wiki-service bundeswehr @ enterprise 2.0 summit 2009
DESCRIPTION
These are the Fact Slides for my talk on our Wiki-Service of the Bundeswehr (German Federal Armed Forces) at the Enterprise 2.0 Summit 2009.TRANSCRIPT
Wiki-Service of the
German Federal Armed Forces
Enterprise
2.0 SUMMIT
November 2
009
Frankfu
rt am Main
© E
gon
Häb
ich
/ PIX
ELIO
Although German Armed Forces have a organisational-wide intranet with lots of
information offers, there is no real „hub“ or „road sign“ to find the information you need.
Problem
The Wiki-Service is designed as an experiment. Its goal is to evaluate the benefits of wikis and social software for organizing the intranet‘s informations
and make knowledge more accessible.
Therefor we use the spiral approach of Concept Development and Experimentation (CD&E).
3
Quelle: http://www.bwb.org/
Method
productive operation
betatoday
Nov 08 - Inspector General permits start
Mar 09 - formal start
main experimentAug 10
2006 - first works and begin of convincing
Dec 2007 - reached ministry of defence
Timeline
Because earlier a bottom-up initiative failed at higher
leadership commitment, we choosed a middle-up-down-approach. First, we set up a demonstrator and convinced higher leadership, then we
began to built up a community.
Iteration steps
The project began with the idea of a „Wikipedia Bundeswehr“
Soon it evolved into today‘s Wiki-Service with the offer to create wikis for any use case.
The current step is about integrating social networking. Users an their knowledge shift
to focus.
Wiki-ServiceThe service hosts several wikis.
BeWiki is the hub, the roadsign to all the information in the
intranet and other wikis. Was prefilled with > 40.000 articles.
Project Wikis are used for (m)any use
cases
Agency Wikis are information
portals for organisational
units
Wikipedia Mirrors are customized, linkable and integrated mirrors of
german and english Wikipedia
Platform
Because there was no budget at the beginning, we decided to use
MediaWiki on LAMP.
Over time we added support for multiple wikis,
support for closed user groups, semantic and
social profiles
?With our steps toward focusing on communities we
more and more reach mediawiki‘s limits.After experimentation phase we‘ll have to decide which
platform will be suitable for productive operations.
Change Management
To accelerate the development of an active community we started a marketing
campaign with internal and external publications, presentations, posters, flyers, wallpapers, screensaver ...
Moder
Plan
Do
Check
Actcommunitycontrols
expertsorganisation
bots
gardeners
Quality Management
The gardener community does also garden wiki contents, but focuses on
gardening community and self control. In this way we hope to get a much higher impact of self control mechanisms by
multiplying the gardening activies.
In addition we're developing social-
technical solutions to identify more complex quality problems with an scientific approach.
Goal is to develop metrics using
metadata of wiki content that show a
probability for postitive or negative
quality issues.
Community shifts into focus
Participation rises with awareness of dynamic content and community
We use social profiles and a highly dynamic home
page to visualize participation
possible users: ~170.000
passive users: ~40.000
registered users: 2.736
authors: 881
authors > 100 edits: 88
Participation FiguresNovember 2009 (after 8 Months)
0
15000
30000
45000
60000
Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09 Jul-09 Aug-09 Sept-09
Users (by IP)
whole serviceBeWikiorganisations and projectsWikipedia Mirror
Participation FiguresSeptember 2009 (after 6 Months)
Agency Portals
Seminar Planning & Lessons by Trainees
Online Software Help by Users
Project Management
Examples of appearing Wikis
Hauptmann Dennis Marc BuschStreitkräfteamt
Cpt Dennis Marc BuschGerman Armed Forces Office
Mail: [email protected]: +49 (228) 43320 – 684
#wikibw