which allows the system to record utilization and launch times. Instructors can review utilization and progress of all student labs for grading and review purposes. Students can log into the labs at any time for additional practice and exam preparation as needed.

• Each student logs into the Connected Classroom environment when he/she arrives at the campus each day, with a unique log-in for each student. Each student logs out of the platform at the end of each class (daily). This allows for total accuracy in attendance taking. Log in/access times are recorded inside the Learning Management System and can be accessed at any time by the instructor or our Student Affairs team to support the student’s progress.

• The Connected Classroom and its integration with the Learning Management system creates a single platform for tracking student certifications, attendance, progress, grades and transcripts.

For a complete list of New Horizons locations, please visit us at CareerInIT.com

5*Please refer to section “Exams and Vouchers” on page 26 for more details.

The Computer Support Specialist Program The Computer Support Specialist Program prepares students to provide technical assistance to computer users by answering questions or resolving computer problems for clients. Support Specialists may provide assistance concerning the use of computer hardware and software, including printing, installation, email, and operating system management. Other duties might include analyzing, testing, troubleshooting, and evaluating existing network systems, as well as performing network maintenance to ensure they operate correctly with minimal interruption.

Program Length9 weeks /162 clock hours

Career OpportunitiesO*Net Codes: 15-1151, 15-1152After successfully completing one of our programs, you may qualify for the following career opportunities.

• Computer Support Specialist

• Network Support Specialist

• IT Consultant

• Technical Support Specialist

• Network Technical Analyst

Common Job Responsibilities• Oversee the daily performance of computer systems.

• Answer user inquiries regarding computer software or hardware operation to resolve problems.

• Enter commands and observe system functioning to verify correct operations and detect errors.

• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

• Configure security settings or access permissions for groups or individuals.

• Analyze and report computer network security breaches or attempted breaches.

• Identify the causes of networking problems, using diagnostic testing software and equipment.

Program Courses (162 hours) • CompTIA A+

• CompTIA Network+ (Exam #N10-006)

• MS 40365 Windows Server Administration Fundamentals (Exam #98-365)

Certifications Achieved • MTA

• Network+

Job OutlookAccording to the Bureau of Labor Statistics, employment of Computer Support Specialists is expected to grow 12 percent from 2014 to 2024, faster than the average for all occupations. Demand for these workers is high and should continue to grow as firms invest in newer, faster technology and mobile networks.

Network Systems Administration

6 New Horizons Career Education Program Guide | CareerInIT.com*Please refer to section “Exams and Vouchers” on page 26 for more details.

The Network Systems Administrator Program The Network Systems Administrator Program is the foundation for a series of higher certifications at the expert and master level, and focuses on the ability to design and build technology solutions. Learned primary skills include the ability to install, configure, and troubleshoot a network. The Microsoft Technology Associate (MTA) certification from Microsoft demonstrates fundamental on-site and cloud-computing skills in one of Microsoft’s core platforms. The Security+ Certification from CompTIA will prove your basic knowledge of security concepts and a fundamental understanding of how to secure network. The Cisco CCENT (Cisco Certified Entry Networking Technician) certification validates the skills required for entry-level network support positions, and is the starting point for many successful careers in networking.

Program Length30 weeks / 540 clock hours

Certifications* • CompTIA Security+

• CCNA

• MCSA Server

Career Opportunities O*Net Code: 15-1142After successfully completing one of our programs, you may qualify for the following career opportunities.

• Network Administrator

• Network Engineer

• Network Manager

• Network Specialist

• Systems Administrator

• Systems Engineer

Common Job Responsibilities• Maintain and administer computer networks and related

computing environments, including computer hardware, systems software, applications software, and all configurations.

• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

• Plan, coordinate, and implement network security measures to protect data, software, and hardware.

Program (540 clock hours)

Computer Network and SecurityThis course expands existing user-level knowledge and experience with PC software and hardware and introduces fundamental skills and concepts. Network fundamentals are also introduced with extensive coverage of network models, media, and IP Addressing. Finally, foundational skills in Security are covered by introducing students to different security threats, cryptography fundamentals, security policies, and risk management.

Cisco Routing and SwitchingThis course introduces students to the basics of Cisco network administration. Learn how to install, operate, configure, and verify IP networks, as well as identify basic security threats. Students will also explore different network topologies and troubleshoot common networking issues.

Microsoft Operating SystemThis course is the perfect technical introduction to Windows 10. Discover new capabilities and find out how to manage devices, storage, apps, and data security. This course provides the information necessary to properly administer and support Windows 10.

Microsoft Server AdministrationGet introduced to the full feature set and technical capabilities of Windows Server 2012. Students will learn Active Directory Services, Group Policy, and Hyper-V, as well as more advanced features like Network Load Balancing, and Certificate Services. All the information a student needs to properly administer a Windows Server 2012 environment.

Job OutlookAccording to the Bureau of Labor Statistics, employment of Network and Computer Systems Administrators is expected to grow 8 percent from 2014 to 2024. Demand for these workers is high and should continue to grow as firms invest in newer, faster technology and mobile networks.

Network Systems Administration


The Security Associate Program Information is an essential resource for the growth and success of any business. In today’s information-driven economy, keeping a company’s vital data secure is the responsibility of every employee across an organization. According to a recent CompTIA study, human error is the most common cause of information security breaches, with 80 percent of individuals believing that human error is caused by a lack of security knowledge, training, and failure to follow security procedures.

The Security Associate Program validates an individual’s technical competency in IT security. Students will learn to analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), and wide area networks (WAN), as well as perform network maintenance to ensure networks operate correctly with minimal interruption.

Program Length10.5 weeks /189 clock hours


• Computer Specialist

• Security Specialist

• IT Security Analyst

• Network Security Technician

Common Job Responsibilities• Create and implement plans, as well as systems and

procedures, to prevent malicious and inadvertent use of data.

• Train users on security measures and monitor access to data.

• Review information on viruses and ensure virus protection is in place.

• Assess risks of data exposure and validate security systems are in place and working as designed.

• Provide expertise on application development project teams to ensure applications comply with the organization’s information security standards.

Program Courses (189 hours)• CompTIA A+

• CompTIA Network+ (N10-006)

• CompTIA Security+ (SY0-401)

Certifications Achieved • Network+

• Security+

Job OutlookAccording to the Bureau of Labor Statistics, employment of IT Security Associates is projected to grow 18 percent (much faster than average) from 2014 to 2024.

Information Security


The Security Professional Program

Information is an essential resource for the growth and success of any business. In today’s information-driven economy, keeping a company’s vital data secure is the responsibility of every employee across an organization. According to a recent CompTIA study, human error is the most common cause of information security breaches, with 80 percent of individuals believing that human error is caused by a lack of security knowledge, training, and failure to follow security procedures.

Students will learn to plan, implement, upgrade, and monitor security measures for the protection of computer networks and information. They will also learn how to respond to computer security breaches and viruses and how to apply appropriate security controls to safeguard digital files and vital electronic infrastructure.



• Information Security Analyst

• Security Consultant

• Network Engineer

• Data Security Administrator

Common Job Responsibilities• Encrypt data transmissions and erect firewalls to conceal

confidential information as it is being transmitted and to keep out tainted digital transfers.

• Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs.

• Review violations of computer security procedures and discuss procedures with violators to ensure violations are not repeated.

• Monitor use of data files and regulate access to safeguard information in computer files.

• Monitor current reports of computer viruses to determine when to update virus protection systems.

• Modify computer security files to incorporate new software, correct errors, or change individual access status

Program Courses (549 hours)• CompTIA A+

• CompTIA Network+ (N10-006)

• CompTIA Security+ (SY0-401)

• CASP (Exam CAS-002)

• Cisco ICND1 (Exam 100-101)

• Cisco ICND2 (Exam 200-101)

• CompTIA Linux+ (Exam LXO-101)

• CEH (Exam 312-50)

Certifications Achieved • Network+

• Security+

• Linux+

• CCNA

• CASP

• CEH

Job OutlookAccording to the Bureau of Labor Statistics, employment of IT Security Analysts is projected to grow 8 percent from 2014 to 2024, faster than the average for all occupations. Job prospects for this occupation should be favorable.

Information Security


The Database Analyst Program

The Database Analyst Program is a certification program intended for students looking to learn the fundamentals of database querying and administration. Students will learn to administer, test, and implement computer databases as well as coordinating changes to computer databases. Finally, students will plan, coordinate, and implement security measures to safeguard computer databases.


Career Opportunities O*Net Code: 15-1141

After successfully completing one of our programs, you may qualify for the following career opportunities.

