why your employee engagement survey doesn’t cut...
TRANSCRIPT
![Page 1: Why Your Employee Engagement Survey Doesn’t Cut Ithumannatureatwork.com/wp-content/uploads/2016/06/... · 6/20/2016 2 The Annual Employee Engagement Survey Fail The Usual Suspects](https://reader035.vdocuments.mx/reader035/viewer/2022081522/5fa790361752ef57ee48e39f/html5/thumbnails/1.jpg)
6/20/2016
1
Why Your Employee Engagement
Survey Doesn’t Cut It
It’s time to customize the employee experience
With David Lee
Source: State of the American Workplace by the Gallup Organization
Despite The Billions…
![Page 2: Why Your Employee Engagement Survey Doesn’t Cut Ithumannatureatwork.com/wp-content/uploads/2016/06/... · 6/20/2016 2 The Annual Employee Engagement Survey Fail The Usual Suspects](https://reader035.vdocuments.mx/reader035/viewer/2022081522/5fa790361752ef57ee48e39f/html5/thumbnails/2.jpg)
6/20/2016
2
The Annual Employee
Engagement Survey Fail
The Usual Suspects
1. The results aren’t reported or…
2. Nothing is done with the results
3. It’s seen as an “HR Thing”
4. It’s seen as a “program done to” employees, not a collaborative process
5. Goodies, Gimmicks, and Gala Events are seen as the solution
![Page 3: Why Your Employee Engagement Survey Doesn’t Cut Ithumannatureatwork.com/wp-content/uploads/2016/06/... · 6/20/2016 2 The Annual Employee Engagement Survey Fail The Usual Suspects](https://reader035.vdocuments.mx/reader035/viewer/2022081522/5fa790361752ef57ee48e39f/html5/thumbnails/3.jpg)
6/20/2016
3
Survey data—even
with comments—
only gives you the
tip of the iceberg.
![Page 4: Why Your Employee Engagement Survey Doesn’t Cut Ithumannatureatwork.com/wp-content/uploads/2016/06/... · 6/20/2016 2 The Annual Employee Engagement Survey Fail The Usual Suspects](https://reader035.vdocuments.mx/reader035/viewer/2022081522/5fa790361752ef57ee48e39f/html5/thumbnails/4.jpg)
6/20/2016
4
Augment Surveys With In-Depth, Targeted
Interviews Conducted by An External Source
![Page 5: Why Your Employee Engagement Survey Doesn’t Cut Ithumannatureatwork.com/wp-content/uploads/2016/06/... · 6/20/2016 2 The Annual Employee Engagement Survey Fail The Usual Suspects](https://reader035.vdocuments.mx/reader035/viewer/2022081522/5fa790361752ef57ee48e39f/html5/thumbnails/5.jpg)
6/20/2016
5
Augment Surveys With In-Depth, Targeted
Interviews Conducted by An External Source
1. In-depth perceptions and perspectives on key issues, aka “Voice of the Customer”
2. What’s most important to your A-List Talent
3. Talent Magnet and Employer Branding intel
4. “Little things” that are accumulating and…
Why Your Employee Engagement
Survey Doesn’t Cut It
With David Lee
It’s time to customize the employee experience
![Page 6: Why Your Employee Engagement Survey Doesn’t Cut Ithumannatureatwork.com/wp-content/uploads/2016/06/... · 6/20/2016 2 The Annual Employee Engagement Survey Fail The Usual Suspects](https://reader035.vdocuments.mx/reader035/viewer/2022081522/5fa790361752ef57ee48e39f/html5/thumbnails/6.jpg)
6/20/2016
6
Engagement is Viewed As a Statistic
Rather Than An Individual Experience
![Page 7: Why Your Employee Engagement Survey Doesn’t Cut Ithumannatureatwork.com/wp-content/uploads/2016/06/... · 6/20/2016 2 The Annual Employee Engagement Survey Fail The Usual Suspects](https://reader035.vdocuments.mx/reader035/viewer/2022081522/5fa790361752ef57ee48e39f/html5/thumbnails/7.jpg)
6/20/2016
7
![Page 8: Why Your Employee Engagement Survey Doesn’t Cut Ithumannatureatwork.com/wp-content/uploads/2016/06/... · 6/20/2016 2 The Annual Employee Engagement Survey Fail The Usual Suspects](https://reader035.vdocuments.mx/reader035/viewer/2022081522/5fa790361752ef57ee48e39f/html5/thumbnails/8.jpg)
6/20/2016
8
![Page 9: Why Your Employee Engagement Survey Doesn’t Cut Ithumannatureatwork.com/wp-content/uploads/2016/06/... · 6/20/2016 2 The Annual Employee Engagement Survey Fail The Usual Suspects](https://reader035.vdocuments.mx/reader035/viewer/2022081522/5fa790361752ef57ee48e39f/html5/thumbnails/9.jpg)
6/20/2016
9
![Page 10: Why Your Employee Engagement Survey Doesn’t Cut Ithumannatureatwork.com/wp-content/uploads/2016/06/... · 6/20/2016 2 The Annual Employee Engagement Survey Fail The Usual Suspects](https://reader035.vdocuments.mx/reader035/viewer/2022081522/5fa790361752ef57ee48e39f/html5/thumbnails/10.jpg)
6/20/2016
10
“Average
managers play
checkers, while
great managers
play chess.”
