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TRANSCRIPT
Wi-Fi Concierge
App User Guide
Android - English
Oct 2017
Wi-Fi Concierge App User Guide Android - English
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Table of Contents
1 Overview of Wi-Fi Concierge Mobile App ................................................................................ 3
2 Download Wi-Fi Concierge App .................................................................................................. 3
3 Language Settings ........................................................................................................................... 4
4 Register a New Account ................................................................................................................ 5
5 Log In To Your Account ................................................................................................................. 8
6 Forgot Email ...................................................................................................................................... 8
7 Forgot Password .............................................................................................................................. 9
8 Dashboard ....................................................................................................................................... 10
9 Internet Status (WAN) ................................................................................................................ 11
9.1 Change Internet Connection Type (DHCP PPPoE) ................................................. 12
9.2 Change Internet Connection Type (PPPoE DHCP) ................................................. 14
10 LAN: Configure the LAN IP & DHCP Server Settings ........................................................... 17
11 Wireless Configuration: Wi-Fi Configuration ........................................................................ 18
11.1 Wi-Fi 2.4 GHz ......................................................................................................................... 18
11.2 Wi-Fi 5 GHz ............................................................................................................................ 19
12 Guest Network ............................................................................................................................... 20
13 Client: Check the Connected Client Information .................................................................. 21
14 Advanced Settings ........................................................................................................................ 22
14.1 Configure Virtual Server/ Port Forwarding ................................................................... 22
14.2 Configure DMZ ..................................................................................................................... 24
15 Admin ............................................................................................................................................... 24
15.1 Check/ Reboot/ Re-apply All Settings ............................................................................ 24
15.2 Network Tools ....................................................................................................................... 25
Wi-Fi Concierge App User Guide Android - English
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15.2.1 Ping Test ......................................................................................................................... 25
15.2.2 Trace Route Test .......................................................................................................... 26
16 User Guide ....................................................................................................................................... 27
17 Gateway Settings ........................................................................................................................... 28
17.1 Change Name of Gateway ................................................................................................. 28
17.2 Add Home Gateway ............................................................................................................. 29
17.3 Delink Home Gateway ........................................................................................................ 30
18 User Settings ................................................................................................................................... 31
18.1 Change Name ........................................................................................................................ 31
18.2 Change Password ................................................................................................................. 32
19 Manage Another Gateway .......................................................................................................... 33
20 Logout .............................................................................................................................................. 34
Wi-Fi Concierge App User Guide Android - English
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1 Overview of Wi-Fi Concierge Mobile App
Your Home Gateway provides a web-based user interface, and a Wi-Fi Concierge mobile App
for you to quickly configure the gateway and manage your gateway settings anytime,
anywhere:
• Dashboard Overview
• WAN Settings
• LAN Settings: Configure the LAN IP & DHCP Server Settings
• Wireless Configuration
• Guest Network
• Connected Client
• Advanced Settings: Virtual Server/Port Forwarding, DMZ
• Network Tools: Ping, Trace Route Test
2 Download Wi-Fi Concierge App
The latest Android version of Wi-Fi Concierge for mobile devices is available on Play Store (Supports English and Traditional Chinese)
