wireless password: 9166703926. online gaming / gambling know - your - customer and risk management

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Wireless Password: 9166703926

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Page 1: Wireless Password: 9166703926. ONLINE GAMING / GAMBLING KNOW - YOUR - CUSTOMER AND RISK MANAGEMENT

Wireless Password: 9166703926

Page 2: Wireless Password: 9166703926. ONLINE GAMING / GAMBLING KNOW - YOUR - CUSTOMER AND RISK MANAGEMENT

ONLINE GAMING / GAMBLING

KNOW-YOUR-CUSTOMER AND RISK MANAGEMENT

Page 3: Wireless Password: 9166703926. ONLINE GAMING / GAMBLING KNOW - YOUR - CUSTOMER AND RISK MANAGEMENT

CAMS PROVIDES ONLINE GAMING AND GAMBLING SITES WITH:

PAYMENTCONNECTIVITY

KNOW YOURCUSTOMER

RISK MITIGATION

CENTRALCLEARINGHOUSE

© 2013 CAMS, LLC All rights reserved | CONFIDENTIAL

CAMS IS PCI LEVEL 1 CERTIFIED / HEADQUARTERED IN LOS ANGELES, CA

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INTRODUCING CAMS

Page 4: Wireless Password: 9166703926. ONLINE GAMING / GAMBLING KNOW - YOUR - CUSTOMER AND RISK MANAGEMENT

© 2013 CAMS, LLC All rights reserved | CONFIDENTIAL 4

KEY CONCERNS

WHO Who is trying to play?

WHENWhen they connect are they using a device identified with negative activity?

WHERE Where are they located? Is it legal there?

WHAT What are they trying to hide from you?

HOW How are they trying to play?

WHY Why are they trying to use your system?

Most importantly…

Page 5: Wireless Password: 9166703926. ONLINE GAMING / GAMBLING KNOW - YOUR - CUSTOMER AND RISK MANAGEMENT

© 2013 CAMS, LLC All rights reserved | CONFIDENTIAL 5

KEY DEFINITIONS

KYC Know Your Customer

KBA Knowledge Based Authentication

DEVICE ID “Fingerprint”

GEO-LOCATION Connection & Device

SPOOFING Faking

CNP Card Not Present vs. Card Present

Page 6: Wireless Password: 9166703926. ONLINE GAMING / GAMBLING KNOW - YOUR - CUSTOMER AND RISK MANAGEMENT

REGULATOR, OPERATOR AND ISSUER CHALLENGES

PROBLEM GAMBLER•Self-Exclusion List Maintenance•Flag and Limit Addicted Gamblers•Provide GA Meeting Information

© 2013 CAMS, LLC All rights reserved | CONFIDENTIAL 6

KNOW YOUR CUSTOMER•Underage Gambling•Device ID & IP Geo-Location•High Risk•Detailed Player Data

MONEY LAUNDERING•Velocity Controls•Deposit and Payout Monitoring•Tiered player limits requiring additional identity checks

TAXATION AND PAYOUT•State and Federal Liability•IRS Filing•Net Payouts

PLAYER LIMITS•Fixed Monthly Deposits•Increased Limit Approval•Monthly Account Balance Management

Page 7: Wireless Password: 9166703926. ONLINE GAMING / GAMBLING KNOW - YOUR - CUSTOMER AND RISK MANAGEMENT

Underage Gambling X X

Velocity Controls X X X

Identity Checks X X X

Address Check X X X

Money Laundering X X X

High Risk X X X X

Brand Protection X X X X

Addiction/Self-Exclusion

X X X

Tiered Limits X X

Know Your Customer

Geo-Location Device IDCentral Clearing

© 2013 CAMS, LLC All rights reserved | CONFIDENTIAL 7

THE REQUIRED SOLUTIONS

Page 8: Wireless Password: 9166703926. ONLINE GAMING / GAMBLING KNOW - YOUR - CUSTOMER AND RISK MANAGEMENT

© 2013 CAMS, LLC All rights reserved | CONFIDENTIAL 8

* Currently processing with existing Verifi customers/ ** Currently integrating/ *** Specs received – under review

A LAYERED APPROACH

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GEO-LOCATION

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DEVICE INTELLIGENCE

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ANTI-MONEYLAUNDERING

USERAUTHENTICATION

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KYC / CONSUMER INTELLIGENCE

Page 9: Wireless Password: 9166703926. ONLINE GAMING / GAMBLING KNOW - YOUR - CUSTOMER AND RISK MANAGEMENT

Vendor CVendor C

Vendor BVendor B

© 2013 CAMS, LLC All rights reserved | CONFIDENTIAL 9

WATERFALL TECHNOLOGY

Example: KNOW-YOUR-CUSTOMER

•Typical ID success is between 90% to 95%

•Using a “Waterfall” approach, CAMS flows each unmatched query to the next vendor to improve match rates.

