Solution Off eringMULTI-RESOURCE SCHEDULING STARTER KIT EXPLAINED

The Starter Kit builds on the best-practice SAP® MRS platform. The Kit helps organisations to easily deploy resource management, optimisation of resources, simplify asset-intensive maintenance processes, and improve customer service.

Whether identifying human resources or allocating materials and tools for assignments, you can now schedule the right people and equipment for the right place, time, and purpose. Integration with SAP mobile apps enables exchange of real-time scheduling data for eff ective fi eld communications and time management. The Starter Kit is pre-confi gured to cater for the most common processes in service businesses that manage fi eld staff and teams. Scheduling rules can cater for:

• PM: Installation activities• PM: De-installation activities• PM/CRM: Unplanned repair/service activities/emergency services• PM: Planned maintenance activities including Capacitive Scheduling, Planned Downtimes with Operations and Production, Material Availability Information• PM/CRM: Customer appointment booking• PS: Project Staffi ng - Resource request management, Staffi ng (capacitive and concrete)

It provides the tools to Schedule and Dispatch to the right person and track the fi eld activities from start to fi nish, seamlessly updating the CRM, ERP, PM or other core business system.

Enable real-time communications with remote workers by extending SAP MRS to their mobile devices using the SAP Work Manager mobile app or the SAP CRM Service Manager mobile app. Field service technicians simply use the relevant app to receive service requests and access pertinent information while on the go.

Ongoing status updates, plus the location of people, equipment and customers can easily be tracked via the Gantt Chart and Mapping Dashboard.

Business Challenges SolvedMULTI-RESOURCE SCHEDULING STARTER KIT

In any competitive market place, service businesses must rethink how best to deliver services – such as product installations and repairs - to their clients.

The key challenge is around proactive versus reactive scheduling of people or equipment, and the need for real time visibility of who’s doing what work and where in the fi eld.

Customers ask “where is my technician” and the help-desk needs to respond with certainty on the “time of arrival for the technician” and “when work will be completed”.

SAP MULTI-RESOURCE SCHEDULING STARTER KIT

A resource scheduling platform, o� ering rapid deployment, and best practice processes to manage all the most common resource planning and scheduling processes.

A Rapid Deployment ApproachThe Starter kit reduces complex implementations, so the business can get up and running on the system in the shortest time to realise the operational bene� ts of the solution.

It combines all of the most needed components and functionality to get your fi eld workers and dispatchers trained and live on the system in the shortest time.

Multi-Resource Scheduling Starter Kit Includes:

• Project Setup and Advisory services• The SAP MRS pre-confi gured solution • Deployment and training services• Remote Solution Support services

HOW TO BUILD YOUR SOLUTION

Base Starter KitPLUS one or more Add-On

Kits to cater for the integration scenario’s listed below…

INTEGRATION SCENARIO BUSINESS PROCESS SCENARIO

Plant Maintenance (PM) & Customer Service (CS)

Planning Resources for PM/CS Orders & Notifi cations.

SAP MRS helps you fi nd and assign suitable resources for demands from the areas of Plant Maintenance (PM) and

Customer Service (CS).

Project System (PS) & Web-Based Resource

Management (RM)

Planning Resources for PS Networks & Planning

Resources Using Web-Based Resource Management (RM).

You can use SAP MRS for resource planning for net-

work activities from Project System (PS). Using Web-

based resource management (RM), you can create request, search for candidates and

assign them to projects using a Web interface.

INTEGRATION SCENARIO BUSINESS PROCESS SCENARIO

SAP Portfolio & Project Management (SAP PPM)

Planning Resources for Roles from SAP PPM.

You can use SAP MRS for resource planning for roles in SAP Portfolio and Project

Management (SAP PPM)

SAP CRM

Planning Resources for CRM Service Order Items.

SAP MRS allows you to plan resources for service order items from your SAP CRM system. You can use the

Scheduler Workplace (SAP GUI) and the Web-based planning board to assign

suitable personnel resources to the demand.

SAP Cloud for Customer (C4C)

Planning Resources for Work Tickets from SAP C4C.

Integrating SAP MRS with SAP C4C allows you to perform re-source planning for work tickets that are created in SAP C4C.

The Business Value MULTI-RESOURCE SCHEDULING STARTER KIT

Leverage your existing SAP architecture with a solution that seamlessly integrates and offers rapid deployment, optimised service planning and scheduling.

Increase overall resource efficiency by over 10% which drives up profitability. Do more with less.

Improve Schedule and Dispatch efficiency decision making and drive more activity in the field.

Travel optimisation through better sequencing of work, intelligent scheduling and street-level route planning.

Reduce missed customer appointments through centralised management and shuffling of the schedule.