1. Type the keyword “Wi-Fi Concierge” on Play Store of your Android device 2. In the results window, select “Wi-Fi Concierge” 3. Tap “INSTALL”, then “ACCEPT” to install, or 4. You can download the App via the QR Code on the right:
Wi-Fi Concierge App User Guide Android - English
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3 Language Settings
1. Click at the top right-hand corner of the login page
2. Choose your preferred language
Or you can click after login, then click Language
Wi-Fi Concierge App User Guide Android - English
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4 Register a New Account
1. Once installed, tap the icon on your
Android Phone screen to launch the App
2. At the login page, choose your preferred
language at the top right-hand corner, then
press Sign Up Now
3. Enter the following information, then click Submit
User Email Address : Your preferred email address as your user name [ONE account can be paired with multiple gateways, while EACH gateway can only be paired to ONE account] Password : Your preferred password* Confirm Password : Input your password* again, password entered must be same as the above field *User Password must be more than eight (8) characters, and contain at least one (1) UPPERCASE letter, one (1) lowercase letter and one (1) alphanumeric character
4. After pressing Submit, the system will send a verification code (OTP) to your email
Wi-Fi Concierge App User Guide Android - English
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5. Enter the verification code on the page,
then press Verify & Proceed
6. Connect to Gateway’s Network via Wi-Fi network
Upon successful connection, press NEXT
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7. Enter the Last 4 Digits of Serial Number
After entering the last 4 digits,
press PAIR UP WITH HOME GATEWAY
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5 Log In To Your Account
Enter the User Email Address and Password, then
choose a language option and click Login
6 Forgot Email
1. Click Forgot Email
2. Enter your Gateway’s Serial Number, then
click Submit
3. Tips about your email address will be
displayed accordingly
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7 Forgot Password
1. Click Forgot Password
2. Enter the registered email address to receive
the password reset link, then press Request
Reset Link
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8 Dashboard
On the Dashboard, you can view the following information:
• Internet Status (WAN)
• Local Area Network (LAN)
• Wi-Fi 2.4 GHz
• Wi-Fi 5 GHz
You can press More to view more detailed status of each
dashboard item, or directly modify the settings of Local Area
Network or Wi-Fi and then press
Or you can click to choose an item to manage
In addition, the color of the bar under the small house icon represents connection status
GREEN = Connected | RED = Disconnected
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9 Internet Status (WAN)
Check the Internet Status (WAN) of:
• Internet Connection Type (DHCP ; PPPoE)
• IP Address
• Connection Status (Connected = Successful
WAN Connection ; Disconnected =
Un-successful WAN Connection)
• Subnet Mask
• Default Gateway
• DNS Server
• MAC Address
The example on the right shows that the WAN
connection is using DHCP mode, connection status is
successful as indicated by Connected, and you could
get the IP address and other information for your
Home Gateway
This example on the right shows that the WAN
connection status is unsuccessful as indicated by
Disconnected
Please check:
• If the network cable is loose or try to use other
network cables for connection; also,
• Please check the indicator LED status of ONT
(Modem) (only applicable to broadband service
customers):
For normal operation of ONT (Modem), indicator
LED: POWER,PON (GPON) and LAN
(ETHERNET) should be ALL in GREEN.
If any of the indicator LED is off or in RED, please first check the power connection of the ONT
(Modem). If situation persists, please contact HKBN customer service hotline at 128-100
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9.1 Change Internet Connection Type (DHCP PPPoE)
Change your internet connection type from
DHCP to PPPoE
1. Click the Internet Connection Type, “DHCP”
/ “Select Connection Type”
2. Choose the connection type you want to
switch to
3. Confirm your setting
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4. Connect your mobile device with the
Home Gateway’s Wi-Fi network. You can
click “Open Wi-Fi Setting” button, the app
will redirect you to the Wi-Fi Setting page
5. Click “Next” to continue
6. Enter the default WPA Key 5GHz to
verify your Home Gateway
(You can find the default Wi-Fi
password at the bottom of the Home
Gateway)
7. Click “Next” to continue
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8. Enter your PPPoE login information
9. Click “Save” to update the WAN
connection type
10. Once the setting is saved
successfully, you will see a message,
“PPPoE enable success”. The app
will redirect you back to “Internet
Status” page
9.2 Change Internet Connection Type (PPPoE DHCP)
Change your internet connection type from PPPoE to DHCP
1. Click the Internet Connection Type,
“PPPoE” / “Select Connection Type”
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2. Choose the connection type you want to
switch to
3. Confirm your setting
4. Connect your mobile device with the
Home Gateway’s Wi-Fi network. You can
click “Open Wi-Fi Setting” button, the
app will redirect you to the Wi-Fi Setting
page
5. Click “Next” to continue
6. Enter the default WPA Key 5GHz to
verify your Home Gateway
(You can find the default Wi-Fi password
at the bottom of the Home Gateway)
7. Click “Next” to change the internet
connection type to DHCP
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8. Once the setting is saved successfully, you
will see a message, “PPPoE enable success”.
