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PERSONAL

Nationality:UAE(AbuDhabi)

Address:P.O.Box116116Dubai,U.A.E.

FamilyStatus:Single.Tel:+971-50-7025222

wiaam@eim.ae

Wiaam Shihab M. Ghanem Bani Hashem Entrepreneur – Strategy Consultant- Trainer – Writer

ED U C A T I O N

2006 MASTER OF INTERNATIONAL BUSINESS - UNIVERSITY OF WOLLONGONG IN DUBAI-UAE

1995 BACHELOR OF EDUCATION- UAE UNIVERSITY-UAE

A W A R D S

H.H.SheikhaFatmaBintMubarakAlNahayan“MotherofNation”forOutsandingWomenintheBankingSector-2001H.H.SheikhRashidBinSaeedAlMaktoumAwardforOutstandingAcademicAchievement2006DirectorGeneralAwardforBestPerformingManagementStyleatEmiratesPost2006OutstandingLeaderAwardforTheLeadershipJourneyProgram-EmiratesPost2007OutstandingEmployeeAnnualAwardfor6consecutiveyearsfrom2002-2008atEmiratesPostBestPaintingAwardforCampaignforSupportofKuwaitatUAEUniversity1990-1991Gold&SilverMedalistatseveralsportscompetitionsatUAEUniversity(1990-1994)

BO A R D S A N D

C O M M I T T E E S

AlIhsanCharityAssociation–BoardMember&BoardSecretary–2011-2015

DGInnovationAwardCommitteeMemberat

EmiratesPost(ExMember)

FoundingMemberof

PR O F I L E SU M M A R Y

A seasoned and influential professional with over 20 years of international and local experience. Multi-disciplined with diverse experience in business building and development, HR innovative consultancy,strategicplanning,BusinessMapping,HRISandITknowledgesolutionsanddigitallearningexperience.Creative,diplomaticanddetermined.Acapableprofiler,strategist,trainer,andculturalexpert.Writerandsolotraveler.

Q U A L I F I C A T I O N S SU M M A R Y

ú FonderandCEOofPersonaHR&QualityConsultingsince2005tilldate.

ú GeneralManagerofExecutiveSolutionsMiddleEast–developingthebusinessandmanaginggovernmentandkeyaccountsaswellasVIPtoVVVIPrelationships.

ú WorkingwiththePresidentandPartnerofBensoudaConsultingasHeadofStrategy&HRsupportingkeyrelationshipswithgovernmentaswellasstrategicmanagementconsultingprojectsandestablishinginnovativedigitalsolutions.

ú ReportedtoDirectorGeneralofEmiratesPostfederalorganizationtore-engineerHRDandbuildtheTraining&DevelopmentCenterintoaninternationallyrecognizedcenterofexcellence.

ú 10yearsexperienceinbusinessstart-upsandSMEmanagement.

ú AnestablishedtrainerwithUAEUniversitydeliveringcoursesinLaborLawandLegislation,corporatebalancescorecards,managingforresults,TQMandleadershipskills.

ú LeadInvestigationcommitteesincasesoffraud,incompliance,harassment,embezzlement,forgeryanddisciplinarycasesatMashreqBankandEmiratesPost.

ú ManagedseveralprojectswithgovernmentandprivatesectororganisationssuchasMinistryofForeignAffairs,EmiratesFoundation,AbuDhabiTerminals,AlGhaithGroup,andprivateSheikhoffices.

ú SetupseveralNationalisationprojectsinUAEandinGCCsuchasAlTumoohProgram,TheNationalPostalDiploma,QatariPostPostalCertificate,TheJourneytoExcellenceProgramforManagersetc.

ú Specializedexperienceindiverseenvironmentsandwithvariousnationalities.ú SupportedBankingHRDenvironmentsandplayedaninstrumentalrolewithEmiratisationcommittee

intheBankingsectoraswellasCentralBankandgovernmentofficials.

ú RepresentedtheUAEaroundtheworldleadinginternationalcommittees,delegationsandnegotiationsandwithofficialdignitaries(tocountriessuchas:UK,France,Japan,Germany,Thailand,SriLanka,SaudiArabia,India,Algeria,Oman,Qatar,Kuwait,Bahrainetc.).