• Database Analyst

• Database Programmer

• Information Systems Support

• Management Information Systems Specialist

Common Job Responsibilities• Modify existing databases and database management systems

or direct programmers and analysts to make changes.

• Plan, coordinate, and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification or disclosure.

• Work as part of a project team to coordinate database development and determine project scope and limitations.

• Write and code logical and physical database descriptions and specify identifiers of database to management system or direct others in coding descriptions.

• Approve, schedule, plan, and supervise the installation and testing of new products and improvements to computer systems such as the installation of new databases.

Program Courses (198 hours)• SQL Querying – Fundamentals

• SQL Querying – Advanced Querying

• Relational Database Design – A Practical Approach

• Crystal Reports

• MS Excel

• MS Access

• MS 40364: Database Administration Fundamentals (Exam 98-364)


Job OutlookAccording to the Bureau of Labor Statistics, employment of Database Analyst professionals is expected to grow 21 percent from 2014 to 2024, faster than the average for all occupations. Demand for these workers is high and should continue to grow as firms invest in newer, faster technology and mobile networks.

Database and Business

Intelligence


The Database Administration Professional Program

The Database Administrator Program is a certification program intended for students looking to learn the fundamentals of database querying and administration and beyond. Students will learn to administer, test, and implement computer databases as well as coordinating changes to computer databases. Finally, students will plan, coordinate, and implement security measures to safeguard computer databases. The MTA Database Administration Fundamentals certification will ensure an understanding of core database concepts, creation of database objects, manipulation of data, data storage, and administration of a database.


Certifications* • MOS: Access

• MCSA: SQL Server

Career Opportunities O*Net Codes: 15-1141, 15-1199.07After successfully completing one of our programs, you may qualify for the following career opportunities.

• Database Administration Manager

• Database Administrator

• Database Analyst

• Database Coordinator

• Database Programmer

• Information Systems Manager

• Management Information Systems Director

Common Job Responsibilities• Test programs or databases, correct errors, and make necessary

modifications.

• Modify existing databases and database management systems or direct programmers and analysts to make changes.

• Plan, coordinate and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification or disclosure.

• Work as part of a project team to coordinate database development and determine project scope and limitations.

• Write and code logical and physical database descriptions and specify identifiers of database to management system or direct others in coding descriptions.

Program (432 clock hours)

Database FundamentalsLearn the core concepts behind database administration with our Database Fundamentals course. You’ll learn how to manipulate data and create new database objects as well as gain a thorough understanding of Microsoft Access and Excel.

Database Design & QueryUnderstanding how to properly design a database and how to create queries to extract data are two of the most important features of database administration. Our Database Design & Query course will cover every aspect from executing a simple query and working with functions to working with subqueries and manipulating table structures.

Microsoft SQL ServerThis course will serve as an introduction to one of the most popular database programs in the world: Microsoft SQL Server. Learn how to perform different queries, aggregate data, use table expressions, and work with stored procedures. But that’s only the beginning. You’ll also learn how to backup and restore data, monitor performance and manage security, and how to perform ongoing database maintenance.

Job OutlookAccording to the Bureau of Labor Statistics, employment of Database Administrator professionals is expected to grow 11 percent from 2014 to 2024, faster than the average for all occupations. Demand for these workers is high and should continue to grow as firms invest in newer, faster technology and mobile networks.

Database and Business

Intelligence


The Computer Programmer ProgramThe Computer Programmer Program provides students with the fundamental skills and certifications necessary to advance their career in the area of Computer Programming. This program introduces our students to the basics of HTML5 and the core fundamentals of computer programming.

Students learn to create, modify, and test the code, forms, and scripts that allow computer applications to run. Computer Programmers work from specifications drawn up by software developers and may assist them by analyzing user needs and designing software solutions. They also develop and write computer programs to store, locate, and retrieve specific documents, data, and information.



• Analyst Programmer

• Applications Developer

• Computer Programmer

• Software Developer

• Web Programmer

Common Job Responsibilities• Correct errors by making appropriate changes and rechecking

the program to ensure that the desired results are produced.

• Conduct trial runs of programs and software applications to be sure they will produce the desired information and that the instructions are correct.

• Write, update, and maintain computer programs or software packages to handle specific jobs such as tracking inventory, storing or retrieving data, or controlling other equipment.

• Write, analyze, review, and rewrite programs, using workflow chart and diagram, and applying knowledge of computer capabilities, subject matter, and symbolic logic.

• Perform or direct revision, repair, or expansion of existing programs to increase operating efficiency or adapt to new requirements.

• Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes.

Program Courses (162 hours)• HTML5: Content Authoring Fundamentals

• HTML5: Content Authoring New & Advanced Features

• Agile Project Management Methodologies

• MS 10975: Introduction to Programming

• MS 40034: Software Development Fundamentals with HTML5 (Exam 98-361/375)


Job OutlookEmployment of Computer Programmers has a bright outlook according to the Bureau of Labor Statistics. Jobs in this area are expected to grow 8 percent from 2014 to 2024. Applicants with a bachelor’s degree, certification, or strong technical experience typically have the best job opportunities.

Web Development


The Application Developer Program

The Application Developer Program teaches students how to develop, create, and modify general computer applications or specialized utility programs. Application Developers design or customize software while optimizing operational efficiency. They may also analyze and design databases within an application area, working individually or coordinating database development as part of a team.

The Application Developer program introduces our students to the basics of HTML5 and the core fundamentals of computer programming, as well as an in-depth look at Microsoft’s development platform.



• Software Engineer

• Application Integration Engineer

• Applications Developer

• Business Systems Analyst

• Corporate Webmaster

Common Job Responsibilities• Modify existing software to correct errors, allow it to adapt

to new hardware, or to improve its performance. See more occupations related to this task.

• Develop and direct software system testing and validation procedures, programming, and documentation.

• Confer with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces.

• Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.

• Design, develop and modify software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design.

• Store, retrieve, and manipulate data for analysis of system capabilities and requirements.

• Consult with customers about software system design and maintenance.






• MS 20480: Programming in HTML5 w/ Javascript (Exam 70-480)

• MS 20486: Dev ASP.NET MVC4 Web Apps (Exam 70-487)

• MS 20488: Developing SharePoint Core Solutions (Exam 70-488)

• MS 20489: Developing SharePoint Advanced Solutions (Exam 70-489)


• MCSD

Job OutlookEmployment of Application Developers has a very bright outlook according to the Bureau of Labor Statistics. Jobs in this area are expected to grow 17 percent from 2014 to 2024, faster than the average for all occupations. Demand for these workers will continue to grow as firms invest in newer, faster technology and mobile networks.

Web Development


The Web Developer Program

The Web Developer Program teaches students how to develop, create, and modify web-based applications. Web Developers design, create, or modify websites while optimizing operational efficiency. They may also integrate websites with other computer applications and convert written, graphic, audio, and video components to compatible web standards.

The Web Developer program introduces our students to the basics of HTML5 and the core fundamentals of computer programming, as well as an in-depth look at Microsoft’s development platform.



• Web Designer

• Web Developer

• Webmaster

Common Job Responsibilities• Design, build, or maintain Web sites, using authoring or

scripting languages, content creation tools, management tools, and digital media.

• Perform or direct Web site updates.

• Write, design, or edit Web page content, or direct others producing content.

• Confer with management or development teams to prioritize needs, resolve conflicts, develop content criteria, or choose solutions.

• Back up files from Web sites to local directories for instant recovery in case of problems. .

• Identify problems uncovered by testing or customer feedback, and correct problems or refer problems to appropriate personnel for correction.

• Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with browsers, devices, or operating systems.

• Analyze user needs to determine technical requirements.






• MS 20480: Programming in HTML5 w/ Javascript (Exam 70-480)

• MS 20486: Dev ASP.NET MVC4 Web Apps (Exam 70-487)

• MS 20487: Dev Windows Azure / Web Services (Exam 70-487)

• MS 20483: Programming in C# (Exam 70-483)


• MCSD

Job OutlookEmployment of Web Developers has a bright outlook according to the Bureau of Labor Statistics. Jobs in this area are expected to grow 15-21 percent from 2014 to 2024.

Web Development


The Project Supervisor ProgramThe Project Supervisor Program prepares our students to directly supervise and coordinate the activities of clerical and administrative support workers. Project Supervisors also plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, facilities planning and maintenance, custodial operations, and other office support services.

The Project Supervisor program includes a series of Microsoft Office classes, Project Management Essentials and Lean Six Sigma Green Belt.


Career Opportunities O*Net Codes: 43-1011, 11-3011After successfully completing one of our programs, you may qualify for the following career opportunities.