The app will redirect you back to “Internet
Status” page
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10 LAN: Configure the LAN IP & DHCP Server Settings
Configure the LAN IP & DHCP Server settings
- IP Address (Default setting : 192.168.1.1 )
- Subnet Mask (Default setting : 255.255.255.0 )
- IP Pool Starting Address (Default setting : 192.168.1.50 )
- IP Pool Ending Address (Default setting : 192.168.1.150 )
- DNS Server 1
- DNS Server 2
- Select ON to enable or OFF to disable the DHCP Server (Default setting : ON ) (GREEN =
ON ; GREY = OFF)
- Lease Time
- DHCP Reserved Device
o Select ON to reserve the IP, OFF to cancel the reservation
Click to save the configuration
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11 Wireless Configuration: Wi-Fi Configuration
Home Gateway supports both 2.4 GHz and 5 GHz wireless connections, you can set up an SSID
for each frequency
11.1 Wi-Fi 2.4 GHz
Set up 2.4 GHz Wi-Fi network
1) Select 2.4 GHz
2) Choose the Wi-Fi Status
3) Assign a unique name for your hotspot in SSID
name to identify your wireless network
4) Set up a Password for this Wi-Fi network
*Password must be within 8-31 characters*
The default settings are recommended. You can
configure your own settings for the Wi-Fi network,
or you could skip the following steps to step 11
directly
5) Select ON to enable or OFF to disable Hidden SSID. (GREEN = ON ; GREY = OFF)
If ON is selected, the SSID will be hidden, you have
to manually input the SSID when connecting to Wi-
Fi
6) Select a Channel (Default setting: Auto)
7) Select a Wireless Mode (Default setting: ng)
8) Select a Channel Width (Default setting : Auto)
9 Select an Authentication Method (Default
setting : WPA2)
10) Select an Encryption Mode (Default setting :
TKIP/AES)
11) Click to save the configuration
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11.2 Wi-Fi 5 GHz
Set up 5 GHz Wi-Fi network
1) Select 5 GHz
2) Choose the Wi-Fi Status
3) Assign a unique name for your hotspot in SSID
name to identify your wireless network
4) Set up a Password for this Wi-Fi network
*Password must be within 8-31 characters*
The default settings are recommended. You can
configure your own settings for the Wi-Fi network,
or you could skip the following steps to step 11
directly
5) Select ON to enable or OFF to disable Hidden
SSID. (GREEN = ON ; GREY = OFF)
If ON is selected, the SSID will be hidden, you have
to manually input the SSID when connecting to
Wi-Fi
6) Select a Channel (Default setting: Auto)
7) Select a Wireless Mode (Default setting:
a/n/ac)
8) Select a Channel Width (Default setting :
80MHz)
9 Select an Authentication Method (Default
setting : WPA2)
10) Select an Encryption Mode (Default setting :
TKIP/AES)
11) Click to save the configuration
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12 Guest Network
With the firmware version 1_20 or above, your Home Gateway can support to create a
separate Wi-Fi network for your guest. It can make your home network more secure.
Enable the Guest Network
1. Enter “Guest Network”
2. You can edit the guest SSID name, password, authentication method and encryption
mode for both 2.4Ghz and 5GHz guest network
3. After setting the configure, click to save your setting
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13 Client: Check the Connected Client Information
Check the Connected Client Information:
- Connection o 2.4G WLAN = 2.4 GHz Wi-Fi Network o 5G WLAN = 5 GHz Wi-Fi Network o LAN = Local Area Network
- Host Name
- Mac Address
- IP Address
- Address Source
- Type
- LAN Port
- Device Type
- Vendor Name
- DHCP Reserved (GREEN = ON ; GREY = OFF)
Example on the right shows that the Host named ESOPDMtekiMBP whose MAC address is c8:2a:14:-:-:- gets its IP address 192.168.1.116 through DHCP, and is directly connected to the Home Gateway through LAN Port 2
Click to save the settings
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14 Advanced Settings
14.1 Configure Virtual Server/ Port Forwarding
Home Gateway supports Single Port Forwarding, Port Range Forwarding and Single Port Translation. 1) Select Virtual Server / Port Forwarding under Advanced Settings 2) Select ON under Action to start configuration (GREEN = ON ; GREY = OFF) 3) Input :
- Service Name : Description *Chinese description is currently not supported
- Port Start : External Port Start - Port End : External Port End - Local IP : Internal IP - Local Port : Internal Port
4) Select a Protocol 5) Click to save the configuration
Example for Single Port Forwarding (Chinese description is currently not supported): Traffic directed to external port 8000 will be
forwarded to 192.168.1.199 internal port 8000
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Example for Port Range Forwarding (Chinese description is currently not supported): Traffic directed to external port in the