PR O F E S S I O N A L EX P E R I E N C E EXECUTIVE SOLUTIONS MIDDLE EAST–DUBAI, U.A.E.

GENERAL MANAGER (GCC) JANUARY 2014-PRESENT

ú WorkinUAEandGCCenvironmentwithvaryingindustries(includesandnotlimitedtoPrivateOffices

ofSheikhs,variousgovernmentsecurityentities,governmentorganizations,healthcare,oilandgas,retail,cultureandheritage,ITcompanies,artillery,aerospace,holdingcompanies,banksandfinancialinstitutionsetc.).

ú Buildthebusinessandopennewavenuesandincreaseprofitswithnewandrepeatbusiness–portfolioofAED12M.

ú WorkwiththeMDinoverseeingtheorganization’scapital,operationalcostsandfinancialpositioning.Ensuringallarehealthyandthatrisksandrelationshipissuesareconsidered.

ú Mitigaterisksandlegalpitfalls.

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EntrepreneursForum2003-2005(ExMember)

FoundingMemberofITFacultyAdvisoryBoardatUniversityofDubai2003-

2005(ExMember)

MemberofTechnicalCommitteeatEmiratesInstituteofBanking&

FinancialStudies1999-2001(ExMember)

LeadAssessor&Memberof

SharjahEconomic&ExcellenceAward(2008-

2012)

LeadAssessor&MemberofSharjahEconomic&

ExcellenceAward(2008-2012)

Assessor&MemberofDubaiHumanResources

Award(2011-2013) A C C R E D I T A T I O N

UAEUniversity(ContinuousEducationCenter)-

AccreditedConsultantandTrainer–

since2007tilldate

CareersManagementConsultancyManagement-AccreditedConsultant&

Trainer–Since2008tilldate

Inner-AirlinesTrainingConsultancy

-ServiceManager&AccreditedConsultant–SinceJuly2014tilldate

M E D I A

Writerofsocio-economicarticlesinBintAlKhaleejMagazine–since2009tillpresentBloggeronLinkedInSocialMediasite.FeaturedonseveralprogramsonAbuDhabiEmaratTVChannel.

A C T I V I T I E S

TrainingConsultantatUAEUniversityoncoursessuchas:-StrategicForecastingandManagingbyScenario.-AdvancedNegotiationStrategies&InfluencingSkills.-CreativityStrategies&InnovationTechniques.

ú Forecasteconomicstrategyandforecastingtoensuretheorganizationsuccessinadynamicandchangingmarket.

ú Strategizerecruitmentmodels,HRDsolutionsandgovernanceandExcellenceModelsthroughanintelligentESconsultancymodelfromdesignofscopeofworktodeliveryandevaluation.

ú MastermindandplanHRsolutionsandconsultancytacticsandsupportclientstobuildexcellencemodelsforvastnumberofindustries.

ú Manageclientexpectationsandinternaldeliverymodelstoensureefficienciesaremaximizedinallprocesses.

ú Managehighnet-worthandkeybusinessrelationshipsandserviceVIPtoVVVIPpersons.ú Keepmarketintelligenceandconductongoingmarketresearch,benchmarksandcreatebusiness

partnershipswithsubcontractorsandsolutionsproviders.ú MaintainmarketpulseandcontactsaroundtheGCCinparticularwithapersonallydevelopedmarket

intelligencesystem.ú Supporttheselectionofpartners/subcontractorsandnegotiatepitch,tendersandcontractualclaims.ú ManagecontentofESLeadershipblogandproducearticlesandrelevantresearchforwebsiteand

socialmedia. BENSOUDA CONSULTING, DUBAI, U.A.E.

