why voip make sense for smbs
TRANSCRIPT
Why VoIP Makes Sense For SMBs
David FridleyProduct Manager IP Telephony Solutions
Telecommunication Systems DivisionPhone: 949-583-3692
Agenda
Features Quantitative Qualitative Examples
Big Company Features for SMB
Call Center / ACD Voice Mail and Unified Messaging IVR w/ Text to Speech Web based personal administration Remote Management Custom Applications Integrated Application Server
Quantitative
Reduce cost of Moves, Adds, and Changes Reduce Telco Charges
Long Distance Charges Separate Voice and Data services Wireless Service Bill
Quantitative
Hard Savings Item Assumptions Hard Savings Value
Expense for moves, adds, changes and removals (MACRs)
-100 Users-1MACR/user/year-$100/MACR
$10,000 per year
Toll charges for intra-company long-distance
-100 Users-200 long-distance minutes/user/month-$0.04 per minute
$9,600 per year
Source: Yankee Group, 2006
Hard Savings Item Assumptions Hard Savings Value
Qualitative
Broader Reach Network Sites Together over IP Take an IP phone home / remote Voice over WiFi within the Business
Networked Applications ACD / Call Center Auto Attendant IVR Unified Messaging
QualitativeHard Savings Item Assumptions Hard Savings Value
Advanced, robust and mobile, voice and data features
-Unified Messaging-Find me / follow me-Visual voicemail-Remote worker integration-Voicemail notification
More effective and efficient internal communications
Integrated information services
-Integration with CRM software-Automatic link between customer telephone activity and customer databases
Improved customer service and customer satisfaction; reduced churn
Advanced multimedia and collaboration tools
-Multiple users-Simultaneous peer-to-peer voice, data, and video
Increased employee productivity and collaboration
Source: Yankee Group, 2006
Soft Savings Item Example Soft Savings Value
VoIP Business Drivers
Source: Yankee Group 2005 Small & Medium Business Communications, Broadband and VoIP Survey
Example: Travel Agency
Qualitative Centralized ACD Agents worked remotely over IP Provide 24 hours service like the big agencies
Example: Electrical Contractor
70 Employees 2 sites in San Diego 5 sites in 5 cities in Mexico
Example: Electrical Contractor Qualitative
Centralized Auto Attendant
Centralized Voice Mail Unified Dialing Plan –
Across Boarders IP Telephone allowed
employees to work more efficient remotely
Remote System Administration
Quantitative Saved $17,500 annually
in long distance / cross boarder costs
Saved $7,500 annually in reduced cellular costs
ROI 2 years
Example: Boutique Clothing Manufacture
Locations 1 US Headquarters 1 US Showroom 1 Mexico 4 Asia
66 Employees (US)
Example: Boutique Clothing Manufacture
Qualitative Centralized Voice Mail Unified Dialing Plan –
Across Boarders IP Telephone allowed
CEO to work more efficient while traveling and from home
Quantitative Eliminated most long
distance bills
Summary
“Managers should also ask how VoIP can improve or transform—how they do what they do.” – Harvard Business Review, September 2005
Audience Q&A