Windows 10 – Remote Brent Desktop - Rel 1.1 Page 1 of 7

Windows 10 and Remote Brent Desktop

Microsoft has removed ActiveX & Java support from the default Windows 10 Microsoft Edge web browser.

Consequently, the required software needed for secure remote access CANNOT be launched or installed from

within this browser.

https://kb.pulsesecure.net/articles/Pulse_Secure_Article/kb29856/?l=en_US&fs=Search&pn=1

The WORKAROUND is to use Internet Explorer 11 which, although “hidden away,” is still installed.

After accessing internet Explorer 11 (see below) if you upgraded your PC to Windows 10 over an earlier

version of Windows AND had successfully connected to the Brent Desktop from the self-same PC you should

now be able to log on to the Brent Desktop as before.

However, if you have a NEW Windows 10 PC OR have completely wiped your previous version of Windows to

install Windows 10 please read the Brent ITU remote Desktop Guide for Windows document which can be

found on the Brent website:

http://local.brent.gov.uk/home.nsf/Pages/LBB-1866

Internet Explorer 11 can be accessed in the following ways.

(i) From within the Microsoft Edge Browser

Launch Microsoft Edge and go to the Brent Desktop site:

https://desktop.brent.gov.uk

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1. Select the More Actions icon

2. Select Open with Internet Explorer from the menu that will appear

The Remote Brent Desktop website site will open in Internet Explorer 11

(ii) Creating an Internet Explorer shortcut on your desktop

Select the Windows icon in the bottom left corner of your PC screen

Select File Explorer from the menu that appears

Move to the following location

C:\Program Files (x86)\Internet Explorer

(If you have the 32-bit version of Windows 10 this will be C:\Program Files\Internet Explorer)

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Click once on the file iexplore with the RIGHT mouse button

From the menu that will appear click once on Create shortcut with the LEFT mouse button

Yes

You can now use THIS desktop icon to access the Remote Brent Desktop website

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Appendix 1: Known Windows 10 Problems

Problem 1

Windows 10 Internet Explorer “stuck” at Loading Components

Workaround

https://forums.pulsesecure.net/topic/pulse-connect-secure/1000138-windows-10-ie-install-host-checker-pluse

This is a known problem with Windows 10 that, the software manufacturer, Juniper are seeking to resolve.

Currently (August 2015) the known workaround is as follows:

In Windows 10 open Internet Explorer and go to the Brent Remote desktop site:

https://desktop.brent.gov.uk

BEFORE YOU LOGIN

Select the Alt+T key combination on your keyboard

From the drop down menu that appears select Internet Options

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1. Select The Security Tab

2. Select the Trusted Sites Zone

3. Select the Sites button

Add

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Close

Apply

OK

Now Login on the Brent remote Desktop site as previously

(If you have not previously been successful logging onto the Brent Remote Desktop on your current computer

please follow the instruction in the Brent ITU remote Desktop Guide for Windows document)

After a short while

Yes

Continue with the logon process as previously

(if you have NOT previously been successful in logging onto the Brent Remote Desktop on your current Windows 10

computer please follow the instructions in the Brent ITU remote Desktop Guide for Windows document)

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Problem 2

When click on the LBB RDSH Desktop icon nothing happens or Windows 10 attempts to open Word, Remote Desktop or another programme

Reason 1

The latest vWorkspace Windows Client is not installed (or has been corrupted during the Windows 10 upgrade)

Solution 1

Re-install the vWorkspace Windows Client (See Pages 6-8 of the Windows Desktop Guide)

Reason 2

The Windows vWorkspace Client is installed OK but its association with the *.pit extension has been lost

Solution 2

Re-Associate *.pit files with the vWorkspace Windows Client

Via Windows File Explorer open your Downloads folder. There should be a file similar to the one

below - LBB-RDSH-ITU-0123456789.pit (depending on your PC setup you MAY just see a file that is

named say LBB-RDSH-ITU-0123456789 - without the pit extension)

Click once on the file latest LBB****.pit with the RIGHT mouse button

From the short menu that appears select Open With

Select More Apps

Scroll down and then select Look for another app on this PC

In the Open With window that will appear navigate to C:\Program Files (x86)\Quest

Software\vWorkspace Client (If you have the 32-bit version of Windows 10 this will be to C:\Program

Files\Quest Software\vWorkspace Client)

Either double click on the file pntsc.exe (or just pntsc). Alternatively:

Click once pntsc.exe (or just pntsc)

OK