• Administrative Coordinator

• Project Supervisor

• Scheduling Coordinator

• Office Supervisor

• Customer Service Manager

Common Job Responsibilities• Supervise the work of office, administrative, or customer

service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

• Resolve customer complaints or answer customers’ questions regarding policies and procedures.

• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Program Courses (117 hours)• Using Windows 10

• MS Outlook

• Project Management Essentials

• MS Excel

• MS Project

• LSS Green Belt (Exam LSS Green Belt)

Certifications Achieved • LSS Green Belt

Job OutlookAccording to the Bureau of Labor Statistics, jobs in this area are expected to grow 8 percent from 2014 to 2024.

Business Process and Methodology


The IT Project Manager Program

The IT Project Manager Program prepares students to plan, initiate, and manage Information Technology (IT) projects. IT Project Managers also lead and guide the work of technical staff, serve as a liaison between business and technical aspects of projects, plan project stages and assess business implications for each stage. Finally, IT Project Managers monitor progress to assure deadlines, standards, and cost targets are met.

The IT Project Manager program includes a series of Microsoft Office classes, Project Management Professional, Lean Six Sigma Green Belt, and ITIL Foundations.


Career Opportunities O*Net Codes: 15-1199.09, 19-4099.01


• IT Project Manager

• Project Manager

• Senior Lead Project Manager

• Technical Project Lead

• Quality Assurance Technician

• Quality Control Analyst

Common Job Responsibilities • Develop or update project plans for information technology

projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.

• Monitor or track project milestones and deliverables.

• Confer with project personnel to identify and resolve problems.

• Develop and manage work breakdown structure (WBS) of information technology projects

• Prepare project status reports by collecting, analyzing, and summarizing information and trends.

• Direct or coordinate activities of project personnel.

• Supply quality control data necessary for regulatory submissions.

Program Courses (234 hours)

• Using Windows 10

• MS Outlook


• MS Excel

• MS Project


• PMP Preparation Course (Exam PMP)

• ITIL Foundations (Exam ITIL)

Certifications Achieved • ITIL

• PMP

• LSS Green Belt

Job OutlookAccording to the Bureau of Labor Statistics, employment of IT Project Managers is projected to grow 15 percent from 2014 to 2024.



The Business Management Analyst Program

The Business Management Analyst Program is comprised of a series of Business Analyst courses specifically chosen to prepare our students for that job role. Business Management Analysts conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively. They also analyze science, engineering, business, and other data processing problems to implement and improve computer systems. Finally, they analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations.

Program Length18.5 weeks / 333 clock hours

Career OpportunitiesO*Net Codes: 13-1111, 15-1121


• Administrative Analyst

• Business Analyst

• Management Analyst

• Program Management Analyst

• Quality Control Analyst

Common Job Responsibilities• Analyze data gathered and develop solutions or alternative

methods of proceeding.

• Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.

• Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program.

• Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.

• Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.

• Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.

• Develop, document and revise system design procedures, test procedures, and quality standards.


• MS Outlook


• MS Excel

• MS Project


• PMP Preparation Course (Exam PMP)

• ITIL Foundations (Exam ITIL)

• BA01: Business Analysis Essentials*

• BA02: Strategic Enterprise Analysis*

• BA04: Eliciting & Writing Effective Business Requirements*

• BA07: Implementing an Agile Project *

• BA10: Understanding Root Cause Analysis*

* Exam CBAP (Must take all BA classes listed above)

Certifications Achieved • ITIL

• PMP

• CBAP

• LSS Green Belt

Job OutlookAccording to the Bureau of Labor Statistics, employment of Business Management Analysts is projected to grow 14 percent from 2014 to 2024.



The Administrative Assistant Program

The Administrative Assistant Program is comprised of a series of Microsoft Office and Business Skills classes specifically chosen to prepare our students for that job role. Administrative Assistants perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers. Administrative Assistants also answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishments and locations of departments, offices, and employees within the organization.

Program Length6 weeks / 108 hours

Career Opportunities O*Net Codes: 43-6014, 43-4171, 43-9061, 43-9011After successfully completing one of our programs, you may qualify for the following career opportunities.

• Administrative Assistant

• Operations Technician

• Office Assistant

• Customer Service Representative

• Computer Specialist

Common Job Responsibilities• Use computers for various applications, such as database

management or word processing.

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

• Create, maintain, and enter information into databases.

• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

• Maintain scheduling and event calendars.


• MS Outlook

• Organizational Skills

• MS Word

• MS Excel (MOS Exam Prep)

• MS PowerPoint

• Communication Strategies

Certifications Achieved • Excel MOS

Job OutlookAccording to the Bureau of Labor Statistics, employment of Administrative Assistants is projected to grow 3-14 percent from 2014 to 2024.

Computer Applications and

Business Skills


The Office Supervisor Program

The Office Supervisor Program is comprised of a series of Microsoft Office and Business Skills classes specifically chosen to prepare our students for that job role. Office Supervisors directly supervise and coordinate the activities of clerical and administrative support workers. They also plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, facilities planning and maintenance, custodial operations, and other office support services.

Program Length10.5 weeks / 189 clock hours

Career Opportunities O*Net Codes: 43-6011, 43-1011, 11-3011After successfully completing one of our programs, you may qualify for the following career opportunities.

• Executive Assistant

• Office Manager

• Operations Manager

• Customer Service Supervisor

Common Job Responsibilities• Prepare invoices, reports, memos, letters, financial statements,

presentations, and other documents using Microsoft Office and Adobe desktop applications.

• Design and maintain filing system.

• Maintain office budget and track all expenses.

• Schedule meetings and track executive schedules.

• Order supplies for department employees.

• Direct or coordinate the supportive services department of a business, agency, or organization.

• Prepare and review operational reports and schedules to ensure accuracy and efficiency.

• Set goals and deadlines for the department.


• MS Outlook

• Organizational Skills

• MS Word

• MS Excel (MOS Exam Prep)

• MS OneNote

• Negotiation Skills

• MS PowerPoint

• Business Writing

• Project Management Fundamentals

• MS Word (MOS Exam Prep)

• Accounting Essentials

• Communication Strategies

Certifications Achieved • Excel MOS

• Word MOS

Job OutlookAccording to the Bureau of Labor Statistics, employment of Administrative Assistants is projected to grow 8 percent from 2014 to 2024.

Computer Applications and

Business Skills

19

Courses

Access 2016 – Part 1In this course, you will create and manage an Access 2016 database. You will navigate within the Microsoft Access application environment, create a simple database, and customize Access configuration options. Organize and manage data stored within Access tables. Use queries to join, sort, and filter data from different tables. Also, use forms to make it easier to view, access, and input data. Create and format custom reports.

Access 2016 – Part 2In this course, you will learn to create and manage a fundamental Access 2016 database. You will: Customize a form layout to improve usability and efficiency of data entry. Share data across applications. Use macros to improve user interface design. Use VBA to enhance tasks. Organize data into appropriate tables to ensure data dependency and minimize redundancy. Lock down and prepare a database for distribution to multiple users. Create and modify a database switchboard and set the startup options.

Accounting EssentialsUpon successful completion of this course, students will understand cash and accrual accounting, basic recordkeeping, ledger and journal entries and financial statement preparation.

Agile Project Management MethodologiesThis two-day course provides both the practice and the theory of planning and managing agile projects using methodologies such as scrum, XP (eXtreme Programming), and lean project management methodologies.

BA01 - Business Analysis EssentialsThis is an introductory course designed to provide participants with a basic understanding of the benefits, functions and impact a business analyst has within an organization. The course discusses the business analysis process as it is applied throughout a project as well as the pre-project activities that comprise strategy analysis. Participants learn how a business analyst supports the project throughout the solution development life cycle, from defining business needs and solution scope to validating that requirements have been met in the testing phase and ensuring the solution continues to provide value after implementation. After completing this course, participants will fully understand the characteristics of the business analyst role and the components that comprise the profession of business analysis. Students will obtain a solid working vocabulary to enable effective communication about business analysis activities and deliverables across the project team.

BA02 - Strategic Business AnalysisThis course is aimed for experienced practitioners who desire a clear understanding of Strategic Business Analysis, who would like to understand what comprises this work, and the objectives for performing it.

BA04 - Eliciting and Writing Effective RequirementsYou will revisit the foundational concepts of business analysis and discuss the importance of requirements to project success. A deep exploration of requirements and requirements categories is provided. You will learn how to perform a deep exploration of your stakeholders as a starting point to the requirements process. You will be presented with guidance and helpful instruction for planning and preparing for elicitation and documentation. A number of popular and common elicitation techniques are explored.

