Workforce Continuing Education

Operations an CE AccountabilityProfessional Development

Educational accountability targets either the processes or results of education.

◦ Desired goals are identified ◦ Measures are identified for determining whether

the goals are met ◦ Criteria are defined to determine when measures

demonstrate that goals have or have not been met

CE Accountability

Types of Accountability

◦ System – educational system responsibilities for student results Example:

Goal - increases in performance in state tests (i.e. BLET) for groups of students

Measurement – administration of BLET test Criteria – benchmark of pass performance (i.e. 75%) Rewards/sanctions – ability to maintain program, attract

students

CE Accountability

Types of Accountability◦ Process – compliance with laws and regulations

Example: Goal – applied CE fee waiver rules appropriately Measurement – completion of internal audit (checklist)

that identifies the requirements Criteria – number of elements within internal audit

checked Rewards/sanctions – audit exceptions, financial penalties

CE Accountability

Types of Accountability

◦ Individual – student, faculty and staff responsibility for student achievement Example

Goal – student must pass a credential test to successfully exit course

Measurement – credential test covering relevant topics Criteria – required passing score on test Rewards/sanctions – access to credential

CE Accountability

Where is Continuing Education today?

1D SBCC 300.96 (c) – Continuing Education Program Management

Each college's local board of trustees must adopt a policy which requires the development and implementation of an internal audit plan.

Each college is required to publish, maintain and utilize an internal audit plan.

The college presidents shall periodically report to the board of trustees on the findings of the internal audit.

The internal plan must be submitted to the Department for compliance review.

CE Accountability

Where is Continuing Education today?

CC00 – 147 Revisions to Accountability and Credibility Plan for Continuing Education

◦ Class Visitations◦ Student Membership Verification◦ Instructor Verification◦ College Approval for Conducting a CE Class◦ College Responsibility for Accuracy in Reporting Practices in CE

Programs

CE Accountability

Where is Continuing Education today?

1D SBCC 300.96 (c) AND CC00 – 147 are at best PROCESS measures.

The current SBCCC Internal Audit Plan for CE is a Plan Compliance Review Checklist

Why is this important?

CE Accountability

Rigor, Relevance and Results

Industry CredentialsState CredentialsCE to CU credit optionsEducation to Employment measuresData driven decisions

CE Accountability

CE AccountabilityIACET 2007 Standards for Continuing Education and

Training

Internal Controls

1. Continuing Education and Training Organization 6. Planning and Instructional

Personnel

2. Responsibility and Control 7. Content and Instructional Methods

3. The Learning Environment and Support Systems 8. Assessment of Learning

Outcomes 4. Learning Event Planning 9. System for Awarding CEUs and Maintaining

Learner Records

5. Learning Outcomes 10. Program Evaluation

Data Decisions Accountability/Credibility Funding Special Initiatives

◦ NC Back to Work Resource Utilization

Analyze• Data• Research

Design• Reports• Tools

Development• Processes

Implementation• Outcomes• Measurements

Data in Continuing Education

So much data – where to start?◦ Internal

Colleague Data Warehouse

◦ External Commerce Department of Labor

Analyze - Data

Management Reports

XCES – Estimated FTEMembership

XCLS – Status (Cancel)

Colleague Plus

Analyze – Program Mix

Public Safety & Health – 48%

Public Safety & Health – 54%

Analyze – Program Mix + BSP

BSP/Health/Public Safety – 67%

BSP/Health/Public Safety – 78%

Analyze – Program DetailsCOLLEAGUE

Analysis of internal patterns:

• Course Titles• Frequency• FTE• Membership• Hours

Analyze – Program DetailsHuman Resources Development

Colleges 2010 FTE

2011 FTE

2012 FTE

Change in FTE

(2011 to 2012) Spring

2012 Summer

2012 Fall

2012 Alamance CC 31 29 29 0 9 7 13 Asheville-Buncombe TCC 89 71 76 5 29 17 30 Beaufort County CC 6 11 11 0 4 4 2 Bladen CC 18 35 37 2 16 9 13 Blue Ridge CC 60 55 61 6 25 13 23 Brunswick CC 46 37 33 -4 8 6 19 Caldwell CC and TI 30 42 83 41 16 27 40 Cape Fear CC 137 101 92 -9 22 30 40 Carteret CC 13 14 17 2 6 5 6 Catawba Valley CC 59 48 63 15 18 14 31 Central Carolina CC 50 49 62 13 21 16 25 Central Piedmont CC 34 59 38 -21 17 10 11 Cleveland CC 20 21 25 4 7 9 9 Coastal Carolina CC 37 37 38 1 19 7 12 College of the Albemarle 4 3 2 -1 1 0 1 Craven CC 72 64 60 -4 24 13 22 Davidson County CC 57 42 35 -7 10 9 16 Durham TCC 115 102 75 -27 31 19 25 Edgecombe CC 43 56 39 -17 13 9 17 Fayetteville TCC 59 47 73 26 23 14 36 Forsyth TCC 110 150 161 11 58 43 59 Gaston College 112 129 128 0 48 33 47 Guilford TCC 37 81 98 17 30 29 39 Halifax CC 54 45 59 13 19 15 24 Haywood CC 22 23 23 0 8 6 9 Isothermal CC 14 14 13 -1 6 3 3 James Sprunt CC 41 37 23 -13 9 7 7 Johnston CC 29 39 36 -3 15 8 12 Lenoir CC 112 178 177 0 63 37 77 Martin CC 16 14 13 -1 5 5 4 Mayland CC 31 20 55 35 19 15 20 McDowell TCC 33 29 32 3 10 9 13 Mitchell CC 59 40 51 11 16 11 24 Montgomery CC 20 26 33 7 16 6 10 Nash CC 51 42 33 -8 10 6 17 Pamlico CC 11 14 23 9 9 5 9 Piedmont CC 99 84 91 7 38 16 37 Pitt CC 37 57 53 -4 19 19 15 Randolph CC 64 51 44 -7 17 8 18 Richmond CC 31 37 39 2 12 13 14 Roanoke Chowan CC 8 16 17 1 7 3 7 Robeson CC 110 93 104 10 43 24 36 Rockingham CC 58 48 56 8 17 15 24 Rowan-Cabarrus CC 109 101 62 -39 24 13 24 Sampson CC 121 105 91 -14 15 34 42 Sandhills CC 22 30 51 21 16 9 26 Southeastern CC 150 128 128 -1 51 30 47 South Piedmont CC 143 144 134 -10 54 32 48 Southwestern CC 54 45 47 2 17 8 23 Stanly CC 19 23 24 1 10 5 9 Surry CC 67 69 64 -5 31 14 19 Tri-County CC 3 1 3 2 2 0 1 Vance-Granville CC 69 48 91 42 33 21 37 Wake TCC 247 250 273 22 100 65 108 Wayne CC 241 224 201 -24 88 51 62 Western Piedmont CC 68 64 51 -13 22 13 16 Wilkes CC 32 26 32 6 7 12 13 Wilson CC 12 7 12 5 4 3 6

Statewide Totals: 3,496 3,454 3,572 118 1,288 889 1,395

Analysis of trends across colleges based on pertinent variables:

• Size of institution• Geography• Industry concentrations• Commuting patterns

DATA WAREHOUSE

Analyze – Cancellations

Analysis of cancellation trends:

• Titles• Hours• Program Area

COLLEAGUE

Analyze - Trends

66,941

61,715

63,141

STUDENTS

6,419

5,577

5,196

CLASSES

2010 2011 2012

2207.26

1991.46

2117.18

FTE

Analyze – Tiered Funding

Analysis of Tier 2 eligible courses:• Titles• Hours• Frequency• Estimated FTE

TIER 2 PREFIX – ELIGIBLE FOR T2 FUNDING

Analyze – Tiered Funding

Analysis of Tier 2 eligible courses that do not meet Tier 2 criteria:• Titles• Hours• Frequency• Estimated FTE

TIER 2 PREFIX – NOT ELIGIBLE FOR T2 FUNDING

Labor Market◦ Unemployment◦ Employers -

Existing industries Growing industries New industries Exiting industries

◦ Commuting patterns

Research

Research Labor Market

◦ Employers Who is where State level changes

impacting employers and industry

Opportunities for support/partnerships

Research Peer Colleges

◦ New Programs◦ Innovative Delivery◦ Best Practices◦ Partnerships

Research Competitors

◦ Other Colleges◦ Private Educational Organizations◦ Training Vendors◦ Industry/Agency Originated

Training

Competitive Innovation MOOC mOOC SPOC Badges

Design & Development Industry Standards & Expectations Partnerships

◦ Employers◦ JobLink Career Centers◦ Division of Workforce Solutions◦ Chamber◦ Workforce Boards◦ Peer colleges

Internal Collaborations◦ Academic levels◦ Student Support

Implementation Implementation

◦ Training Program◦ Outcome Assessments◦ Quality review◦ Program review

Professional Development Continuing Education Professional

Development Opportunities◦ Senior CE Administrator Mentorship Program◦ Senior CE Administrator Monthly Update◦ CE Accountability/Credibility Forum◦ CE – CIS Roundtable

Final Questions Remaining questions?