Marcus Buckingham
![Page 11: Why Your Employee Engagement Survey Doesn’t Cut Ithumannatureatwork.com/wp-content/uploads/2016/06/... · 6/20/2016 2 The Annual Employee Engagement Survey Fail The Usual Suspects](https://reader035.vdocuments.mx/reader035/viewer/2022081522/5fa790361752ef57ee48e39f/html5/thumbnails/11.jpg)
6/20/2016
11
Each Employee Has Their Own Unique
“Engagement Recipe”
What is Their Unique “Engagement
Recipe”?
![Page 12: Why Your Employee Engagement Survey Doesn’t Cut Ithumannatureatwork.com/wp-content/uploads/2016/06/... · 6/20/2016 2 The Annual Employee Engagement Survey Fail The Usual Suspects](https://reader035.vdocuments.mx/reader035/viewer/2022081522/5fa790361752ef57ee48e39f/html5/thumbnails/12.jpg)
6/20/2016
12
How do you customize the employee
experience so it best fits…?
![Page 13: Why Your Employee Engagement Survey Doesn’t Cut Ithumannatureatwork.com/wp-content/uploads/2016/06/... · 6/20/2016 2 The Annual Employee Engagement Survey Fail The Usual Suspects](https://reader035.vdocuments.mx/reader035/viewer/2022081522/5fa790361752ef57ee48e39f/html5/thumbnails/13.jpg)
6/20/2016
13
The Starbuckification of Society
![Page 14: Why Your Employee Engagement Survey Doesn’t Cut Ithumannatureatwork.com/wp-content/uploads/2016/06/... · 6/20/2016 2 The Annual Employee Engagement Survey Fail The Usual Suspects](https://reader035.vdocuments.mx/reader035/viewer/2022081522/5fa790361752ef57ee48e39f/html5/thumbnails/14.jpg)
6/20/2016
14
http://www.haygroup.com/downloads/MicroSites/L2030/Hay_Group_Leadership_2030%20whitepaper_2014.pdf
Source:
Six Global Megatrends
“[Companies] must understand every worker and customer as an individual, or lose out on talent and business.”
Individualization:
One of the Six Megatrends Leaders Must
Understand
Source: Building the New Leader: Leadership Challenges of the Future Revealed by The Hay Group
![Page 15: Why Your Employee Engagement Survey Doesn’t Cut Ithumannatureatwork.com/wp-content/uploads/2016/06/... · 6/20/2016 2 The Annual Employee Engagement Survey Fail The Usual Suspects](https://reader035.vdocuments.mx/reader035/viewer/2022081522/5fa790361752ef57ee48e39f/html5/thumbnails/15.jpg)
6/20/2016
15
“Engagement will need to be more personal, tapping into each employee’s needs, drivers, outlook and expectations.”
Individualization:
One of the Six Megatrends Leaders Must
Understand
Source: Building the New Leader: Leadership Challenges of the Future Revealed by The Hay Group
Each Employee Has Their Own Unique
“Engagement Recipe”
![Page 16: Why Your Employee Engagement Survey Doesn’t Cut Ithumannatureatwork.com/wp-content/uploads/2016/06/... · 6/20/2016 2 The Annual Employee Engagement Survey Fail The Usual Suspects](https://reader035.vdocuments.mx/reader035/viewer/2022081522/5fa790361752ef57ee48e39f/html5/thumbnails/16.jpg)
6/20/2016
16
Core Ingredients
1. Meaning and Purpose
– “I am part of something that makes a difference in the world.”
