William Isaiah Joe

1631 74th Street Unit B, Lubbock, Texas 79423 ● (806)544-3093 ● William.Joe@ttu.edu

Objective Detail oriented, punctual, and service oriented individual seeking full-time position designing, improving,

developing products and processes for a company at high quality and low cost..

Education B.S., Industrial Engineering Exp. Grad.: May 2016

Texas Tech University, Lubbock, Texas GPA: 3.01

Coursework includes communication techniques, improvements of the workplace and the development of

employees. Also includes optimization skillset, statistics, manufacturing, facilities planning, systems, data

analysis, quality assurance and ergonomics.

Skills • Six Sigma Certification Green Belt

• Verbal and written correspondence

• Statistics/Data Analysis/Quality Assurance methods

• Ergonomics/Workplace design

• Improvement of Production/Manufacturing

lines

• Management Systems Control experience

• Arena Simulation program

• Facilities Layout Planning

• Time Management skills

• Communication skills

• Customer service

• Laboratory procedures

• Breaker Tests

• Microsoft Office

Experience

Server / Waiter / Bartender January 2013 to present

Cheddar’s Casual Café, Lubbock, Texas

• Ensured and provided quality service to guests during their visit to the restaurant.

• Managed payments from guests.

• Maintained cleanliness of the bar and service area throughout shifts.

• Aided in the development of new team members.

• Occasionally was a shift leader for the front of house – servers, bar, hosts, and bussers.

Detailer/Shop Hand September 2012 - January 2013

Hayes Motor Company, Lubbock, Texas

• Cleaned and detailed cars before putting them on the car lot to be sold

• Drove cars to repair shops and picked them up

• Rearranged cars in the lots according to manager

• Maintained cleanliness of detailing garage.

Waiter/Server / Busser / Key Manager / Trainer June 2009 - January 2012

Logan’s Roadhouse, Lubbock & Odessa, Texas

• Leadership among co-workers.

• Managed payments from guests.

• Developed & improved techniques to upsell menu items.

• Developed & improved customer service and customer encounter skills.

• Aided co-workers develop & improve skills.

• Trained new team members, certified trainer.

Summer Intern - Laboratory Technician May 2012 to August 2012

Universal Pressure Pumping, Inc. Midland, Texas

• Conducted water analysis tests to decide on whether or not to use certain water for breaker tests.

• Performed acid strength, cement hardening, slick water, paraffin tests for field engineers.

• Hydraulic fracturing.

• Decision-making strengthened when conducting breaker tests , how much of which chemical to add.

• Problem solving and constructive criticism strengthened on results of tests, how accurate tests were.

Involvement Current Member of Industry of Industrial Engineers

• Spoke to representatives from various companies (i.e., Disney, Southwest Airlines) for mock

interviews, resume critiques.

• Participated in tours of Dell, FreeScale Semiconductor Industries, and 3M in Austin, Texas.

• Participated in tours of FedEx, Raytheon, DFW Airport in Dallas, Texas.

• Learned further about Industrial Engineering and future employment opportunities.

Member of Texas Tech Saddle Tramps

• Community service & volunteer work, Holiday Happenings, CASA Walk, Susan G. Komen Walk for

the Cure, Visited elementary schools to encourage students before S.T.A.R testing.

• Carried out Texas Tech traditions, wrapping Will Rogers, bell circles, bell tower maintenance and

care.

• Lived by a moral code of “Pride, Work, Spirit, Leadership & Sacrifice.”

• Secretary for the organization for 1 year, provided follow-up of meetings and took meeting minutes.

• Sergeant-At-Arms for 1 year, organized events for the organization and maintained order and dress

code at organizational events.

• Leadership development organization and time management construction as sergeant when created

worksheets and scheduling for events for the organization.

References

Luis Orona

(432) 202-8544

Lab Supervisor/Engineer

Universal Pressure Pumping, Inc.

Robert Ornelas

(432)239-5095

Civil Engineer, Texas Department of Transportation

Jordan Benge

(806)420-5280

Manager / Chef