CHANDRA L. WILLIAMS3622 Thurleston Court, SWMarietta, GA 30008-6094

Email: Esquire14u@yahoo.com Phone: (770) 324-4510

Correctional Inmate Services Assistant. Over twenty years of experience. Expertise in training and facilitation, customer service and support, conflict resolution and customer satisfaction. Strong written, interpersonal, communication, and managerial skills. Software and technical skills: Microsoft Office, JMS, Power DMS, HIPPA, ACD phone lines, and Kronos.

WORK EXPERIENCE

City of Atlanta Department of Corrections – Atlanta, GACorrectional Inmate Services Assistant

October 2001 – August 2014

Liaison for inmate relations Received inbound calls regarding inmates’ health conditions and interaction Placed calls to probation officers, attorneys, and treatment facilities and regarding inmate

violations, court dates, and probation Provided detailed information Provided JMS and Power DMS technical support for staff members, supervisors and lower

management Provided indigent supplies for inmates Implemented programs and activities to assist inmates in becoming law abiding citizens Provided successful combination of education and support for inmates Trained staff on upcoming changes and events in internal and external policies and procedures Notarized documents Created forms and documents for inmate services department and agency

Chicago Public Schools – Chicago, ILSubstitute Teacher

November 2000 – June 2001

Assumed all duties of regular classroom teacher promptly and in accordance with school rules (including bus, lunchroom, playground, hall duty or other duties assigned by the building principal)

Followed and carried out instructions left by teacher Alerted administrator when there were no plans to follow Ensured classrooms had sufficient supplies needed to carry out lesson plans Maintained normal classroom routines and discipline procedures Graded daily papers and left daily summary of work covered

Florida Department of Corrections – Lake Worth, FLCorrectional Probation Officer (1994 - 2000)

February 1993 – October 2000

Supervised 115-130 felony offenders Conducted post and pre-sentence interviews with both juvenile and adult offenders Developed standard supervision plans for probation department Reinforced conditions of probation when offenders were non-compliant Completed local and national criminal record checks Administered onsite drug tests Performed field contact visits Completed violation of probation reports Expedited warrants Collected restitution and monthly supervision payments Appeared at court hearings Handled citizen and victim complaints against probationers Scheduled evaluations and contacted necessary contracted agencies for probationers

Williams, Chandra L. Page 2

Investigator (1993 – 1994) Interviewed offenders Investigated information received from offenders Completed local juvenile and adult record checks Verified offender employment and residency Communicated with local and out-of-state court officials and law enforcement agencies to

obtain dispositions and statements Provided judicial system with recommendations as to punishments offenders should receive for

criminal offenses and he/she has committed

Additional Experiences & Volunteer Services

Notary Public for the State of Georgia – Cobb County, GA

North Georgia Law Enforcement Academy – Austell, GAAdjunct Instructor (Volunteer)

2008 - Present

2012 - Present

TicketMaster – Chicago, ILCustomer Service and Ticket Sales Representative

1987 - 1988

AWARDS & RECOGNITIONS

October 2012 – Outstanding Service and Achievement Award, Grateful Heart MinistriesSeptember 2010 – Letter of Commendation for Accreditation Unit, City of Atlanta

November 2009 – Civilian of the Year Award, City of AtlantaMay 2007 – Professional Service Award, City of Atlanta

January 2007 – Outstanding Presentation Award of Inmate Cost Center, City of AtlantaNovember 2006 – Civilian of the Year Award, City of Atlanta

EDUCATION

North Georgia Law Enforcement Academy. Georgia P.O.S.T. Instructor Certification (2012). Austell, GA

Emory University Center for Lifelong Learning. Paralegal Certification (December 2008). Atlanta, GA

Georgia MLS Training Institute. Georgia Real Estate License (July 2003). Tucker, GA Criminal Justice Institute of Broward County. Florida Department of Law Enforcement (FDLE)

Instructor’s Techniques Certification (August 1997). Fort Lauderdale, FL Florida A & M University. Bachelor of Science in Criminal Justice and Psychology (1992).

Tallahassee, FL