MBA 1(B) – FA09

MANAGEMENT

Final Project

Submitted To :

Madam Ayesha Adnan

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Submitted by:

Group Members

Waseem Anjum

(FA09-MBA-190)

Rehman Rathore

(FA09-MBA-133)

Muhammad Shakeel

(FA09-MBA-108)

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Naveed Ahmad

(FA09-MBA-120)

Wilson’s Pharmaceuticals

History

Wilson’s Pharmaceuticals started operations in 1982. Wilson’s

excelled as one of the most innovative and progressive

pharmaceutical companies in Pakistan having invested largely in

the fields of Research and Development, Quality Control and

Assurance. We are implementing International Quality Systems

(ISO 9001) & (ISO 14001) and our Internal Training Systems are

well established.

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Product Range

We have specialized in diversified fields of pharmaceutical

manufacturing. Wilson’s has obtained reputation of market

leader in ORS, Anti

Antibiotics, Analgesics, Dermatology Preparations, CV

Preparations and Liquids etc.

Quality Policy

Customer satisfaction is our top priority. We believe in quality

with economy and a reasonable return on investment. Quality

objectives are established and reviewed periodically. We strive to

reach the apex of quality ladder closer to Total Quality

Management (TQM).

Quality Objectives:

1. Regular review of system and processes to achieve

improvements to enhance customer satisfaction.

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2. Extend affordable healthcare with efficacy to all corners of the

country.

Environmental Policy

We are committed to protect environment for the society against

the negative impacts of our activities and products.

Environmental programs and targets are implemented and

sustained according to applicable environmental legal and other

requirements including review for regular improvements.

Environmental Objectives:

1. Ensure purity of materials, machines, water, air and work

places.

2. To contribute to the pollution free environment in the work and

surrounding area.

3. Control of waste to conserve resources.

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Organization Setup

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Corporate level:

All the goals and objectives of the company are well defined by the corporate level lead by the managing director. The whole company function is controlled by the Managing Director. All the existing products of the company are approved by the ministry of health through Managing Director. All the new innovations and the market survey for the new products are conducted by corporate level. These products are approved from the ministry of health through the corporate level.The corporate level defines all the duties and function of the each and every person in the company and every one has to follow these instructions. All the government rules and regulations are fulfilled by the corporate level. All the main strategies are defined at the corporate level. e.g. to increase the sales for the defined year we have to increase our production, distributions and promotions. The distribution of all the products and managing the market requirements are organized by the corporate level.

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Business Level:

All the goals and objective that are defined by the corporate level are handover to the business level to achieve them. All the requirements of the markets are given to the business level. At the business level the General Manager (GM) controls the business level activities. GM defines its own strategies to achieve the goals and objectives of the company given by the corporate level. The General Manager defines all the duties, rules and regulation which are followed by the functional level in every condition. All the targets of productions are given to the business level to make the production under the specific criteria. All the duties, rules and regulation are to be followed by the functional level defined by the business level in every condition. Business level perform the major role in the performance, quality, features and the reliability of the products relative to the competitive production. The business level is the most authority level of the company after the corporate level as compare to other levels.In the business level there are three categories namely:

General Manager (GM)

Deputy General Manager (DGM)

Manager Production

Quality Control Manager

Manager MIS

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Manager Central R&D

DGM is the most responsible person at the business level for the whole functionality of the company. The DGM supervise the working of Manager Production, Quality Control Manager and Manager MIS. Further on the Production Manager responsibility is to complete the targeted production and Quality Control Manager has to control the quality and performance of the products throughout the whole production procedure. Its is the DGM responsibility to allocate all the duties and working routines of all the workers/labors and provide all the instruction and information about the working.

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Functional Level:

All the production procedure of pharmaceuticals products are conducted at this stage. From the beginning of the production till the finishing goods, all the work is done by the functional level. Once the market distributers give the target of the pharmaceuticals to the Head Office, the Manager Director (MD) handover to the business level then the business level gives the information to the Production Manager to manage raw materials to fulfill the specific target in the defined criteria under the functional level. All the goals and objectives that are defined in the corporate level and given to the business level are physically achieved in the functional level.

