Why consider Managed IT, even if you are IT?

1. Increase support availability

2. Give (Name) their job back

3. One stop shop

4. Increasing costs

5. Outgrown existing provider

6. IT Employee Turnover

7. Access to IT intelligence

Team Structure – 100+ dedicated employees.

Marco Support Desk – Process Flow

L3 Engineer – C.A.R.E. Team Escalation Assistance

SSG UCIncident

Response Team

Server

L3 engineer assist team

Clients Clients Clients

C.A.R.E.Team

C.A.R.E.Team

C.A.R.E.Team

* Assigned dedicated C.A.R.E. Team

* Live call answer; Live call remediation; Rapid resolution < 30 min SLT

Live call transfer/limited on hold < 60 min SLT

What is Marco Managed IT?

PROACTIVE SUPPORT (24x7): Maintenance & Monitoring

Server Up-time and Asset Management Reporting Monitoring: Drive Space, Server Back up, Server event log, Server

performance and health

Security/Updates Anti-virus Software Management/Definition updates Automated Microsoft Patch Management MS Office Updates OS Critical Updates OS Security Updates User Administration

What is Marco Managed IT?

HELP DESK AND REMOTE SUPPORT (24x7 or 7am-5pm CST):

Microsoft Office Third Party Apps Microsoft OS Network Connectivity Secure Remote Control

93% Remote remediation success

What is Marco Managed IT?

ONSITE SUPPORT:

As Needed Monthly or Quarterly Visit

Proactive On-Site maintenance health check

What is Marco Managed IT?

NOT COVERED:

Project Labor After-Hours Support