why do i care about open call center data?
DESCRIPTION
Why do I care about open call center data?. Presentation to the 11th Annual Conference for The Association of Government Contact Center Employees. Image by Alfredo Molina http://commons.wikimedia.org/wiki/File:Emergency_Call_Center_112.jpg. I want my city to be smarter. - PowerPoint PPT PresentationTRANSCRIPT
![Page 1: Why do I care about open call center data?](https://reader035.vdocuments.mx/reader035/viewer/2022062309/5681457e550346895db256d2/html5/thumbnails/1.jpg)
Why do I care aboutopen call center data?
Presentation to the 11th Annual Conference for The Association of
Government Contact Center Employees
Image by Alfredo Molina http://commons.wikimedia.org/wiki/File:Emergency_Call_Center_112.jpg
![Page 2: Why do I care about open call center data?](https://reader035.vdocuments.mx/reader035/viewer/2022062309/5681457e550346895db256d2/html5/thumbnails/2.jpg)
I want my city to be smarter.
![Page 3: Why do I care about open call center data?](https://reader035.vdocuments.mx/reader035/viewer/2022062309/5681457e550346895db256d2/html5/thumbnails/3.jpg)
My city & I should be able to easily look up things like what kind, where, how many, & how often we respond to 311 & 911.
![Page 4: Why do I care about open call center data?](https://reader035.vdocuments.mx/reader035/viewer/2022062309/5681457e550346895db256d2/html5/thumbnails/4.jpg)
![Page 5: Why do I care about open call center data?](https://reader035.vdocuments.mx/reader035/viewer/2022062309/5681457e550346895db256d2/html5/thumbnails/5.jpg)
![Page 6: Why do I care about open call center data?](https://reader035.vdocuments.mx/reader035/viewer/2022062309/5681457e550346895db256d2/html5/thumbnails/6.jpg)
Emergency responders should be able to cross reference with public works & city event locations on a realtime map for smarter routing.
![Page 7: Why do I care about open call center data?](https://reader035.vdocuments.mx/reader035/viewer/2022062309/5681457e550346895db256d2/html5/thumbnails/7.jpg)
http://blog.okfn.org/2010/10/25/getting-started-with-governmental-linked-open-data/
Actual Fireman
![Page 8: Why do I care about open call center data?](https://reader035.vdocuments.mx/reader035/viewer/2022062309/5681457e550346895db256d2/html5/thumbnails/8.jpg)
From where in my city are we receiving 311 calls?
How often are we responding to these locations?
![Page 10: Why do I care about open call center data?](https://reader035.vdocuments.mx/reader035/viewer/2022062309/5681457e550346895db256d2/html5/thumbnails/10.jpg)
Chart by Lindsay Pettingill, published by Daniel Hopkins http://www.themonkeycage.org/2010/08/a_colorful_race.html
![Page 11: Why do I care about open call center data?](https://reader035.vdocuments.mx/reader035/viewer/2022062309/5681457e550346895db256d2/html5/thumbnails/11.jpg)
Trend Analysis
Fact Checking
Syndication
Aggregation
Visualization
Departmental Coordination
Common Operating Environment
ReportingOpen
Standards
![Page 12: Why do I care about open call center data?](https://reader035.vdocuments.mx/reader035/viewer/2022062309/5681457e550346895db256d2/html5/thumbnails/12.jpg)
Open 311
http://open311.org/learn/
![Page 13: Why do I care about open call center data?](https://reader035.vdocuments.mx/reader035/viewer/2022062309/5681457e550346895db256d2/html5/thumbnails/13.jpg)
![Page 14: Why do I care about open call center data?](https://reader035.vdocuments.mx/reader035/viewer/2022062309/5681457e550346895db256d2/html5/thumbnails/14.jpg)
![Page 15: Why do I care about open call center data?](https://reader035.vdocuments.mx/reader035/viewer/2022062309/5681457e550346895db256d2/html5/thumbnails/15.jpg)
David Morris http://www.flickr.com/photos/revdave/
![Page 16: Why do I care about open call center data?](https://reader035.vdocuments.mx/reader035/viewer/2022062309/5681457e550346895db256d2/html5/thumbnails/16.jpg)
1.Require Open 311 compliance2.Adopt Terms of Use and a Creative Commons
License for 311 data 13 Examples: http://wiki.civiccommons.org/#Cities CC: http://creativecommons.org/choose/
3.Publish what you have now
3 Things You Can Do Right Now
![Page 17: Why do I care about open call center data?](https://reader035.vdocuments.mx/reader035/viewer/2022062309/5681457e550346895db256d2/html5/thumbnails/17.jpg)
Civic Hackers @ WorkPicture taken and posted to instagr.am by Abhi Nemani, Code for America's director of strategy and communications.
![Page 18: Why do I care about open call center data?](https://reader035.vdocuments.mx/reader035/viewer/2022062309/5681457e550346895db256d2/html5/thumbnails/18.jpg)
AVOID PII
![Page 19: Why do I care about open call center data?](https://reader035.vdocuments.mx/reader035/viewer/2022062309/5681457e550346895db256d2/html5/thumbnails/19.jpg)
THANK YOU FOR YOUR
PUBLIC SERVICE
![Page 20: Why do I care about open call center data?](https://reader035.vdocuments.mx/reader035/viewer/2022062309/5681457e550346895db256d2/html5/thumbnails/20.jpg)
Kevin Curry
Virginia Beach native
CityCamp founder
Chief Scientist & Co-founder at Bridgeborn, Inc.
[email protected]@kmcurry