Manager of Power Generation provides the raw material for the production for the running and new products. The statistics department generate these requirements and send to the DGM. The Quality Control Manager checks the quality of the production from raw materials till to the finishing goods. During the production some samples are sent to the Ministry Of The Health to ensure the quality and performance of the products. The minimum production of a product in one cycle will be 2500 pieces either the order of the given product by the business level is 1700 then the excess amount will be managed by the production manager.

When a product is in a finishing stage the second products will be in the production cycle and third will be in the initial stage.

When the production of the product is complete, the Production Manager informs the DGM of the company then DGM has to forward

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the finishing goods batch to the Manager Director and through MD the demand of the distributor is served.

The expiry date of the product will start from the initial stage of the production of product, when the raw material is purchased and a specific batch no. is given to the production file of that material and after the completion of the production some samples will be stored in company till the expiry date of that product.

Company’s Culture:

The company’s culture is strong culture. Each and everyone has to obey the rules and regulations defined by the corporate level. The functionality of all the department depend on each other. In the company, at functional level all the workers have a specific uniform. The working hours for all the workers from top to bottom is from 8:30 to 4:30. When the demand increases company arrange the extra shifts to meet that demand. The workers are loyal to the company because the company always look off their problems. The company follows the principle of division of labor in order to increase the work efficiency and performance. The company’s environment is very strict because the rules and regulation given by the MD are implemented to the whole company specially at functional level. The salary list of the all workers is made at every 20th of the existing month and it is delivered to the GM then to MD who will approve it and give it to every worker till 5th of every month. The company follow the centralized system because all the decision and powers is in the custody of MD with formal rules and regulations. All the strategies and decisions are made at the corporate level for the coming years in the existing year of last week. All the workers are bound with their duties and company also

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make the daily analysis of their performance and work capability related production. The company contains friendly environment.

Decision making procedure:

Some times the Wilson’s company management take the decision of the problem at the spot according to its condition. There is no compromise with daily routine work. The market survey is conducted by the Research And Development (R&D) Department and to be conscious with current market situations. Company makes the decision with current market situations and demands and brings innovations and improvements in their concept as well as product. The Wilson’s company also make the decision at the time if any diseases spread in the surrounding environment.

If any complaint prevails in the market they are very much responsible for its treatment and take the right decision to solve the problem e.g. once the customer complained that company’s product is not functioning properly and the ministry of health took that samples to ensure that whether these are infected or not so in the result sample were surely infected but later on when the company matched that samples with stored samples available in the company then it came to know that the complaint samples were infected and they determined the reasons for infectiveness. Later on its was checked and came to know that the products stored by the distributer, were directly effected by the sun rays which was the cause of the bad results, because the pharmaceuticals products are environment sensitive.

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Selection criteria:

The company’s Selection criteria process is highly formal, the selection is made at minimum qualification, B pharmacy level. Later on the company gives the training to the selected candidates through highly trained staff, the seminars are training workshops are conducted by the firms to educate theirs works time to time according to their routine work. After the training the practical training is given to the workers by visiting them the production procedure of the products regularly for at least 15 days and then it is decided that where the right worker settles on right job.

Social Responsibilities:

The Wilson’s pharmaceuticals company is highly social responsible. Company has made a social welfare fund committee social security of worker. The workers are registered with the EOBI. It is for only those workers whose wages are less than Rs.10,000. All the employees has the free medical treatment who are registered with the

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social security of workers. For the Male workers the medical treatment of him and his whole family is free. For the female workers who are

registered with social security welfare has free treatment for herself and her family except her husband. In case of death of workers the company also pays Rs 5,000 for the funeral processions.

All the workers contribute reasonable amount to that committee for the welfare of their workers.

The company is very much responsible for its environmental atmosphere. They are very much careful about environmental activities to prevent it from the pollution by controlling their production process.

Because they believe that “Prevention Is Better That Control”.

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