Vendor A Vendor A No Match

No Match

Match

Page 10: Wireless Password: 9166703926. ONLINE GAMING / GAMBLING KNOW - YOUR - CUSTOMER AND RISK MANAGEMENT

© 2013 CAMS, LLC All rights reserved | CONFIDENTIAL 10

LAYERED TECHNOLOGY

Example: GEO-LOCATION

•Geo vendors can have false positives/negatives

•CAMS “Layers” vendors that respond to simultaneous call-outs

•Merchants receive the CAMS Confidence Score that determines player’s location

Vendor A Vendor B Vendor C

Page 11: Wireless Password: 9166703926. ONLINE GAMING / GAMBLING KNOW - YOUR - CUSTOMER AND RISK MANAGEMENT

© 2013 CAMS, LLC All rights reserved | CONFIDENTIAL 11

AGE / ID – FOUR STEPS

STEP ONECustomer Data Entry

Name and AddressDOBSSN

STEP TWOAnalytical Search

Billions of data sourcesIdentity discrepancies

Positive matches

STEP FOURIdentity Results

ApprovalFailure and escalation

KBA (if necessary)

STEP THREEIdentity Fraud DetectionCheck for fraud activity

Fraud detection analyticsMinimize risk and loss

Page 12: Wireless Password: 9166703926. ONLINE GAMING / GAMBLING KNOW - YOUR - CUSTOMER AND RISK MANAGEMENT

© 2013 CAMS, LLC All rights reserved | CONFIDENTIAL 12

GEOLOCATION CHALLENGES

Page 13: Wireless Password: 9166703926. ONLINE GAMING / GAMBLING KNOW - YOUR - CUSTOMER AND RISK MANAGEMENT

Mobile/Web Cam Card Acceptance

• Faster transaction:(4 Seconds vs. 50 seconds)

• Lower abandonment rate

• Frictionless user experience

SIMPLIFY CARD ENTRY FOR YOUR CUSTOMERS – QUICKLY AND EASILY CAPTURE CARD INFORMATION USING THE PHONE OR COMPUTER’S CAMERA

1) Card image captured2) Fields are auto-populated

© 2013 CAMS, LLC All rights reserved | CONFIDENTIAL

MOBILE/WEB CAM CARD ACCEPTANCE

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Page 14: Wireless Password: 9166703926. ONLINE GAMING / GAMBLING KNOW - YOUR - CUSTOMER AND RISK MANAGEMENT

Mobile/Web Cam ID Verification

Show your ID to the web camera

YOUR FOOTER

• Capture ID on mobile/web cam

• Identification is validated

• Increase transaction security

• Added fraud protection

IMAGE CAPTURE FROM THE MOBILE OR WEB CAMERA CAN HELP VERIFY A CUSTOMER’S ID TO PROTECT AGAINST FRAUD AND TRANSACTION RISK.

© 2013 CAMS, LLC All rights reserved | CONFIDENTIAL

MOBILE/WEB CAM ID VERIFICATION

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Page 15: Wireless Password: 9166703926. ONLINE GAMING / GAMBLING KNOW - YOUR - CUSTOMER AND RISK MANAGEMENT

© 2013 CAMS, LLC All rights reserved | CONFIDENTIAL 15

PLAYER$7,500

$2,500

$2,500

$1,500(Assume $5,000 Balance Limit)

• Limit exceeded across poker sites

• No consolidated player monitoring

OPERATOR LIABILITY ISSUE

CENTRAL CLEARINGHOUSE THE EXTRA STEP

PLAYER$5,000

$2,500

$2,500

$1,500

(Assume $5,000 Balance Limit)

$5,000

Page 16: Wireless Password: 9166703926. ONLINE GAMING / GAMBLING KNOW - YOUR - CUSTOMER AND RISK MANAGEMENT

© 2013 CAMS, LLC All rights reserved | CONFIDENTIAL 16

CENTRAL CLEARING HOUSE THE EXTRA STEP

THE RISKS

Multiple AccountsExceeding LimitsProblem GamblerBanking RisksApprovals and 7995Brand Damage

THE SOLUTION

Account LimitsLoss LimitsVelocity ControlsSelf-Exclusion/AlertsDeposit ApprovalObjective Data

AN OBJECTIVE APPROACH FOR MANAGING CUSTOMER RISK ACROSS PLATFORMS

Page 17: Wireless Password: 9166703926. ONLINE GAMING / GAMBLING KNOW - YOUR - CUSTOMER AND RISK MANAGEMENT

Wireless Password: 9166703926