range of 8443-8444 will be forwarded to
192.168.1.2 internal port 8443
Example for Single Port Translation (Chinese description is currently not supported): Traffic directed to external port 8080 will
be forwarded to 192.168.1.2 internal port
9080
Disable Virtual Server/ Port Forwarding
1) Select OFF for Enable (GREY = OFF)
2) Click to save the change
Remove Virtual Server/ Port Forwarding
1) Select ON for Delete (GREEN = ON)
2) Click to save the change
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14.2 Configure DMZ
1) Click DMZ under Advanced Settings
2) Click ON to enable or OFF to disable
DMZ (GREEN = ON ; GREY = OFF)
3) Input the LAN IP Address
4) Click to save the change
15 Admin
15.1 Check/ Reboot/ Re-apply All
Settings
Click Device Info to view information of the Home Gateway: - Model Number - Firmware Version - Uptime - Device Time - uPnP Status
Click REBOOT to restart your Home Gateway
Click RE-APPLY ALL SETTING to re-apply all
the setting you have done on your Home
Gateway
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15.2 Network Tools
15.2.1 Ping Test
Click Network Tools
Follow the steps below to perform a Ping
test:
1) Select Ping in Method
2) Input the website or IP in Target
3) Click QUERY
4) Below results will be displayed:
• Average Response Time
• Diagnostics State : Complete means the test is successful
• Failure Count
• Maximum Response Time
• Minimum Response Time
• Success Count
Here is the Ping Test Result, showing that
the Home Gateway could successfully send
and receive data 4 times with
www.google.com without failure.
The average response time is only 14 ms
and there is no difference between the
maximum and minimum response time,
representing that the internet connection
is stable.
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15.2.2 Trace Route Test
Follow the steps below to perform a Trace Route test:
1) Select Traceroute in Method
2) Input the website or IP in Target
3) Click QUERY
4) Below results will be displayed:
• Diagnostics State : Complete means
the test is successfully performed
• Response Time : The time needed
for transmitting and receiving data
from the Home Gateway to
destination
• Number of Entries : The number of
routers passed through for transmitting data from the Home Gateway to
destination
• Index, Host Address and RT Times: The Host Name, Host IP address and the
round trip times (in ms) needed for transmitting and receiving data from the
Home Gateway to destination
Here is the trace route result, showing
that the test is performed successfully,
and it lists out the path for transmitting
data from the Home Gateway to
destination www.yahoo.com.hk
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16 User Guide
You can click User Guide to browse the related user manual of Wi-Fi Concierge
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17 Gateway Settings
17.1 Change Name of Gateway
To change the name of you gateway, please click , then press your device name, or
directly tap to enter the Gateway Settings page. After performing a change, press
to save your settings
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17.2 Add Home Gateway
*ONE account can be paired with multiple
gateways, while EACH gateway can only be
paired to ONE account *
Tap , then press Add Gateway, or
directly press to enter the Gateway
Settings page, then press Add Home Gateway
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17.3 Delink Home Gateway
To un-pair your gateway, please click , then press your device name, or directly tap
to enter the Gateway Settings page, then click
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18 User Settings
18.1 Change Name
Click , then press User Settings, input the name you want to be shown, then press
to save the settings
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18.2 Change Password
Click , then press Change Password
Enter the following information to change password
*User Password must be more than eight (8) characters, and contain at least one (1)
UPPERCASE letter, one (1) lowercase letter and one (1) alphanumeric character*
• Current Password
• New Password
• Confirm New Password
Then press Submit
Wi-Fi Concierge App User Guide Android - English
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19 Manage Another Gateway
If your account is paired with more than one gateway, there are 2 ways to manage another
gateway
1. Slide the small house icon to enter the configuration menu of that device; or,
2. Click ,then choose the gateway you want to manage
Wi-Fi Concierge App User Guide Android - English
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20 Logout
Tap , click Log Out, and then click Confirm
END