HEAD OF STRATEGY & HRD JANUARY 2014-PRESENT

ú LeadconsultancyprojectsinUAEandinKingdomofSaudiArabia.ú AdvisingthePresidentandtheManagingPartnerofthecompany.ú SupportthePresidentinthestrategicplanning,environmentanalysis,andbusiness-buildingwiththe

consultancyframework.ú Supportintherecruitmentstrategyofnewstaffandexecutivecoachingofconsultants.ú Actasathink-tank;attendtoallkeyaccountmeetings,brainstormingandsolutionsbuildingmeetings.ú SuperviseallHRDandknowledgerelatedsolutionsonstrategiclevelandwithrelevantconsultancy

projects.ú Reviewimpactassessmentandrisksinvolvedwhenworkingoutdigital-knowledgesolutions,e-

LearningsolutionsandExcellenceModels.ú Conductongoingmarketmapping,research,benchmarkstudiesandcreatebusinesspartnershipswith

subcontractorsandsolutionsproviders.ú ActasthekeycontactforrelationshipswithgovernmententitiessuchasMinistryofHR&

NationalizationandDept.ofImmigration&Naturalization. PERSONA HUMAN RESOURCES & QUALITY CONSULTING

FOUNDER & CHIEF EXECUTIVE OFFICER FOUNDED JULY 2005-PRESENT

ú Setuphome-basedboutiqueconsultancytoofferHRD,ExcellenceModelconsultancyandQuality

solutionswithapproximateturnoverofAED200,000peryear.ú Builtseveralallianceswithlocalandinternationalserviceproviderstoofferanarrayofworld-class

solutions(inmanagement,HRD,QualityManagementetc.).ú Designedanddeliveredseveralkeyconsultancyprojectstoclientsingovernmentandprivatesector

organizations.ú Achieved85%repeatbusiness(ongoing).ú Designedanddeliveredvariouslearningprogramstogovernmententitiesandfederalministrieson

monthlybasis.ú Partneredwithseveralgovernmententitiesasasub-contractortodelivervaryingsolutionstoother

entities(suchasEmiratesFoundation,UAEUniversityetc.).ú Managedmarketforecastsandbudgets,apoolofcooperatingconsultants,projectframeworks,

deliveryandevaluation.ú ProducedallreportstoclientsanddeliveredpresentationstoEXCO’swheneverrequired.ú WorkedwithseveralHRD,ExcellenceCentersandQualityAwardscommitteesaroundtheUAE.ú Promotesocialresponsibilityactivitiesandworkedwithcharity.

THE COMMERCIAL BANK OF DUBAI, DUBAI, U.A.E.

HEAD OF DEVELOPMENT & NATIONALIZATION MAY 2011-JANUARY 2014

ú DeputizeHeadofHRDonmattersofdevelopmentandreporttoHRDCommittee.ú Sculptandformulateorganizationallearning&developmentstrategy,KPIsandoverallplansafter

strategicrelationshipswithbusinessgroupsandworkonExcellenceModel.ú Designedanddevelopedthebank’sfirstTalentManagementStrategyandtacticalplans.Introduced

ILMLeadershipandCoachingqualificationsandHarvardBusinessSchoolcertificationsaswellasTalentprojectswithBritishUniversityInDubai.

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-AdvancedLeadershipSkills.-AdvancedProblemSolving&DecisionMakingSkills.-AdvancedHRManagement.-TotalQualityManagementandNewAgeSystems.-ConflictManagement&Win-WinStrategies.-AdvancedRecruitment,selectionandlatestinterviewskills.-Personalityprofilingandteambuildingprograms.-TimeandStressManagementintheNewAge.-ExcellenceSkillsforManagers.

ú Designedanddevelopedthebank’sfirstAssessment&DevelopmentCenterStrategy&Plan.ú Designedthecompetenciesdictionary,frameworkandmappingacrossallbusinessunitsandshared

servicesfunctionsintheorganizationwithexternalconsultancy.ú Managee-Learningplatformanddevelopmentoflearningdigitalsolutionsandsystemswith

50,000titles.ú DevelopmentofIntelligencereportsanddocumentationforallNationalizationcommittees,

governmentliaison,HRDAwardsetc.DesignNationalizationstrategy,ManagementTrainingProgram,allperformance-supportsystemsetc.

ú Planannualemployeedevelopmentbudgetinlinewithbusinessforecastandcostreductionobjectives.PortfolioofAED8M.

ú ActasteammemberofCompensation&Benefitsprojects,JobEvaluationCommitteeandThePolicies&ProceduresDevelopmentCommittee.