– “I personally make a difference”
2. M.A.P. – Mastery | Achievement | Progress
3. Autonomy
Core Ingredients
4. Relationships & Community
5. Problem-Solving, Learning, Professional Development
6. Respect: Personal and Professional
7. Seen and Treated as an Individual
![Page 17: Why Your Employee Engagement Survey Doesn’t Cut Ithumannatureatwork.com/wp-content/uploads/2016/06/... · 6/20/2016 2 The Annual Employee Engagement Survey Fail The Usual Suspects](https://reader035.vdocuments.mx/reader035/viewer/2022081522/5fa790361752ef57ee48e39f/html5/thumbnails/17.jpg)
6/20/2016
17
How DO you tailor the employee
experience?
![Page 18: Why Your Employee Engagement Survey Doesn’t Cut Ithumannatureatwork.com/wp-content/uploads/2016/06/... · 6/20/2016 2 The Annual Employee Engagement Survey Fail The Usual Suspects](https://reader035.vdocuments.mx/reader035/viewer/2022081522/5fa790361752ef57ee48e39f/html5/thumbnails/18.jpg)
6/20/2016
18
Have “Help Me Help You Help Us”
Conversations
![Page 19: Why Your Employee Engagement Survey Doesn’t Cut Ithumannatureatwork.com/wp-content/uploads/2016/06/... · 6/20/2016 2 The Annual Employee Engagement Survey Fail The Usual Suspects](https://reader035.vdocuments.mx/reader035/viewer/2022081522/5fa790361752ef57ee48e39f/html5/thumbnails/19.jpg)
6/20/2016
19
HumanNatureAtWork.com/SHRM16
What Questions Do YOU Ask or…Would
Love YOUR Manager to Ask You?
![Page 20: Why Your Employee Engagement Survey Doesn’t Cut Ithumannatureatwork.com/wp-content/uploads/2016/06/... · 6/20/2016 2 The Annual Employee Engagement Survey Fail The Usual Suspects](https://reader035.vdocuments.mx/reader035/viewer/2022081522/5fa790361752ef57ee48e39f/html5/thumbnails/20.jpg)
6/20/2016
20
Questions Around…
1. Goals, aspirations, and interests
2. Strengths
3. Personality/Behavioral Styles
4. “Managers who brought out the best in you”
5. “Managers and employers who made it difficult for you to be at your best”
6. Most important job ingredients
HumanNatureAtWork.com/SHRM16
For More Questions and Resources…
![Page 21: Why Your Employee Engagement Survey Doesn’t Cut Ithumannatureatwork.com/wp-content/uploads/2016/06/... · 6/20/2016 2 The Annual Employee Engagement Survey Fail The Usual Suspects](https://reader035.vdocuments.mx/reader035/viewer/2022081522/5fa790361752ef57ee48e39f/html5/thumbnails/21.jpg)
6/20/2016
21
“Questions About Me As a Manager”
1. Most helpful?
2. Most frustrating?
3. The One Thing…
– Stop
– Start
– Do more of…
Questions About Managerial Moments
of Truth
1. Delegation and Expectations
2. Feedback
3. Appreciation and Recognition
4. Resolving Conflict
![Page 22: Why Your Employee Engagement Survey Doesn’t Cut Ithumannatureatwork.com/wp-content/uploads/2016/06/... · 6/20/2016 2 The Annual Employee Engagement Survey Fail The Usual Suspects](https://reader035.vdocuments.mx/reader035/viewer/2022081522/5fa790361752ef57ee48e39f/html5/thumbnails/22.jpg)
6/20/2016
22
For This to Work…
1. Feedback Request and “Interviewing” Skills
2. Emotional Safety
3. Follow Through
4. Ongoing Conversation
Next Steps
1. Share this with your managers or…your most receptive managers.
2. Share the articles at HumanNatureAtWork.com/2016 with them
3. Explore technological component to make it more precise and trackable
4. Pilot or with whole group – training and deployment
![Page 23: Why Your Employee Engagement Survey Doesn’t Cut Ithumannatureatwork.com/wp-content/uploads/2016/06/... · 6/20/2016 2 The Annual Employee Engagement Survey Fail The Usual Suspects](https://reader035.vdocuments.mx/reader035/viewer/2022081522/5fa790361752ef57ee48e39f/html5/thumbnails/23.jpg)
6/20/2016
23
HumanNatureAtWork.com/SHRM16
Feel Free to Reach Out And Ask
Questions
David Lee, HumanNature@Work
Email: [email protected] LinkedIn: www.linkedin.com/in/humannatureatwork/ Twitter: https://twitter.com/HumanNatureWork Phone: 207-571-9898