Greater SLA compliance and reduced penalties as the system ensures that high priority (outage, emergency, repair) work is done ahead of low priority (maintenance) work.

Starter Kit - Quick FactsPOTENTIAL INDUSTRIES OR USE CASES

• IT service and maintenance• Equipment servicing and maintenance• Equipment install, de-installs, upgrades• Medical equipment install, servicing• Air-conditioning & refrigeration• White-goods, appliance repairs• Home services and product installations• Provision of home services (fibre, content)• Facilities management servicing

IT AND SYSTEM DEPENDENCIES

• Support for SAP PI integration (C4C Integration Scenario only); scheduling messages are defined at Project Setup time• Dedicated server hardware required for Starter Kit install (client supplied)• Relevant server and desktop licensing provided by client (eg. SAP licensing, MRS with Optimisation)• Relevant authorization setup• Installation of relevant SAP MRS Software Components (Basis Consultant: client or partner supplied)• Basis and ABAP Consultants will be required for certain activities prior or during the project phase (client or partner supplied)• Depending on the integration scenario(s) the relevant consultant(s) will be required for certain activities prior or during the project phase (client or partner supplied)• Data migration or cleansing is excluded• Mobile devices (client supplied)• Mobile Device Management (MDM) license (client supplied, optional)• Mobile data, SIM card (client supplied)

DEPLOYMENT STEPS COVERED IN STARTER KIT

• Project Initiation (onsite/offsite)• Project Management (onsite/offsite)• Solution Requirements Confirmation for Scheduling and Integration (onsite/offsite)• Functional & Performance Testing with customer data (offsite)• Training: Admin & Dispatchers (onsite/online)• Production Rollout & Handover (onsite)• Post go-live Support (onsite/offsite)• EOH Remote Support (offsite)

Why MRS Starter Kit?

• Intelligent and optimised scheduling

• Multiple scheduling methods by making use of various optimisation scenarios

• Real-time appointment booking based on actual resource capacity

• Manages any level of job complexity and job duration

• Optimises schedules while handling conflicting business demands (eg. SLA compliance)

• Flexible and configurable

• Highly scalable for service businesses of any size

• Manage people, equipment and parts through the full service lifecycle

Monday, February 09, 2015

Andy James

Name 8am 9am 10am 11am 12pm

WATER PROJECT WATER GAS LEA

Janet Jones CONSTRUCTION PROJECT WATER CON

Mary Adams WATER GAS LEAK CONS PROJECT

FEATURE ADVANTAGES BUSINESS BENEFIT

Multiple scheduling options, by making use of various Optimisation scenarios Supports various levels of sophistication

Increased optimisation means high working effi ciency and potential task

completion

Optimisation that allows for changes to the schedule Response to fi eld and customer events Increased productivity, reduced delays,

higher achievement of service levels

Street-level route optimisation, using accurate and detailed street maps

Realistic routes and reliable estimated times of arrival Reduced fl eet costs and fuel usage

Intelligent and fl exible appointment booking

Real-time appointment capacity and resource availability, with the schedule

remaining fl exible

Fewer failed visits, due to more reliable appointments; Reduced customer waiting

time and improved service

Dispatch work to mobile devices and receive real-time progress updates

Quicker return on investment due to “Instant communication” with the fi eld

Increased overall effi ciency, utilisation and productivity

Maintain Valuable Assets to increase productive time

Support an optimised and pro-active maintenance strategy

Perform maintenance activities on time and at reduced cost. Workers can have the information and insights to perform

maintenance eff ectively, resulting in reduced mean time between equipment breakdowns, fewer planned downtimes, increased production uptime, and higher

on-time delivery rates

Full support for all work order related activities: real-time updates, acknowl-edgements, spare parts, job details, job

location and more

Comprehensive work order information meets the needs of the business, mobile

worker and the customer

Reduces the administrative costs associated with time-consuming paperwork and telephone-calls

All relevant information is available on the mobile device

Professional service providers can use SAP MRS to match demand to their

available supply of consultants

Planners get an overview of client requests, available resources, and open

projects, enhancing transparency for more-informed decisions

With data aggregated from multiple sources, planners can identify the

best-qualifi ed personnel, assign the right candidates to projects, and optimally

meet service demand

A quick guide to features and benefi ts

Get in touch. For more information about our services, please contact:

EOH Workforce Management SolutionsT +27 11 607 8101 W WFM@eoh.com or www.eoh.co.za

Bernise Tindell (Sales): +27 76 0895355 Chris Steyn (Pre-sales, technical): +27 83 2271905Stuart Jack (MD): +27 83 3276171

an company

WORKFORCE MANAGEMENT SOLUTIONS