ú Negotiatelong-termandshort-termcontractswithvendorsinternationalandlocalandtheirselectionandcriteria.Managedallvendorrelationshipsandthequalifyingpolicyandprocess.

ú Reviewmonthlyend-of-trainingreportsforeachbusinesssegment;analyzepotentialshortfalls,attendanceissues,anddiscuswithmanagement.

ú Financialbudgetingandcostsaving–managedacostreductionof60%ofcurrentMTPmanagementdevelopmentplans.

ú DevelopstrategicdevelopmentpolicyandgovernanceinlinewithorganizationalstrategicplanandupcomingL&Drequirements.

ú Managecomplianceandalignmenttoauditprocedures.ú AppliedasuccessfulBPRStrategyandmadeoverall25%improvementoftimeandturnaroundresults.ú Achievedarecordscoreinthedepartmentfrom20%to85%Nationalizationwithin1year.ú SupportExcellenceprojectsacrossHRDincoordinationwithQualityManagementdivisiononAwards

andaudits. EMIRATES POST (FEDERAL AUTHORITY), DUBAI, UAE.

DIRECTOR HUMAN RESOURCES MANAGEMENT & DIRECTOR OF TRAINING & DEVELOPMENT CENTER

OCTOBER 2001 - APRIL 2008

ú ReporteddirectlytoDirectorGeneralanddeliveredallprojectstoBoardofDirectors.ú Re-engineeredHRdepartmentandworkedoninternalprocessesandnewcomplianceprocedureswith

neworganizationstructure,operationalplansetc.ú StrategizednewcorporategovernancearoundHRDpolicyandimplementations,security,health,

safetyandenvironment.ú OperatedbudgetsofaroundAED35millionformanpowerandAED8millionfortraining.ú AchievedUniversalPostalUnionaccreditationonALLPostalTrainingProgramsandreceived

recognitionas“thefirst”TrainingCenterofExcellenceintheArabRegion.ú ThefirstAraborganizationtowintheUSA“Stevie’s’”InternationalBusinessAwardsfor“BestNew

Service”forTraining&DevelopmentCenter.TheAwardisconsideredtheOscarAwardforBusiness.ú WontheBestManagementStyleAward2006presentedbytheDirectorGeneral.ú TurnaroundtheTraining&DevelopmentCenterfrombeingacostcentertobecomingaprofitcenter

bycreatingcoursesandincomefrombusinessdevelopmentandcoursesforArabregionandgovernmententities.

ú WorkdirectlywithQualityManagementtointegrateExcellenceModelsandrelevantqualitysystemsintothedivision.

ú WorkdirectlywithStateAuditInstitution,Legaldivision,GeneralInspectorDirectorateandInternalAudittotrackandreduceobservation,non-compliance,fraudandcrimeissues.Managedtoachievereductionby90%within2yearsperiodonobservationsandnon-compliance.

ú Memberofcommitteethatdevelopedtheanti-fraudframeworkandcodeofconductandworkethicsguidelines.

ú IncreaseTrainingparticipationagendaby65%withinoneyearandtotalincreasesby45%onannualbasis.

ú Managetheengineeringcontractsandthegeneralservicesforthetrainingcenterandlogisticsincollaborationwithadministrationandengineeringdepartments.

ú CollaboratewithUAENationalsecurityofficialsondifferentcasesandprojectswithinandoutsideUAE.ú Representtheorganizationininternationalandlocaldelegationsanddevelopedinternationalrelations

aroundtheworld.ú FormulateandstrategizetheHRDandTraining&Developmentagendafortheentireentityaroundthe

UAEandinternationalpartnerships.ú ManageallinternationalcontactsandrelationshipsinUniversalPostalUnion,ArabLeague,GCCand

EuropeanPostaldirectorates.ú DesigninnovativeexcellencesolutionsonODlevelinareasof:competencies,performance

managementsystems,ongoingODprojectsandemployeedevelopment,manpowerplanning,etc.ú DesignthefeasibilityandimplementationoftheAssessmentCenterandranseveralprojectstoalign

withcorporateperformancestrategy.

