william faas product management director arinc, emea region economical it solutions for today’s...
TRANSCRIPT
William FaasProduct Management Director
ARINC, EMEA Region
Economical IT Solutions for Today’s Airports
Page 2
Agenda
• ARINC’s Airport Business Overview
• Economical Check-in Solutions
• Economical Baggage Management
Page 3
ARINC’s Airport Business
• Began in early 1990’s with CUTE (MUSETM)
• Today represents about 30% of ARINC’s commercial (non-military) business turnover
• Over 400 airports have ARINC services of some kind
Page 4
ARINC Airport Product Families
Airline Passenger Processing Systems
Agent-Assisted Systems Self-Service Systems
Baggage Management Systems
Public Information Products
Systems and Data Integration
Airport Operations Management
Airport Security Products and Services
Page 5
Economical Check-in
Page 6
MUSETM Multi User System Environment
• A common use platform used in 120 airports worldwide
BA DCS in London, UK
Icelandair DCS in Reykjavik
Air Canada DCS in Toronto
Common Use Check-on Airport, e.g. BWI
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Tulsa CS
ARINC’s Total Service Offering:
• Software development and maintenance
• Turnkey project management
• Global network connectivity
• System troubleshooting
• Hardware maintenance
Page 7
ARINC European MUSE Sites (July 2009)
Airports with over 15 million annual passengers
Page 8
Major Airports Equipped with ARINC’s MUSE CUTE System
Europe Heathrow (T1/T2/T3) Manchester Moscow Sheremetyevo (T3)
Munich (T2) Dubai
Americas Las Vegas Dallas-Fort Worth Washington Dulles All Canadian international airports
Asia SingaporeHong KongSeoul Tokyo Narita + 10 Japanese airportsDelhi (T1D and T3) – just awarded
Page 9
ARINC’s newest CUTE product: vMUSE
• Based on ‘virtual machine’ technology (creates multiple, ‘virtual’ servers on one physical machine)
• Lower development and support costs for customers
• No more expensive specialised printers required
• Supports 2D barcodes for mobile check-in
ARINC’s first vMUSE system was installed in Bournemouth, U.K. (1 million pax) in November 2008
Page 10
VMUSE Enterprise : Common Use Solution for Small Airports
ARINC Hosting Center (London)
Internet VPN
vMUSE
Gateways
Airlines’ DCS
Airport #1
Airport #2
Airport #3
• No servers installed at the airport• Secure Internet connection to ARINC central core system• Simple installation on standard Windows or thin client workstations
Virtual server
Virtual workstations
Virtual workstations
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LocalCheck
• Local Departure Control System
– U.K. developer Damarel – used by 100 airlines worldwide
• May be provided in two ways:
1. as a hosted ASP service from ARINC’s data center, or 2. running on locally-installed servers at the airport
• Can run on any common use check-in platform
Page 12
Self-Service Kiosks
• ARINC introduced the first “common use” kiosk in Las Vegas (2001)
• ARINC leads the market with 1200 kiosks installed worldwide
• Hardware independent operation (IBM, IER, OKI)
ARINC kiosks at Vancouver International
Page 13
Solutions for Remote Passenger Processing
• Check-in at resort hotels and convention centers including checking bags: ExpressCheck
• Check-in bags on cruise ships the night before docking: OnVoy
• Simple design can be operated by non-airline agents, saving in training costs
(c) Disney
Newly rewritten ExpressCheck and Onvoy are being launched in 2009 to support non-U.S. carriers
ARINC is the pioneer of off-airport check-in
Disneyland Magical Express
Now used by 8 largest cruise lines
Page 14
AviCheck: a portable check-in solution for off-airport sites
– Simple, user-friendly interface– Real-time wireless access to the DCS host computer – Boarding pass printed on portable thermal printer– And now supports credit card payments
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Economical Baggage Management
Page 16
ExpressDrop: Common bag drop for multiple airlines
• ARINC launched the first one in Las Vegas for U.S. carriers
• New Web-based version for 2010 will support more airlines and international flights
• Saves on limited (and expensive) counter space
Page 17
BagLink
• A message broker that translates and routes baggage messages from DCS to airport baggage systems* – all in less than 1 second!
Airlines’ DCS
BHS #1BRS #1
BHS #XBRS #X
Baglink
*Baggage Handling Systems (BHS) Baggage Reconciliations Systems (BRS)
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BagMatch
• A Baggage Reconciliation System – and more!
• Ensures passengers’ bags don’t travel without them
• Collects valuable data on bags for airline and airport operations
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BagMatch – Simple design for operational ease
“….the comprehensive solution to your multi-faceted baggage processing challenges”
Five fully integrated information
views
Any transaction is only “3
clicks” away from any screen
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Not just a BRS but a tool for Airline and Airport Operations
Flight Operations Transit StationsLoad Planning Arrival Stations
Real-time access to bag andULD weights
In case of flight diversion find and offload bags easily
Baggage customer services staff can be informed of missed bags before the flight arrives.
Downstream airports can take on“control” of through bags
Fuel loads can be adjusted based on real weight and profits increased
Minimize aircraft time on the ground
Loading data can be validated for processing claims.
Ensure integrity of baggage info For multi-sector flights
BagMatch
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A Variety of ARINC Services Provided in ASP Model
ARINC Hosting Center (London)
Internet VPN
BagMatch
ExpressCheck
vMUSE Enterprise
AviCheck
vMUSE
LocalCheck
BagMatch
Baglink
DCS Gateways
Airlines’ DCS
AviNet
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Check us out at
THANK YOU!
www.arinc.com