wnz 09 demand management_priscilla chung
TRANSCRIPT
Water New Zealand Annual
Conference 23-25 September 2009 Water Demand Management –
Manukau Water Limited Case Study
Presenter: Priscilla Chung
Planning Engineer
Manukau Water Limited
Manukau Water
• Water and
wastewater services
retailer
• Supply water to
urban area in
Manukau City
• 347,000 people
• $ 1 billion water
and wastewater
assets
•101k Metered
connections
Presentation Outline
•Demand Management Model
•Targets & 1st year performance
•Implementation
•Water demand trends
Demand Management Wheel
Manukau Water
Demand
Management
Customer
Satisfaction
Efficiency &
Effectiveness
Transparency & Accountability
Environmentally
responsible
Strategic Map
Presentation Outline
•Demand Management Model
•Targets & 1st year performance
•Implementation
•Water demand trends
•Bulk water demand within the 1st tier of bulk supply contracted price incentive rate
•Non-revenue water maintained at 10.6% of bulk water purchased or reduced over time
•Meet the Auckland regional target of 4.5% reduction in gross per capita demand from 2004 to 2024, set out in “From the Sky to the Sea” document.
Demand Management Targets
Bulk Water Demand Target
10.6% target
10.3% in 2009
Reduced from
12% to 10.6% in
2004/05 through
active leak
detection in
Papatoetoe and
Mangere
Remained
static from
2006 to 2008
since formation
of CCO
Auckland Region (excluding
Manukau Water) 13.6%
Regional target of 4.5% reduction from 2004 to 2024
Actual
achievement
was 270 litre/
day/ capita in
2009
298 litre/ day/ capita
in 2004
284 litre/ day/
capita by 2024
Presentation Outline
•Demand Management Model
•Targets & 1st year performance
•Implementation
•Water demand trends
Hydrant Policy
Standard
standpipe
for metered
operational
use
Leak alarm in SCADA system
– detect pipe bursts in water supply districts
Water Supply
District
District
Meters
Night Flow
Alarm
Setting
Actual
Night Flow
Private plumbing leak detection in customer
billing system
Leak notification to Housing New Zealand
Corporation
Web based consumption monitoring tool
for highest water users
Can
download
raw data
Graphing water
consumption data at 5
minute intervals
Daily
consumption
scale
Support multiple
meters per
customer
Water consumption display unit
Expanding city-wide water mass balance
analysis to water supply districts
Water Mass Balance
per Water Supply
District
Leak
detection
Flow regime
analysis
System
operation
optimisation
Non revenue water
managementDemand
Management
Water Mass Balance
per Water Supply
District
Bulk supply
points – flow
and pressure
Inter-district
boundary
- flow and pressure
Customer
meters - flow
Complete
district
metering
Review meter
reading programme
Automated telemetry
data extraction and
decision making
support system
Expanding city-wide water mass balance
analysis to water supply districts
Presentation Outline
•Demand Management Model
•Targets & 1st year performance
•Implementation
•Water demand trends
Conclusions
• Success in first year implementation of Demand
Management Strategy
• Successful measures implemented to date are
• customer communications;
• key accounts management; and
• private plumbing leak detection programme
through checking water bills and customer
notification.
• The concept of promoting “cost effective water
services” is well received by customers