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ú ImproveEmployeeEngagementbyseveralinnovativeinterventionsby40%.ú ManagetheEmiratisationcampaignanddevelopedtieswithauthoritiessuchasTANMIA,Tawteen

Council,ENDPProgram,etc.andlaunched:TheLeadershipJourneyProject,ThePostalDiplomaProject,QatariPostalCertificateforQatarPost,WomeninLeadershipProgrametc.

ú Actasamemberofseveralcommittees(e.g.ManagementCommittee,HRDCommittee,InvestigationCommittees,DGInnovationAwardCommitteeetc.).

ú OrganizeinternationaleventswithcontactsfromEurope,AfricaandArabCountriestotakeplaceattheTraining&DevelopmentCenter.

ú Re-engineerorganizationalstructureandrecruited,trainedandempowered14UAENationalmanagerstohandleHRDandTrainingDivisions.

ú CreatenewunitssuchasEmployeeRelationsandbusinesspartnership,AssessmentCenterUnits,ú Handleallmedia(newspaper,socialmedia,TV,Radioetc.)inrelationtotrainingevents,HRD

announcementsandLiveShowonRadio(AlbathAlMubashir).ú RecruitUAENationalswithSpecialNeedsintomeaningfulrolesandjobsforthefirsttime.ú Promotecommunityactivities.

MASHREQ BANK, DUBAI, UAE.

HR & DEVELOPMENT MANAGER (UAE & QATAR)

DECEMBER 1999 - FEBRUARY 2001

ú ManagehumanresourcesnationalagendaintheUAE&inQatar.ú ReporttoVPHRwithadottedlinedirectlytotheCEOH.E.AbdulAzizAlGhurair.ú WontheEmiratisationrecognitioncertificatefromNationalizationCommitteeintheBankingSector.ú Achievea40%nationalizationofbranchmanagersaroundtheUAEwithin1styear.ú Increaseoverallnationalizationtargetfrom8%to19%in2years.ú Createnewpoliciesandcorporategovernanceandproceduresandfollowup.ú CoordinatewithCentralBankandAuditcommittees.ú Manageinvestigations,interrogationcommitteesandaddressedjob-relatedcrimesandcompliance

issueswithalllegalmattersoffraud,harassmentetc.ú NegotiatewithlinemanagerstoincreaseUAEnationalparticipationinjobsacrosstheorganization.ú Designedandlaunched“AlTumooh”programincreasingbrandequityandattractionandretention

strategies.ú ManagedtoimpacttheHRDKPIperformanceindicatorsinmanagingpoorperformanceandreducing

absenteeism/noshowsby40%%in2years.ú InitiatedUAENationalForum.ú ManageallrelationshipswithkeygovernmententitieslikeMinistryofHumanResources&

Nationalization,NationalizationCommittees,CentralBankandEIBFSandensuredtimelyrepresentationateventsinUAEandQatar.

ú ManagedthecomplexitieswithLegal,compliance,andcompensationandbenefitsmanagementofissuesofresigningUAENationalswhohavefinancial/non-financialliabilities.

ú Promotecommunityactivities(e.g.organizedCancerAwarenessWorkshopsetc.).ú Handledallmedia(newspaper,socialmedia,TV,Radio,roadshowsetc.)inrelationtonationalization,

HRDannouncementsandLiveShowonLiveRadio(AlbathAlMubashir). HSBC, DUBAI, UAE.

RESOURCING & DEVELOPMENT OFFICER DECEMBER 1997- DECEMBER 1999

ú WorkedactingasAssistantHRManagertosource,selectanddevelopUAENationals.ú WontheNationalizationAwardin2consecutiveyears.ú Wonthe“CustomerFirst”FacilitatorawardasonlyUAEnationalfemalefacilitatorfortheHSBCregion.ú Wonseveral“Shukran”awardsfromdifferentdepartments.ú WorkedwithTrainingteamonalldevelopmenttracksforUAENationalemployeesontraining

programs:KhutwatakAlOula,MTPProgram,AlMaharaProgrametc.ú Actedasmemberin“HRAudit”team.ú AssistthemanagementindevelopingHRpoliciesandprocedures.ú LiaisewithgovernmentofficialsonNationalizationagendaandissues.ú Workedwithallacademicinstitutionslocallyandinternationallytoraisebrandequityandbuildthe

preferredemployerimage.Also,coordinatedwithHSBCUKtoorganizeattachmentsandtrainingforMTPbatchtotheirtrainingcenter.

