Who’s doing What to Whom…Document Delivery

Faculty & Staff

Students WHO ELSE?

Pamela FlintonHead of Access Services, SUNY College at Oneonta

Amy HillickReference/Circulation Librarian, Orange County Community College

Kim MyersHead of Interlibrary Loan & Document Delivery Services, SUNY College at

Brockport

Judy Perry

Technical Services, SUNY Ulster

PRESENTERS

Why Are We Here?

We are great at getting resources for patrons to and from libraries – what about getting OUR resources into the hands of OUR patrons!

Document Delivery Service – what is it?

Document Delivery Services – who are these offered to?

Document Delivery Services – who pays for them?

We don’t know the answers – maybe this group does?

What you SAY you are doing…

Brief survey of current document delivery activities

http://www.surveymonkey.com/

Here’s what Oneonta is doing…

WHAT – Delivery of items we locate personally, articles(faculty/staff) that are found in our databases or online, books we own(faculty only) EReserves as well.

WHO –Faculty/Staff/Students with only off campus classes; (remote sites); Distance Learning students (via internet); Emeritus

HOW – Items sent to another location for distribution to patron; electronically sent items to patron from our databases; items found on the web electronically sent to patron; E-mail notification that a book that we own has been pulled and placed on the Hold Shelf(faculty only);Eres documents are entered through Doc Del

Now What?Document Delivery

Faculty & Staff

Students WHO ELSE?