1.Work Ethos, Purpose, and Productivity in the Enterprise RAWN SHAH Blogs.Forbes.com/rawnshah Enterprise 2.0 SUMMIT 2013 http://linkedin.com/in/rawnshahParis, March 20 21, 2013 http://twitter.com/rawn @rawn www.e20summit.com 2013 Rawn Shah. All Rights

2. What ever happened to having a strong Work Ethos 2013 Rawn Shah. All Rights 3. We readily accept the need forLearning, Skills & Expertise 2013 Rawn Shah. All Rights 4. We are confidently defining theways to Trust and Collaborate 2013 Rawn Shah. All Rights 5. Scott Keller,Daniel Pink Colin Price IntelligenceDo clearly understand objectives and have the knowledge EXPERTISE get it done? Mastery Quotient (IQ)and expertise toEmotionalDo you have the trust to be able to do the work Quotient (EQ) COLLABORATION by yourself or with others? AutonomyMeaningAre you doing something that you personallyQuotient (MQ) PURPOSE consider important? PurposeSusie Cranston, Scott Keller, Increasing the Meaning Quotient, McKinsey Quarterly, Jan 2013https://www.mckinseyquarterly.com/Organization/Change_Management/Increasing_the_meaning_quotient_of_work_3055Scott Keller, Colin Price, Beyond Performance: How Great Companies Build Ultimate Competitive Advantage, Wiley 2011, http://amzn.to/YJNEs0Daniel Pink, Drive: The Surprising Truth About What Motivates Us, Riverhead Books 2011, http://amzn.to/Vzq1Vu 2013 Rawn Shah. All Rights 6. Who else is thinking about this topic?John Hagel &John Seeley-BrownManagement Innovation eXchangeCo-chairmen,Deloitte Centerfor the EdgeService-Dominant Logic 2013 Rawn Shah. All Rights 7. What if WIIFM is the wrong question? PURPOSE 2013 Rawn Shah. All Rights 2013 Rawn Shah. All Rights 8. How can we get beyond a 1-Dimensional view of Purpose?Who How toLeaningSupport theFrameworksUnits /How we definesIdentify how how topersonDomainsmanage it do this withExpertiseInstitutions + Certifications FormalProcessWork Team, Skills(Strongindustry + ,Training. Flows, Job-assignments. ProjectsDatabases,investment)thoughtDemonstrateCareer pathsspecific toolsProcess leadersd skill, work ProjectEmployees,Mgmt. toolsresults Management Biz PartnersCollaborationIndividual + Engagement,Participatory CollaborativeSocial SocialCollaboration(Growing social Relationship experience, environments Experience Groups, environmentinvestment)networks, Influence Training/exermodels Networks, management cises onCommunities & collaboration measurement Employees, Customers, Biz PartnersPurposeOrganization Should beBusiness Mgmt. Sharing Town Goalshalls,Organization?Management SocialManagement ?(Incidental or hierarchy individuals +objectives,directives interests,Broadcast brainstormingal valuesChain and Groups, by Objectives,Experimental)organization Business Debate &emails, Formal teams Networks, Scorecards s + groups targetsdiscussion, Manager Communities Mentoring discussions? Employees, Customers, Biz Partners, Geo 2013 Rawn Shah. All Rights 9. Setting Purpose:Top-down in a Hierarchy 2013 Rawn Shah. All Rights 10. 2013 Rawn Shah. All Rights 11. Are we just NOT working as hardanymore? We are moving to jobs that dont scale by simply working more hours 2013 Rawn Shah. All Rights 12. The World is moving from Production of(Agriculture, Goods) to Services Countries: China, India, USA, Indonesia, Brazil, Russia, Japan, Nigeria, Bangladesh, Data: CIA Handbook, International Labor Organization Germany 1800 1900 1960 20102010 (5 top Services economiesUSA, Japan, Germany, Russia, Brazil) 2013 Rawn Shah. All Rights 2013 Rawn Shah. All Rights 13. Our Jobs have changed but e.g., Entrepreneurs Orderly / On ScheduleOpportunistic Time & Resource-saving RepeatableCreativity Self-EsteemSkill Uniform CommunicatorsPerseveranceSafety & QualityRisk-aversionTolerance for Risk / Uncertaintye.g., Customer Service Production Service Workforce Workforce Consistency Dynamic Empathy Responsiveness Communicators Customers POVthe Work ethos we Partnering / Collaborativeencourage or enforce 2013 Rawn Shah. All Rights 2013 Rawn Shah. All Rights 14. Our Work-minds are moving towardsCreativity 15ExpertiseAdvanced 10Cognitive, Social, ComplexInteractive work 5on the rise Communication 0Routine Manual Non-routine Manual-5Technology isRoutine Cognitive taking over-10 routine manual,1969 1974 1979 1984 1989 1994 1999cognitive,transactionalworkLevy, F, & Murnane, R. J. (2004). The New Division of Labor: HowComputers Are Creating the Next Job Market. Princeton University Press. 2013 Rawn Shah. All Rights 15. Is this your Employee?Heuristic Thinking Algorithmic Thinking Expertise Routine ManualNon-routine Manual Complex CommunicationRoutine Cognitive 2013 Rawn Shah. All Rights 16. Is this your Employee?Heuristic Thinking Algorithmic Thinking Expertise Routine ManualNon-routine Manual Complex CommunicationRoutine Cognitive 2013 Rawn Shah. All Rights 17. Purpose:Purpose:Purpose: Hierarchical SocializedAnarchicOur way or the HighwayAre you going my way?Only my own wayActive Communications Negotiating ResponsibilityHigher Risk Creative TacitDecision making Tolerance mindsetActive Knowledge methods Networking 2013 Rawn Shah. All Rights 18. What Can You Do? D iscover R efine W eigh H elp O ffer 2013 Rawn Shah. All Rights 19. Ideation / Social Brainstorming Software could be more PurposefulChristopher Blake, Intranets in a Socially Adept World Part 4, http://buildsocialbiz.blogspot.com/2012/09/intranets-in-social-adept-world-D Greenfiled, Spigit Curbs SharePoint Waste, ZDNet, http://www.zdnet.com/blog/greenfield/spigit-curbs-sharepoint-waste/436 2013 Rawn Shah. All Rights 20. Activity Streamscould be more PurposefulCitrix Podio press release https://company.podio.com/press/podio-connects-to-box 2013 Rawn Shah. All Rights 21. Social Interest Graphscould be more PurposefulNexology, Nexalive Syria, Discussions about Syria on Twitter http://syria-2012-en.nexalive.com/ 2013 Rawn Shah. All Rights 22. Purpose Work Ethos Flow(Direction)(Attitude) (Action)Video: ItzDeaMan Most Amazing Parkour Video Urban Sense (Parkour & Freerunning) - http://www.youtube.com/watch?v=K_0c_jmZ 2013 Rawn Shah. All Rights