BA07 - Implementing an Agile ProjectThe course will explore how your projects can easily and successfully make the transition to an effective Agile environment.

BA10 - Understanding Root Cause AnalysisIn this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes.

Business WritingWriting is a key method of communication for most people, and it’s one that many people struggle with. This workshop will give participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace.

CompTIA Advanced Security Practitioner (CASP)In this course, students will examine advanced security concepts, principles, and implementations that pertain to enterprise level security.

Certified Ethical Hacker (CEH)In 18 comprehensive modules, the course covers 270 attack technologies, commonly used by hackers. Throughout the CEH course, you will be immersed in a hacker’s mindset, evaluating not just logical, but physical security.

Cisco Interconnecting Cisco® Networking Devices (ICND1)Students will learn how to install, operate, configure, and verify a basic IPv4 and IPv6 network, including configuring a LAN switch, configuring an IP router, connecting to a WAN, and identifying basic security threats.

Cisco Interconnecting Cisco® Networking Devices (ICND2)Students will learn to install, configure, operate, and troubleshoot a small enterprise network, focusing on redundant topologies, configuring EIGRP and multi-area OSPF, understanding Wide Area Network technologies, device management and Cisco licensing.

Communication StrategiesFor the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.

CompTIA A+If you are getting ready for a career as an entry-level information technology (IT) professional or computer service technician, the CompTIA® A+® course is the first step in your preparation. The course will build on your existing user-level knowledge and experience with personal computer (PC) software and hardware to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on PCs, digital devices, and operating systems. This course provides the background knowledge and skills you will require to be a successful A+ technician. It can also assist you if you are preparing to take the CompTIA A+ certification examinations, 2016 objectives (exam numbers 220-901 and 220-902), in order to become a CompTIA A+ Certified Professional.

CompTIA Linux+Students will acquire the skills needed to install and support one or more distributions of the Linux operating system and learn information and skills that will be helpful as you prepare for CompTIA® Linux+™ Powered by LPI exams.


Courses

CompTIA Network+The student will describe the major networking technologies, systems, skills, and tools in use in modern networks. Taking this course will help the student prepare for the N10-006 exam and certification.

CompTIA Security+The CompTIA Security+ course is designed to help you prepare for the SY0-501 exam. Students will implement and monitor security on networks, applications, and operating systems, and respond to security breaches. *The previous exam, SY0-401 will be retired on July 31, 2018.

Crystal Reports 2016 – Part 1In this course, you will connect to a database to extract data and present it as a report. You will: Identify the elements of the Crystal Reports interface. Create and modify a basic report. Use formulas to calculate and filter data. Build a parameterized report. Group report data. Enhance a report. Create a report using data from an Excel workbook. Distribute data.

Crystal Reports 2016 – Part 2In this course, you will create complex reports using tools in Crystal Reports 2016. You will: Create automatic and manual running totals. Work with cross-tab reports. Add subreports. Create drill-downs in a report. Use SQL statements in report processing. Create complex formulas. Add charts to reports. Enhance report functionality.

Excel 2016 – Part 1Upon successful completion of this course, you will be able to create and develop Excel worksheets and workbooks in order to work with and analyze the data that is critical to the success of your organization. You will: Get started with Microsoft Office Excel 2016. Perform calculations. Modify a worksheet. Format a worksheet. Print workbooks. Manage workbooks.

Excel 2016 – Part 2Upon successful completion of this course, you will be able to leverage the power of data analysis and presentation in order to make informed, intelligent organizational decisions. You will: Work with Functions Work with Lists Analyze Data Visualize Data with Charts. Create advanced formulas. Analyze Data with PivotTables and PivotCharts.

Excel 2016 – Part 3his course builds off of the foundational and intermediate knowledge presented in the Microsoft® Office Excel® 2016: Part 1 and Part 2 courses to help you get the most of your Excel experience. The ability to collaborate with colleagues, automate complex or repetitive tasks, and use conditional logic to construct and apply elaborate formulas and functions will put the full power of Excel right at your fingertips. The more you learn about how to get Excel to do the hard work for you, the more you’ll be able to focus on getting the answers you need from the vast amounts of data your organization generates.

HTML5: Content Authoring FundamentalsHTML5 is one of the most integral and evolving web technologies that enables a user to structure content and present it on the web. This course lays the foundation for mastering this popular web publishing technology.

HTML5: Content Authoring New & Advanced FeaturesThis course focuses on the new and advanced features of HTML5, covering how to create HTML5 and CSS3 markup that will work well on the widest possible variety of web browsers, mobile devices, and machine readers, such as search engine web crawlers.

ITIL FoundationsIf you are an IT professional looking to get into IT service management using ITIL best practices, the IT Infrastructure Library (ITIL®) Foundation Certification (2011 Lifecycle Edition) course is the first step in your preparation. The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.

Lean Six Sigma Green BeltThe accelerated Lean Six Sigma Green Belt program and methodology allows students to complete certification requirements faster than traditional Six Sigma and Lean training programs.

MTA 40034 - Software Development Fundamentals with HTML5Students will learn: Core Programming, Object-Oriented Programming, General Software Development, Web Applications, Databases, Manage the Application Life Cycle, Build the User Interface by Using HTML5, and Code by Using JavaScript.

MTA 40364 - Database Administration FundamentalsThis three-day MTA Training course helps you prepare for Microsoft Technology Associate Exam 98-364, and build an understanding of these topics: Core Database Concepts, Creating Database Objects, Manipulating Data, Data Storage, and Administering a Database.

MTA 40365 - Windows Server Administration FundamentalsThis three-day MTA Training course helps you prepare for Microsoft Exam 98-365, and build an understanding of these topics: Server Installation, Server Roles, Active Directory, Storage, Server Performance Management, and Server Maintenance.

Microsoft 10975 - Introduction to ProgrammingIn this 5-day course, students will learn the basics of computer programming through the use of Microsoft Visual Studio 2013 and either the Visual C# or Visual Basic programming languages.

Microsoft 20410 - Installing and Configuring Windows Server 2012Get hands-on instruction and practice installing and configuring Windows Server 2012, including Windows Server 2012 R2, in this five-day Microsoft Official Course. The course is part one of a series of three courses that provide the skills and knowledge necessary to implement a core Windows Server 2012 infrastructure in an existing enterprise environment.

Microsoft 20411 - Administering Windows Server 2012Get hands-on instruction and practice administering Windows Server 2012, including Windows Server 2012 R2, in this five-day Microsoft Official Course. Students will learn the administration tasks necessary to maintain a Windows Server 2012 infrastructure, such as user and group management, network access and data security.

Microsoft 20412 - Configuring Advanced Windows Server 2012 ServicesGet hands-on instruction and practice configuring advanced Windows Server 2012, including Windows Server 2012 R2, services in this five-day Microsoft Official Course. Students will learn advanced configuration and services tasks necessary to deploy, manage and maintain Windows Server 2012 infrastructure, such as identity management, rights management, Federated services, network load balancing, and failover clustering.

21

Courses

Microsoft 20461 - Querying Microsoft SQL Server®This 5-day instructor led course provides students with the technical skills required to write basic Transact-SQL queries for Microsoft SQL Server 2014. This course is the foundation for all SQL Server-related disciplines; namely, Database Administration, Database Development and Business Intelligence. This course helps people prepare for exam 70-461. IMPORTANT NOTE: This course is designed for customers who are interested in learning SQL Server 2012 OR SQL Server 2014; it covers the new features in SQL Server 2014, but also the important capabilities across the SQL Server data platform.

Microsoft 20462 - Administering Microsoft® SQL Server® DatabasesThis five-day instructor-led course provides students with the knowledge and skills to maintain a Microsoft SQL Server 2014 database. The course focuses on teaching individuals how to use SQL Server 2014 product features and tools related to maintaining a database. NOTE: This course is designed for customers who are interested in learning SQL Server 2012 or SQL Server 2014. It covers the new features in SQL Server 2014, but also the important capabilities across the SQL Server data platform.

Microsoft 20463 - Implementing a Data Warehouse with Microsoft® SQL Server®This course describes how to implement a data warehouse platform to support a BI solution. Students will learn how to create a data warehouse with Microsoft SQL Server 2014, implement ETL with SQL Server Integration Services, and validate and cleanse data with SQL Server Data Quality Services and SQL Server Master Data Services. IMPORTANT NOTE: This course is designed for customers who are interested in learning SQL Server 2012 OR SQL Server 2014; it covers the new features in SQL Server 2014, but also the important capabilities across the SQL Server data platform.

