wincare - radwin services program
DESCRIPTION
WINcare - RADWIN Services Program. WINcare – RADWIN’s Services Program. 1. WINcare is RADWIN’s official G lobal S ervices P rogram. 2. WINcare is offered to RADWIN customers through RADWIN partners. 3. WINcare includes 4 SLA packages: Basic Plus, Extended, Advanced and Premium. 4. - PowerPoint PPT PresentationTRANSCRIPT
WINcare - RADWIN Services Program
WINcare – RADWIN’s Services Program
WINcare is RADWIN’s official Global Services Program
WINcare includes 4 SLA packages: Basic Plus, Extended, Advanced and Premium
WINcare SLA packages are defined according to carrier needs
WINcare SLA packages are offered on a modular basis which enable carriers to choose the right service package according to their needs
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WINcare is offered to RADWIN customers through RADWIN partners
WINcare is the ideal way for carriers to ensure network availability, optimize network performance and receive technical support in real time6
WINcare – Your Benefits Avilability- Technical Support and Professional Helpdesk - always available via Phone, Email and Web (CMS)
S.O.S Replacement - Replacement of faulty units within 48 hours
Manage your Cases – Get full access to RADWIN CMS (Case Management System) to open cases (tickets) and track them Planner Tool– get RADWIN
Planner Tool - design & analyze your RF network with
integrated analysis tools
RADWIN SERVICES
Network Availability – WINcare ensures your network availability and optimize
network performance
Become a V.I.P customer – WINcare gives you priority handling 24 X 7
Access to RADWIN knowledge Base and Updates– Access to published documentations, troubleshooting guidance and software updates
True Peace Of Mind – We will monitor your network stability through WINcare
WINcare – Global Call Center
APAC Support Center
Americas Support Center
EMEA Support Center
WINcare Global Call
Center Management
WINcare – RADWIN Service Packages
Advanced RMAR-Planner ToolHelpdesk 24x7Helpdesk 8x5Warranty
WINcare – Service Features
Hardware & Software Warranty
Hardware Warranty - Hardware repair or replacement in compliance with RADWIN's Standard RMA Policy.
Software Warranty - Software maintenance, update versions and upgrades via RADWIN portal.
Hardware & Software Warranty Include basic helpdesk - answers to general inquiries and basic product operation verification.
Warranty Advanced RMAR-Planner ToolHelpdesk 24x7Helpdesk 8x5
WINcare – Service Features
Technical Support Service via : Phone Email Web - CMS (Case Management
System)
Sunday-Thursday 9:00 AM to 6:00 PM local time, excluding public holidays at the regional support center office.
Helpdesk 8x5
Advanced RMAR-Planner ToolHelpdesk 8x5Warranty
WINcare – Service Features
Helpdesk 24x7
Technical Support Service via Phone Email Web - CMS (Case Management System)
Available 24x7Human response available during non-business hours at: +972 54 766 0044
Help desk 24x7
Helpdesk 24x7Helpdesk 8x5Warranty Advanced RMAR-Planner Tool
WINcare – Service Features
RADWIN R-Planner Tool R-Planner Tool license (up to 5 users) granted to the
SLA customer. The RADWIN R-Planner Tool is a professional web based platform that facilitates the design & analysis of RF networks. R-Planner offers integrated analysis tools, a built-in report generator and complete product database access.
Helpdesk 24x7Helpdesk 8x5Warranty R-Planner Tool Advanced RMA
WINcare – Service Features Placeholder for your own sub headline
Advanced RMA Advanced RMA ensures that once an RMA approval is
issued, a replacement will be shipped within 48 hours.
Advanced RMA will be provided as part of the Premium Service package only.
Contact Us
Michal Danziger Rosenbaum, Commercial Manager
Commercial & Sales issues Tel: +972-3-7662912 Mobile: +972-54-3261083 Email: [email protected]
Dan Weitzman , AVP, Professional Services Services & Technical issues
Tel: +972-3-7662977 Mobile: +972-54-7586808 Email: [email protected]
General Information – [email protected]
WINcare – Would You Like To Hear More ?
WINcare – HQ Team
Thank You!