ú Coach,mentoranddevelopUAENationalemployeesacrossthebank.ú Handlegrievances;attendinvestigationcommittee’sagendaandotherrelationshipswithPoliceand

Prosecution.ú Workdirectlywithcompliance,andcompensationandbenefitsmanagementonissuesofleaversof

UAENationalswhohavefinancial/non-financialliabilities.ú WorkedwithRegionalTrainingCenteronreviewinganddevelopinglearningmaterialsandcurriculum.

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Ministry of Education - Dubai, U.A.E

SPECIAL EDUCATION & RESOURCE ROOM TEACHER

SEPTEMBER 1995-NOVEMBER 1997

ú WorkedinaModelschoolreportingdirectlytotheschoolPrincipalandcoordinatingwithMOEheadoffice.

ú Handledthespecialeducationcasesfromdiagnosis,designingthebehavioralmodificationprogram,deliveryandevaluation.

ú Createdsupportingcurriculum,modularworksandlearningexercisesforstudentswithspeciallearningdifficulties.

ú Supportedthenormalizationandintegrationstrategyforstudentswithspeciallearningneedsandmanagedtheresourcesroomatthemodelschool.

ú Designedbehaviormodificationplansforstudentswithbehavioralproblems.ú Actedasteammemberinaselectteamwhoreviewedtheprimaryschoolscurriculumof1995-1997.ú Actedasmodeltrainertootherteacherspresentingtothematseveralworkshops.ú Preparedanddeliveredseveralpresentationstomotherswhohavechildrenwithspeciallearning

needs.ú Initiatedseveralprojectstoraisefundsfordisadvantagedfamilies(e.g.marathon,bazaaretc.).ú DevelopedmanualsfornewspecialeducationteachersfortheMinistryofEducationandthesewere

usedondifferentlevels. P R O F E S S I O N A L TR A I N I N G

HarvardBusinessSchoolExecutiveDevelopmentProgram-ManagingStrategically,LeadingforResults

March2013

AmericanInternationalAcademyforTraining&Consulting&GlobalArabianAcademyCertifiedPersonalityProfilingPractitioner(IPHTNModel)February2015CharteredAssociationofBusinessAdministrators–(Canada)

CharteredHumanResourcesConsultant–(CHRC)May2008

CharteredAssociationofBusinessAdministrators–(Canada)PostGraduateDiplomainHumanResourcesManagementMay2008

BritishPsychologicalSocietyOccupationalTestingLevelAandB-byEFPAandBPSStandards–ThroughProfilesInternationalMAY2013LondonBritishCollege&AlKhalifaCenterCreativity&InnovationStrategies

February2016CortraConsultingILMLevel5Coaching&MentoringCertificate

June2013CEB–SHLTalentMeasurementAssessorQualifyingCertificationNovember2011

PROFILESPSYCHOMETRICACADEMYPROFILESCERTIFIEDASSESSOR,PCA-XTAUGUST2006INTERNATIONALLABOURORGANIZATION(ILO)CERTIFIEDTRAINERFORENTREPRENEURSAUGUST2006

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CPPINC.(USA)MYERS-BRIGGSTYPEINDICATORPROFESSIONALQUALIFYINGPROGRAMOCTOBER2004Innovation360InstituteGreenBeltSixSigma(coursework)June2009AmericanInternationalAcademyforTraining&ConsultingDiplomainProjectManagement(coursework)June2010BSIManagementCertifiedIRCALeadISOAuditor&QualitySystemsOctober2004 M E D I A LI N K S 1) The Rights of Consumers (lil mustahlik huqooq) 45 Minutes interview about UAE Labour Market (http://www.emarattv.ae/vod/for0031080-13734/8-الحلقة-حقوق-للمستهلك) 2) Sabah Al Dar - About Human Potential and JoHari Window (http://www.emarattv.ae/vod/lp00016830-14219/36-الحلقة-الدار20%صباح) 3) Sabah Al Dar- Women’s International day (http://www.emarattv.ae/vod/lp00017136-14219/46-الحلقة-الدار-صباح)