Microsoft 20480 - Programming in HTML5 with JavaScript and CSS3This course provides an introduction to HTML5, CSS3, and JavaScript. This course helps students gain basic HTML5/CSS3/JavaScript programming skills.

Microsoft 20483 - Programming in C#This training course teaches developers the programming skills that are required for developers to create Windows applications using the C# language.

Microsoft 20486 - Developing ASP.NET MVC 4 Web ApplicationsThe focus of this course will be on coding activities that enhance the performance and scalability of the Web site application. ASP.NET MVC will be introduced and compared with Web Forms so that students know when each should/could be used.

Microsoft 20487 - Developing Windows Azure and Web ServicesIn this course, students will learn how to design and develop services that access local and remote data from various data sources. Students will also learn how to develop and deploy services to hybrid environments, including on-premises servers and Windows Azure. This course helps people prepare for exam 70-487.

Microsoft 20488 - Developing Microsoft® SharePoint® 2013 Core SolutionsStudents will learn core skills that are common to almost all SharePoint development activities, including server-side and client-side object models, developing and deploying features, solutions, and apps, managing identity and permissions, and querying.

Microsoft 20489 - Developing Microsoft® SharePoint® 2013 Advanced SolutionsThis course provides SharePoint developers the information needed to implement SharePoint solutions using Enterprise Search, Managed Metadata Service (MMS), Business Connectivity Services (BCS), Enterprise Content Management (ECM), Web Content Management (WCM), Social Computing features and SharePoint Apps.

Negotiation SkillsAlthough people often think of boardrooms, suits, and million dollar deals when they hear the word “negotiation,” the truth is that we negotiate all the time. For example, have you ever - Decided where to eat with a group of friends? - Decided on chore assignments with your family? - Asked your boss for a raise? These are all situations that involve negotiating! This workshop will give participants an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.

OneNote 2013The student will learn how to use the key components of the Microsoft® Office OneNote® 2013 application on a desktop, laptop, or Microsoft® Windows® 8 tablet device, when working in or away from the primary office or study environment.

Organizational SkillsDeveloping good Organizational Skill is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of your participants professional and personal lives.

Outlook 2016 – Part 1In this course, you will use Outlook to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, create Tasks and Notes for yourself, and customize the Outlook interface to suit your working style.

Outlook 2016 – Part 2In this course, you will customize command sets, configure mail accounts, set global options, perform advanced searches, apply filters to intercept mail and control spam, create rules to automate many management tasks, work with calendars and contacts, manage tasks, protect data with archiving and data files, as well as share and delegate access to your workspaces. In short, you’ll work with a wide range of features and options and, in so doing, understand why Outlook is a leading personal management system.

PMP Preparation Course (PMP)Upon successful completion of this course, students will be able to do the following: Obtain an understanding of how project management effects business, create a charter, identify stakeholders, create a project management plan, create a schedule, create a budget, create a risk register, and create various management plans. They will be able to analyze project risks, address project related procurement, execute the plan, and monitor and control it as needed. They will know how to close the project, including project and contract closeout.

PowerPoint 2016 – Part 1Upon completing this course, you will be able to create and deliver engaging multimedia presentations that convey the key points of your message through the use of text, graphics, and animations. You will: Identify the basic features and functions of PowerPoint 2016. Develop a PowerPoint presentation. Perform advanced text editing operations. Add graphical elements to your presentation. Modify objects in your presentation. Add tables to your presentation. Add charts to your presentation. Prepare to deliver your presentation.

http://asp.net/

http://asp.net/


Courses

PowerPoint 2016 – Part 2Upon completing this course, you will be able to customize the PowerPoint 2016 application, and effectively create, collaborate on, secure, and distribute complex multimedia presentations for a variety of situations. You will: Modify the PowerPoint environment. Customize design templates. Add SmartArt and math equations to a presentation. Work with media and animations. Collaborate on a presentation. Customize a slide show. Secure and distribute a presentation.

Project 2016 – Part 1In this course, you will learn to create and engage in basic management of a project using Microsoft Project Professional 2016. You will: Identify project management concepts and navigate the Project 2016 environment. Create and define a new project plan. Create and organize tasks. Manage resources in a project plan. Finalize a project plan

Project 2016 – Part 2Upon successful completion of this course, you will be able to manage an existing Microsoft Project 2016 project plan. You will: Update a project plan to reflect progress as you execute the project. Monitor project progress in the project plan. Adjust the project plan to control constraints. Create project reports to share a project’s status. Customize project settings and share customizations with other projects.

Project Management EssentialsIn this course, students will identify and apply generally recognized practices in project management.

Project Management FundamentalsSuccessfully managing a project requires effective planning and adherence to the industry’s best practices in every step of the process. By understanding the fundamentals of project management, you will be better prepared to initiate a project in your organization and position it for success. In this course, you will identify effective project management practices and their related processes.

Relational Database Design - A Practical ApproachStudents will learn the general principles involved in designing a database that complies with the relational database model.

SQL Querying – FundamentalsIn this course, students will compose SQL queries to retrieve desired information from a database.

SQL Querying - Advanced QueryingIn this course, students will work with advanced queries to manipulate and index tables. Students will also create transactions so that you can choose to save or cancel data entry process.

Using Windows 10In this course, students will learn the features and functionality of the Windows 10 operating system for professional and personal use.

Word 2016 – Part 1In this course, you will learn fundamental Word 2016 skills. You will: Navigate and perform common tasks in Word, such as opening, viewing, editing, saving, and printing documents, and configuring the application. Format text and paragraphs. Perform repetitive operations efficiently using tools such as Find and Replace, Format Painter, and Styles. Enhance lists by sorting, renumbering, and customizing list styles. Create and format tables. Insert graphic objects into a document, including symbols, special characters, illustrations, pictures, and clip art. Format the overall appearance of a page through page borders and colors, watermarks, headers and footers, and page layout. Use Word features to help identify and correct problems with spelling, grammar, readability, and accessibility.

Word 2016 – Part 2In this course, you will learn to create and modify complex documents and use tools that allow you to customize those documents. You will: Organize content using tables and charts. Customize formats using styles and themes. Insert content using quick parts. Use templates to automate document formatting. Control the flow of a document. Simplify and manage long documents. Use mail merge to create letters, envelopes, and labels.

Word 2016 – Part 3Microsoft® Word 2016 enables you to do far more than simple word processing. Word includes advanced image manipulation tools, collaboration features, cross-referencing and linking tools, entry forms and data collection, security features, and tools to automate document production.

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Policies and Procedures

The New Horizons Career Education Programs and the policies and procedures documented in this catalog are approved by the Rhode Island Council on Postsecondary Education.

Consumer InformationThis catalog provides information on New Horizons’ Career Education Programs, policies, calendar, tuition and fees, administration, and faculty.

New Horizons reserves the right to make changes within the terms of this catalog which may affect any of the information published. New Horizons will publish all changes in a catalog addendum and/or subsequent new catalog.

New Horizons expects its students to read and understand the information published in this catalog and in any catalog addendum identified as belonging to this catalog. Failure to read and understand this catalog will not excuse any student from the application of any requirement or policy published herein. Furthermore, it is the responsibility of each student to remain apprised of the current graduation requirements of his/her program.

New Horizons affirms a policy of equal employment opportunity, equal education opportunity and nondiscrimination in the provision of educational services to the public. New Horizons administers all educational programs and related supporting services and benefits in a manner that does not discriminate because of a student’s race, color, creed or religion, sex or sexual orientation, national origin, age, physical or mental disadvantage, or other factors, which cannot be lawfully the basis for an employment decision. If a student believes he/she is being discriminated against, he/she should report the facts of the incident to the Instructor, the Career Consultant, or the General Manager in writing.

AdmissionA student may be admitted into a New Horizons Career Education Program upon satisfying all of the following requirements: 1. The student must be at least 18 years of age and must provide proof of

or complete an affidavit of a high school diploma or GED.2. The student must complete a New Horizons Student Application or

Individual Employment Plan.3. The student must have a consultation with a New Horizons Career

Consultant to evaluate skill and experience levels and identify education and career goals.

4. The student will be asked to take one of several practicing and/or entrance assessments.

5. The student must sign the Student Enrollment Agreement. One copy will be retained in the student’s file.

6. A payment method must be established and agreed upon by the student and New Horizons prior to registration.

Payment MethodsNew Horizons accepts payment from students via the following methods and sources:• Personal check• Cashier’s check or money order• MasterCard, Visa and American Express• Private loan• Local and state government agencies

Student LoansStudents enrolling into a Career Education Program may wish to secure a student loan. New Horizons recommends consulting your banking institution or financial advisor on the best loan options available to you.

