Who is RIAC?

• Area covered by RIAC is 123,119 sq km

What advocacy does RIAC deliver?•Offices located Shepparton, Mildura, Bendigo•Two Indigenous specific Advocates• Jointly funded Commonwealth and Victorian

Governments•Mainly individual but some systemic

advocacy•Uses IVO database for client records and

statistical reporting – benefit of ensuring ongoing assistance to client during absences of usual advocate.

Why QA for RIAC

•Timely - follows on from 5 years of considerable investment in development of suitable Policies & Procedures and practice.

•Opportunity to benchmark •QIP – development and participation•QA trial - participation

How - RIAC and the QA

•Development & formation of the Quality Improvement Partnership (QIP) commenced Sept 2008

•NDAP QI Toolkit Sydney Dec 2008•Call for expressions of interest for QA trial

participants•Successful applicant one of twelve nationally•QA Training workshop Melbourne Nov 2009

How - RIAC and the QA cont

•Identification of number of outlets & associated QA funding.

•Selection of certifying body to conduct QA Audits.

•Self Assessment/QIP Peer Assessment – DRAFT Disability Advocacy Standards and KPIs

•Gap Analysis

How - RIAC and the QA cont

•Stage 1 Audit May 2010 – 1 day Shepparton

•Stage 2 Audit June 2010 – 1 Day Bendigo - 2 Days

Shepparton