why has dilip, who lives in bangalore, changed his name to david? a geographical mystery
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Why has Dilip, who lives in Bangalore, changed his name to David? A Geographical Mystery. Why has Dilip, who lives in Bangalore, changed his name to David?. Who is Dilip? Where does he work? Why has he changed his name to David? - PowerPoint PPT PresentationTRANSCRIPT
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Why has Dilip, who lives in Bangalore, changed his name
to David?
A Geographical Mystery
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Why has Dilip, who lives in Bangalore, changed his name to
David?• Who is Dilip? • Where does he work?• Why has he changed his name to
David?• How does Dilip’s story explain how India
and Britain are connected?
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Clue:
1 Dilip earns £40 a week. An equivalent worker in Britain would earn £200
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Clue:
2 A teacher in India earns £20 a week
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Clue:
3 Bangalore has a population of over 6 million people and is the fastest growing city in Asia
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Clue:
4 Indian call centres are 40% cheaper to run than British ones
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Clue:
5 2 million people a year graduate from Indian universities and technical colleges
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Clue:
6 One third of India’s population lives in absolute poverty
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Clue:
7 Dilip has been trained to speak English with a convincing Geordie (Newcastle) accent
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Clue:
8 1000 workers in Tyneside protested recently about Lloyds TSB plans to close its Newcastle call centre and transfer services to India
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Clue:
9 There has been a big drop in infant and child mortality in India in recent decades
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Clue:
10 The single biggest cost for a call centre is labour
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Clue:
11 India gained independence from Britain nearly 50 years ago
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Clue:
12 Dilip has never been to the UK but heknows a lot about the English PremierFootball League
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Clue:
13 Nearly 2% of the total UK workforce isemployed in call centres
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Clue:
14 In the last two decades GDP in Indiahas grown significantly but there arehigher rates of unemployment
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Clue:
15 The Bangalore region is called the‘byte-basket’ of India. There are 1154 I.T.companies based there
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Clue:
16 Dilip uses the Internet every day tocheck what the weather is like Newcastle
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Clue:
17 In July 2003 Norwich Union (aninsurance company) shed 900 jobs in theUK
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Clue:
18 Indian call centres recruit onlyuniversity and college graduates
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Clue:
19 In 2002 and 2003, 28 British call centre firms moved 50,000 jobs overseas
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Clue:
20 Dilip often has to work through the night
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Clue:
21 Many Indians speak good English
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Clue:
22 The top two call centre locations in the UK are Tyneside and Glasgow
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Clue:
23 Call centre staff in India are educated to a higher level than their UK counterparts
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Clue:
24 Britain’s busiest telephone number is the rail enquiry service
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Clue:
25 Dilip is allowed to watch ‘Eastenders’ and ‘Coronation Street’ in his lunch break
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Clue:
26 Research has shown that people withGeordie (Newcastle) and Scottish accents are considered to be trustworthy
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Clue:
27 British Telecom aims to reduce its callcentres in the UK from 104 to 31
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Clue:
28 A leading Indian newspaper writer haswarned that call centres reduce Indian graduates to ‘cyber-coolies’
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Clue:
29 The University of Bangalore has300,000 students and is the largest inAsia
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Clue:
30 Call centres in the UK are oftenlocated in areas of industrial decline andhigh unemployment
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By the end of the exercise, most pupils should be able to answer the following
questions :1. What are the main location factors which account
for the distribution of call centres in the UK?2. Why have so many UK call centre jobs been ‘off-
shored’/’out-sourced’ (teach these phrases) to India?
3. What are the advantages and disadvantages of this for the Indian economy?
4. What are the advantages and disadvantages of this for the UK economy and for customers in the UK?
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