Some common features of student loans include: • Inclusion of all educational expenses such as training costs, fees, books,

exams, computer hardware & software • Low interest rates • Deferment options • No prepayment penalties • Repayment options

For more information about funding sources please contact a Career Consultant.

ScholarshipsNew Horizons may from time to time offer certain scholarships to all students that qualify under the terms and conditions of the scholarship program offered at that time and within the parameters of the geography where the scholarship is offered.

Delinquent PaymentAny student who is delinquent in the payment of any sum owed to New Horizons may be suspended or terminated from the Career Education Program at New Horizons’ discretion. If a student is terminated from a program for failing to pay New Horizons any sum owed, the student will not be considered for readmission to the program until full payment of all such delinquent amounts or until an acceptable alternative payment arrangement is approved by New Horizons.

Prior Learning/Experience AssessmentNew Horizons does not accept transfer credits, but may recognize the student’s prior experience and/or certifications earned against the courses required for program completion. Upon acceptance, the New Horizons Career Consultant will request verification of the certifications or expertise achieved and/or provide the student with a skills-based assessment. Upon review of the certification documentation and/or skills assessment, the student will be eligible to receive credit for one or more of the courses needed for program completion. At such time, the student may elect to either substitute eligible courses for the program with no change to the program tuition, or the student will receive a discount against the tuition for the program on a pro-rata amount based on the total course hours credited versus the total course hours of the program.

Entrance ExamTo assist with student selection and placement, New Horizons utilizes an academic version of one of the most widely used and respected cognitive tests in the world – the Wonderlic SLE (Scholastic Level Exam). By measuring an individual’s ability to learn, adapt, solve problems, and understand instructions, New Horizons is able to select students and place them in compatible training programs.

The entrance exam used by New Horizons utilizes the Department of Labor’s O*NET database as a framework for determining occupational minimum scores. A list of minimum program entrance exam scores is provided below.

Program Associated Suggested O*NET Code(s) SLE Score

Computer Support Specialist 15-1151/15-1152 17Network System Administrator 15-1142 19Security Associate 15-1152 17Security Professional 15-1122 19Database Analyst 15-1141 18Database Administrator 15-1141/15-1199.07 19Computer Programmer 15-1131 18Application Developer 15-1132/15-1199.03 20Web Developer 15-1134/15-1199.03 20Project Supervisor 43-1011/11-3011 17IT Project Manager 15-1199.09/19-4099.01 19Business Management Analyst 13-1111/15-1121 20Administrative Assistant 43-6014/43-4171/ 15 43-9061/43-9011Office Supervisor 43-6011/43-1011/ 16 11-3011



New Horizons Cancellation and Refund Policy

Per the state of Rhode Island, standard 10.2:

A full refund will be made to any student who cancels his/her Enrollment Agreement within 72 hours (until midnight of the third day excluding Saturdays, Sundays and legal holidays) after the Enrollment Agreement is signed. A full refund will also be made to any student who cancels enrollment within the student’s first three scheduled class days, except that the school may retain not more than $100 in any administrative fees charged, as well as items of extra expense that are necessary tor the portion of the program attended and stated separately on the Enrollment Agreement. If a student cancels a program after the third scheduled day, or withdraws or is discontinued therefrom at any time prior to program completion, the amount of tuition refunded to a student will approximate the pro-rata amount of unused tuition. Unused tuition will be based on scheduled course time of program attendance through the effective date of termination compared to the total scheduled course time for the entire program. Leaves of absence, suspensions and school holidays will not be counted as part of the scheduled program attendance.

The effective date of termination for refund purposes will be the earliest of the following:

1. The last day of attendance, if the student is terminated by the school;

2. The date of receipt of written notice from the student; or

3. Ten school days following the last date of attendance.

Refunds for items of extra expense to the student, such as courseware, lab technology fees, tools, or other supplies are to be handled separately from refund of tuition and other academic fees. The student will not be required to purchase courseware, lab technology, tools, or other instructional supplies until such time as these materials are required. Once these materials are purchased, no refund will be made. For full refunds. the school can withhold costs for these types of items from the refund as long as they were necessary for the portion of the program attended and separately stated in the Enrollment Agreement. Any such items not required for the portion of the program attended must be included in the refund.

All refunds shall be returned within 30 days after they are verified.

Registration To register for a New Horizons course, you must contact Student Affairs (see Staff Section of catalog for contact information). Early registration is strongly recommended.

Initial Enrollment: Student Affairs will enroll the student in the courses as outlined in the initial Student Enrollment Agreement and provide a copy of the schedule to the student.

Requests for Class Changes: All requests for a course change must be made in writing to Student Affairs at least one week prior to the start of the course. Student Affairs will process the change and provide a student with a copy of the updated schedule.

Retake Requests: Students who complete a course are eligible to retake that course at no charge within six months of the original course date. A student who wishes to retake a course should submit the request to Student Affairs, which will process the enrollment and provide the student with a copy of the updated schedule. Seating for retakes is based on availability. Please note, students will be required to bring the original courseware/materials that were issued in the initial completed course as no new materials will be issued for the retake. In specific situations where the courseware or materials have been changed or updated, the student will be required to purchase new courseware or materials to attend the retake.

Cohort Enrollments: Many Career Education Programs offered at New Horizons are delivered in a pre-packaged cohort. In such instances, all of the courses within the program have specific start and end dates

and all of the students within the cohort are enrolled into all program courses upon completion of their Student Enrollment Agreement. Once enrolled into a program that is delivered in a cohort format, the student will have their entire schedule for program completion. The student will still be able to schedule Class Changes and Retakes, but in such cases they will likely be removed from their existing cohort and moved into a separate schedule of courses to complete their program. Please contact Student Affairs with any questions about modifications to any program that will be delivered in a cohort format.

AttendanceGood attendance and academic performance are crucial for a successful learning experience. As each course includes material, labs, and other exercises that build upon each other throughout the duration of the course and program, it is important that students attend all courses and lab sessions for which they are enrolled. Students are required to complete at least 75% of the course hours for the course to be considered successfully completed.

The grade of Incomplete (I) will be given to all students that do not complete at least 75% of the course hours. The student is responsible for making up any missed time and work required to remove the Incomplete. The student has the responsibility to take the initiative in completing the work, and is expected to make up the Incomplete within 30 days of the course end. If the student does not make up the Incomplete during the 30 day time frame, a grade may be given by a faculty member without further consultation with the student. If after the end of the 30 days of course end date, the Incomplete remains on the record, it will be designated as Fail (F) in the student’s grade record (see Grading System on page 22)

First Day of Class/Module: Students must check in with the Center Coordinator upon arrival (at least 20 minutes prior to the start of course). Students must also sign the class roster. Please note that if you arrive more than 30 minutes late to course, your seat may be given to a student on the wait list and/or your instructor may not grant you access to the class.

Subsequent Days of Class/Module: Students will be required to sign the course roster for each day of course so attendance can be monitored. Students who fail to sign the roster will not receive credit for that day’s attendance. Instructors and/or Student Affairs will monitor and verify students’ days of attendance. Students who are 30 minutes late to course may be removed at the sole discretion of the instructor.

On Campus Attendance: In order to ensure the quality of the training environment, New Horizons prefers (and sometimes requires) that all students attend their training courses at one of our training facilities. Students can attend remotely under certain conditions AND when the funding agency counselor is aware that the student is attending training remotely throughout the duration of the program. Agencies administering grants and scholarships may or may not allow remote attendance so it is important that students check with their program administrators for clarification. This is the responsibility of the student.

Absences: Students must arrive to course on time in consideration of instructors and classmates. Students who anticipate being late or absent from a course must call and notify Student Affairs by providing their name, course and expected arrival time (or reason for absence, if absent).

Ten Tips to Improve Your Connected Classroom Learning Experience:http://nhlearningsolutions.com/Blog/TabId/145/ArtMID/16483/ArticleID/1533/10-Tips-to-Improve-Your-Online-Learning-Experience.aspx

Attendance Verification FormsAll students requiring a signature for verification of course attendance can have their forms signed by Student Affairs, the local Center Coordinator, the Career Consultants or by their Instructor teaching the course representing the dates on the forms. Please fill in the student portion of the form prior to requesting it to be signed.

http://nhlearningsolutions.com/Blog/TabId/145/ArtMID/16483/

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If you have any questions or if you need attendance forms, contact your funding agency. It is the student’s responsibility to get their attendance forms to the appropriate agency.

CoursewareNew Horizons includes courseware with each course. Courseware is required for each student to attend the course. Most courseware for the program courses is authored by our various vendor partners such as Microsoft, CompTIA, Cisco, and Project Management Institute and is updated as revisions or newer versions are released. New Horizons has received considerable feedback from students indicating a preference for digital courseware. As such, this courseware will be provided where possible. The student will receive each piece of courseware either via email or from the course instructor as each new course begins. Lost or stolen courseware cannot be replaced without cost.

Course Prerequisites, Schedules, and OutlinesAll New Horizons Part 2 and Part 3 courses, as well as many of our technical courses, build upon skills developed in the Level 1 and foundational courses. It is important that students are proficient with the skills presented in these foundational courses.

New Horizons utilizes an extensive Connected Classroom schedule to insure that students can find the latest information on courses along with their respective outlines, locations, and schedule dates. Students can access this site by following these steps:

Enter NHLS.COM in your internet browser and in the SEARCH TRAINING box type in the name of the course you wish to take. Lengthen the detail for quicker results or shorten if you need broader searches. (For example, SEARCH EXCEL 2013 Part 2 and only those courses appear. Or, if you type EXCEL you will get 2007, 2010, 2013 and all parts and more.) Select the blue GO button.

You may have to use the slide bars on the bottom or side of your monitor to see the results.

New Horizons offers several learning resources as supplements to our instructor-led training. These can include — but are not limited to — TestOut, Transcender, and Virtual Labs (vLabs). The hours for which a student utilizes these tools are not included in hours associated with a program and are used at the sole discretion of the course instructor(s). As such, time spent by students utilizing these resources will not count toward program hours unless hours for use of these resources is specifically required as part of the course curriculum.

Grading SystemStudents will receive grades for all courses attended based on the following system:

‘P’ – Pass. Student has completed at least 75% of the required course hours, lab work and curriculum and has maintained a satisfactory level of participation in the course based on instructor evaluation.

‘I’ – Incomplete. Student has not completed at least 75% of the required course hours, lab work, and curriculum and/or has not maintained a satisfactory level of participation in the course based on instructor evaluation. The student has 30 days from course end to meet the minimum requirements.

‘F’ – Failure. Student has failed to complete the 75% minimum course hours, lab work and curriculum and has not made up the requirements within the 30 day time period.

It is the expectation as part of each Career Education Program that students will pursue one or more internationally recognized professional certifications. As such, the New Horizons’ programs are designed for students to pursue these certifications versus a letter grade from our institution.

Satisfactory ProgressSatisfactory Progress will be evaluated for each student at the conclusion of each course within his/her Career Education Program. Students with

no more than 1 Incomplete (“I’s”) and/or Failure (“F’s”) as part of their academic record will be considered to be in good standing.

Academic ProbationWhen a student has 2 or more Incomplete (“I”) and/or Failure (“F”) grades as part of their academic record, the student is automatically placed on academic probation pending the conclusion of their next scheduled course within the program. If the student successfully achieves a Pass (“P”) grade for the next scheduled course and is able to remove one or more of the “I “ or “F” grades from his/her academic record during this period, then the student will be removed from academic probation. The students who are placed on academic probation are required to develop a Satisfactory Progress Plan with Student Affairs which will be agreed upon by both parties and be placed in the student file. Students will have the opportunity to repeat and complete a course after receiving an “F,” but will be required to pay for the tuition and materials costs associated with retaking the course. If the student fails to create a Satisfactory Progress Plan and/or is unable to successfully pass the current course or remove “I” or “F” grades while on academic probation, New Horizons has the option to terminate the student’s enrollment.

Appeal ProcessA student who wished to appeal his/her probation status or termination of enrollment must submit a written request to the Director of Student Affairs (see Staff Section of this catalog) within ten (10) days of the non-satisfactory progress status determination and must describe any circumstances that the student believes deserve special consideration. New Horizons will evaluate the appeal within ten (10) business days and notify the student in writing of the decision. All decisions are final. Any student who prevails upon the appeal process will be returned to good standing.

Progress ReportNew Horizons will make Progress Reports available to students and/or their funding sponsors upon request. Students are able to review their academic record at any time through the New Horizons’ Learning Management System.

Temporary LeaveStudents may voluntarily, or involuntarily based on Satisfactory Progress, be placed on Temporary Leave. Students on Temporary leave will have their Career Education Program put on hold for up to nine months based on the sole discretion of the Director of Student Affairs. Should a student not resume their Career Education Program within the agreed upon duration, the student’s enrollment will be terminated.

GraduationStudents will be considered graduated and completed with their Career Education Program following the completion of all courses outlined in their Student Enrollment Agreement.

Transcripts and Release of Student RecordsNew Horizons retains permanent academic records as required by state and federal law, partnering organizations and company necessity.

Students who request a copy of their transcript in person must present photo identification to Student Affairs prior to receiving the individual transcript. Students who wish to receive a transcript through mail will need to submit a letter requesting the transcript, including their name, address, and phone number accompanied by a signature.

Organizations, learning institutions, and third party requests must include a letter of request on official letterhead including the student’s name, address and student’s signature giving permission to release the transcript to the requestor. The requestor must also include his/her name, title, address and phone number in the request. For organizational customers, individual student information may be made available for review by an authorized member of the organization.

Student information may be made available for review by request of an authorized representative of a local, state, or federal agency or institution

http://nhls.com/



that funds the student in question. Student information will be reported to local, state, or federal agencies or institutions as required by law.

Information that may be excluded from student/customer review includes notes and/or information documented for the sole purpose of Student Affairs’ internal use only.

Rules of ConductIt is the intention of New Horizons to provide the most effective learning environment for our students. Therefore, it is imperative that our staff maintains and enforces guidelines that will ensure the best possible educational atmosphere for all students.

The following are general examples of behaviors and actions that may lead to a student’s suspension and/or dismissal:1. Inappropriate and/or violent conduct displayed by the student. 2. Inappropriate hygiene, attire and/or indecent exposure. The student dress code at New Horizons is “business casual.” 3. Disrespect for New Horizons’ property and equipment (including downloading inappropriate content). Students may not connect personal property to New Horizons’ hardware or equipment.4. Software piracy or violating copyright rules and regulations.5. Recurring attendance or tardiness problems. 6. Drugs, alcohol, dishonesty, weapons and safety.7. Breeching New Horizons’ computer network security.8. Disrupting the work or concentration of others.

Re-Admittance into a ProgramIf a student is dismissed from a program for any reason, the following procedure should be followed in order to re-enter the program:1. The student submits a letter to his/her Career Consultant requesting re-admittance to the program.2. After reviewing the letter, the Career Consultant meets with the student to discuss the reason(s) he/she was removed from or stopped attending the program and how similar issues can be prevented should re-admission be granted.3. The Career Consultant will discuss the student’s request with the General Manager or Director of Admissions for a final decision to be made.

Grievance and Appeals ProcedureIn the event that a student experiences a problem with a particular course or instructor, he/she should first discuss the matter with the Instructor. If a resolution cannot be reached, he/she should then contact Student Affairs. In the event that the student experiences a problem with a policy, procedure, or practice of New Horizons he/she should first contact Student Affairs.

If a satisfactory agreement cannot be reached through Student Affairs, the student should then contact the General Manager or Director of Admissions. It is the policy of New Horizons to resolve student concerns in a swift and equitable manner.

If the General Manager or Director of Admissions upholds the initial decision, the student may appeal the decision in writing to New Horizons within 30 days of the ruling. New Horizons’ Chief School Administrator will review the appeal and notify the student of his/her decision in writing. Appeals should be mailed to the General Manager or Director of Admissions at one of the location below:

Rhode Island location: 24 Albion Road Lincoln, RI 02865 401.654.5252

Complaints can be filed with the State of Rhode Island: Rhode Island Office of the Postsecondary Commissioner 560 Jefferson Boulevard, Suite 100 Warwick, RI 02886-1304 401.736.1118

Cell Phones and Other Electronic EquipmentCell phones must be set on vibrate during every class. EMERGENCY phone calls can be taken during class but outside of the classroom. Students with excessive cell phone or electronic equipment usage resulting in missing information and/or disrupting other students in the class will be asked to leave their device in their vehicle or turn it off completely. Recording devices are strictly prohibited in class.

Description of Facilities

Our InstructorsNew Horizons employs the most experienced and qualified instructors in the industry to provide our students with the best possible training. According to over 1.4 million student evaluations, New Horizons consistently outperforms benchmark peer IT training companies in instructor performance, courseware quality and facility satisfaction.

Our Classroom ResourcesStudents benefit from up-to-date classroom environments, fully furnished with desks and padded chairs along with the latest in computer and video technology. Each student will provided with his/her own computer with dual monitors and unique login to the New Horizons’ student network and the Connected Classroom platform. All classrooms have climate controls to provide a comfortable learning environment. All facilities have easily accessible restrooms and break rooms for student use. The class size typically ranges from 14 to 20 students.

Special NeedsNew Horizons welcomes applications with special needs. These applicants must meet the same admission criteria as any other student. If a student has any special educational needs, New Horizons will assess these circumstances during the enrollment stage and make reasonable accommodations.

Exam Preparation ToolsExam preparation tools are available to assist students with preparation for certification exams. Accessed via the Internet, they provide simulated environments that can effectively assess test readiness. Practice exams are available for individual purchase or may be included with a Career Education Program. Payment must be made in full, unless prior arrangements have been made, before practice exams will be released to students. Some programs may also include additional study guides to assist students with exam preparation.

Exams and VouchersTo become a certified professional you must pass the vendor-approved assessment(s). New Horizons offers certification exam vouchers for individual purchase or as part of a Career Education Program which allows students to schedule an exam through a particular testing vendor. Payment must be made in full, unless prior arrangements have been made, before vouchers will be issued to students. Please note that not all programs include exam fees. Further clarification can be located on the program description page.

To order or schedule an exam, students must:1. E-mail Student Affairs at least five days prior to the desired exam date

and indicate which exam(s) they will be taking.* 2. Student Affairs will request the voucher number and send the student

an e-mail response indicating the testing vendor’s name, phone number, and the voucher number.

3. Contact the testing vendor directly (see below for phone number/website). The first time a student schedules an exam with that vendor he/she will be asked to provide some general information (name as student would like it to appear on the certificate, social security number, address, phone number, e-mail address, etc.). Student will then be assigned a testing ID number by the vendor. Subsequent calls will require the student to confirm ID/information. (Please note that if student tests with multiple vendors he/she will have multiple ID numbers. ID numbers should be kept in a safe place.)

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4. Student will provide the testing vendor representative the exam name/number and the preferred testing date/time/location. The representative will verify that the date/time/location is available or provide alternatives. Student must then provide the voucher number or the vendor will ask to bill student’s credit card.

5. The vendor representative will confirm the reservation and provide a confirmation number. Student will likely receive an e-mail confirmation as well. Confirmation should be kept on file and brought to the appointment.

* If student is taking the Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) exams, student should wait to schedule the exam until he/she receives the application approval letter from the Project Management Institute.

IT Testing Vendor Contact InformationNew Horizons administers many vendor approved certification exams at our locations. To schedule an IT or Project Management exam, please contact one of the vendors below:• Prometric: 1-800-755-3926 or www.prometric.com• VUE: 1-877-551-7587 or www.vue.com

New Horizons offers a complimentary test retake for select certifications. In order to qualify, please speak with your Career Consultant prior to sitting your exam. Complimentary test retakes excludes PMP, CAPM, CISSP, Lean Six Sigma, ITIL, and EC Council certifications.

Post-Exam ProceduresAfter completing a certification exam, a student must do the following: 1. Keep the original copy of the exam results for our records. This is

very important! (If there is ever a question about whether a student took the exam or what their score was New Horizons must be able to provide this document.)

2. Provide a copy of exam results to Career Services.3. Update resume to include his/her new certification and email resume

to Career Services.4. Upon passing final exam, schedule a one-on-one consultation with

Career Services to discuss career goals and job placement assistance.

Important Points About Certification Exams1. Prior to sitting for an exam, students should utilize all resources made

available throughout the program such as courseware, recorded course sessions, exam preparation tools, and self-paced labs. Many students also find it helpful to form study groups with their peers.

2. Exam preparation tools — whether used independently by the student or during course — DO NOT guarantee a passing score for any exams.

3. Students whose programs include the exam as a component of the course must take the exam when scheduled during the course in order to be eligible for a retake.

4. Please keep in mind that each testing vendor has specific policies and procedures in place regarding identification, cancellations and reschedules. New Horizons has no control over these policies and procedures, but is required to enforce them. If students have any questions regarding testing policies and/or procedures, they should contact the testing vendor directly.

5. New Horizons DOES NOT grant certification. Certification is only earned by passing vendor approved exams. Students who pass certification exams will receive their certificates directly from the vendors.

Placement Assistance and InternshipsBuilding a career takes careful planning, long-range vision, and the flexibility to adapt your strategy to the changing market conditions. New Horizons Career Services will help you define your goals and develop a strategy that works for you. Career Services are available to students who complete a Career Education Program and achieve the related certification exams.

Career services are offered to aid students in securing jobs and internships to advance their careers. Career Services will:1. Meet with students to discuss career goals and determine the students’

job qualifications;

2. Coach students on how to write a professional resume to outline their skills and any relevant experience;

3. Coach students on applying successful techniques when preparing for and during interviews;

4. Provide suggestions to students regarding conducting successful job searches; and

5. Submit students’ resumes in response to public and private job listings, to staffing agencies, and actively work to establish partnering relationships with companies.

Students shall be eligible for Career Services if they meet the following conditions:1. Have a program start date that has been active for less than two years;2. Have paid in full all amounts due to New Horizons;3. Have personal and work histories that would not cause an employer to

deem them unsuitable for employment;4. Have attended the Resume Writing and Interviewing Preparation

workshops;5. Have submitted professional resumes, including all achieved

credentials, to Career Services; and6. Conduct their own job searches in conjunction with the efforts of

Career Services.

New Horizons does not guarantee placement. Therefore, it is recommended that students do not rely solely on New Horizons, but rather partner with New Horizons as they actively search for employment. It is recommended that students who are unable to secure a paid position consider internship opportunities to gain hands-on experience that will make them better candidates for paid positions.

Internships (as applicable) generally range from 80-160 work hours, which shall be determined by the partnering company. Internships are unpaid unless otherwise stated by the partnering company. Job and internship placement are based on availability of positions as well as the students’ qualifications.

Career Services will work diligently with students to provide job and internship opportunities that align with the students’ training. Once a student accepts a position for a job or internship, New Horizons will not be responsible for providing additional career services to the student. New Horizons reserves the right to discontinue career services to students who choose not to pursue or accept the viable opportunities/positions that are presented to them. Therefore, students who wish to continue receiving career services should contact Career Services on a bi-weekly basis to confirm their current status and their desire to continue with support.

Whether a student applies for a paid position or an internship, the student should expect to attend an interview with the hiring company and/or staffing agency. With an appointment, Career Services will help coach students for these interviews. However, New Horizons has no control over the interview process of these companies and cannot be held responsible for the outcome.

Students who accept a position or an internship obtained through New Horizons are required to complete a brief employment verification form. This form allows us to confirm your placement status and complete your student records. Students shall not be entitled to a refund of any tuition fees paid to New Horizons in the event that they do not meet the minimum requirements (as listed above) necessary to begin Career Services within two years of their program start date, if they fail to pursue or accept viable job/internship opportunities, or if they do not complete the job/internship for reasons outside of New Horizons’ control. New Horizons does not guarantee placement in a job/internship for any students. As such, students shall not be entitled to a refund of any fees paid to New Horizons in the event that they are not placed into a job/internship within two years of their program start date.

http://www.prometric.com/

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Staff

Holidays

There are several holidays throughout the year that New Horizons observes and for which the centers will be closed. Please review the holiday schedule below and double check your course schedule for any potential attendance issues. If you have any questions about the holiday schedule, contact the Student Services Department.

2019New Year’s Day Tuesday, 1/1Memorial Day Monday, 5/27Independence Day Thursday, 7/4Labor Day Monday, 9/2Thanksgiving Day Thursday, 11/28Day After Thanksgiving Friday, 11/29Christmas Day Wednesday, 12/25Day After Christmas Thursday, 12/26New Year’s Eve Tuesday, 12/31

New Horizons Staff

Mark McManus Jr., President/Chief Executive Officer

John Morgan, Vice President Finance

Chris Clifford, Director of Admissions/School Director

Kayla Krahn, Licensing and Compliance Specialist

Jacques Dextradeur, Career Consultant [email protected] 401.633.3212

Student Affairs

Stephanie Maynes, Senior Student Services Specialist [email protected] 781.487.3212

Meghan Chipman, Student Services Specialist [email protected] 616.574.7521

Job Search Websites

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indeed.com

jobs.com

salesjobs.con

usajobs.gov

craigslist.com

simplyhired.com

areatemps.com

careermatrix.com

beyond.com

job.com

mailto:[email protected]



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