identify.innovate.implement · who are we - lyra infosystems lyra infosystems is the leading...

Identify.Innovate.Implement

Remote Support Management Services + PIM/PAM

Overview

Agenda

• Who are we? • Why RSM• Lyra RSM services• Benefits • Partners• Remote Support• PIM• PAM• Case Studies

1©2019 LYRA INFOSYSTEMS.ALL RIGHTS RESERVED WORLDWIDE

Who are we - Lyra Infosystems

Lyra Infosystems is the leading multinational professional services and consulting company incorporated in 2007, headquartered in Bangalore predominantly serving in the ASEAN region providing state-of-the-art services to world class organizations for more than a decade.

Other offices in Mumbai, Gurgaon and Singapore.

Extensive expertise in the domains of Software Composition Analysis, Open Source Security, OS Compliance, OS Audits, Opensource Vulnerability Assessment, Open Source Support, Legal re-mediation, DevOps/DevSecOps, Remote Support, Open Source Monitoring, Privilege Identity & Access Management, Open Source ERP/CRM & Cybersecurity.

We ensure organizations of varied capacities leverage innovative, integrated solutions that are flexible at the same time cost-effective.


Why Remote Support Management?

• Efficient troubleshooting and solving your IT issues faster • Securely access and fix any problem remotely • Create queues, have teams in place and set policies to perform desktop & mobile device support

for your internal employees no matter where they are located• Workload on your IT support is increasing• Lower IT support costs• Streamlining Remote support to improve customer experiences• Scalable Remote IT support • Increase profitability and productivity by eliminating access issues and delays• Defend against cyber threats• Improper security strategies & policies in place• Failing to adhere to compliance regulations


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Remote Support Management Challenges

A Decentralized Environment

©2019 LYRA INFOSYSTEMS.ALL RIGHTS RESERVED WORLDWIDE

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Lyra's Remote Support Management Services

Lyra's RSM services offers you the security, integration, and management capabilities your IT and customer support organizations need to increase productivity, improve performance and deliver a superior customer experience.

Our RSM solutions provide organizations with extensive capabilities beyond just simple screen sharing and control.

Lyra RSM lets you support all of your systems over the web, even if they are behind firewalls you actually don’t control. With only one solution, your users can chat, collaborate, remote control, screenshare, set up jump clients, support mobile devices & unattended systems.


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Lyra's RSM Solutions

24/7 support & consultancy services

Centralized solutions for integration with identity mgmt systems

Choose solutions either on-premise or on Cloud

Holistic training programs on new product releases

Integrated cross-services for continuous optimizationPremium level end-to-end

customer support via a dedicated team

Assess,troubleshoot & resolve incidents faster


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How do we do it?


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What you get from Lyra RSM• Flexible Support portal page• Next-gen remote solutions• Seamless processes• Intelligent integration• User friendly solutions• Dedicated customer support and consultancy services


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Lyra's RSM Partner

Lyra Infosystems, is the exclusive Bomgar partner in India & ASEAN regions.

We understand that the corporate world cannot just rely on encryption for secure remote support.


About BeyondTrustThe fastest, most secure way for experts to access and support the systems that need them.

• Trusted by more than 13,000 Companies

• 15 year history of innovation• 280+ Employees across US, EMEA, &

APAC• Leader in secure remote support and

access management

©2019 LYRA INFOSYSTEMS.ALL RIGHTS RESERVED WORLDWIDE 10


Remote Support Features

• Provide fast Remote assistance to any desktop, server or mobile devices with screen sharing and remote control anywhere

• Manage unattended access to thousands of systems and grow your business securely

• Set granular, role-based permissions for your team users

• Record, log and monitor session activity for a complete audit trail

• Easily export data for an audit or in-depth monitoring

• Centralized Management

• Maintain corporate branding standards and create trust for your customers

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Increased Efficiency and Productivity…

CONSOLIDATION SERVICE LEVELS INTEGRATION

• Support Multiple Platforms

• Support Mobile Devices

• On or Off Network

• Avoid cost and maintenance of multiple tools

• Includes chat-based and remote camera sharing support

• Easy Session Initiation

• Mobile and web-based support

• Increased First Call Resolution

• Collaboration and Escalation

• Ease of use and reliability increase CSAT

• Streamline processes for better efficiency

• ITSM/CRM System

• Security Providers

• Knowledge Management Systems


ON-PREMISESDMZ

©2019 LYRA INFOSYSTEMS. ALL RIGHTS RESERVED WORLDWIDE14

SECURE CLOUD

©2019 LYRA INFOSYSTEMS. ALL RIGHTS RESERVED WORLDWIDE15

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Remote Support Comparison


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Secure Access Solutions

SECURE & DEFEND

Credentials and Passwords

ACCESS & PROTECT

Remote systems and infrastructure

SUPPORT & SERVICE

People and devices


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Secure Access for...

PRIVILEGED INSIDERS THIRD-PARTY VENDORS AUDIT AND COMPLIANCE

Give administrators the access to the systems they need without harming productivity.

Grant contractors and vendors privileged access to critical assets without giving them a VPN.

Set granular permissions and record activity for privileged accounts to ease audit and compliance.


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BeyondTrust Privileged Access Management Solution

The fastest way to protect your most critical assets from cyber threats.

PRIVILEGED ACCESS

Manage and monitor privileged access to

critical systems… without the need of

VPN.

PRIVILEGED IDENTITY

Continuous, automated account discovery protects privileged credentials at scale.


Risks of Unmanaged Privileged Credentials?

• No comprehensive, up-to-date list of the privileged logins that exist on your network

• No verifiable record of which privileged login credentials are know to different individuals

• No Proof of who has used these privileged logins to gain access to any of your resources, when, and why?

• No way to verify that each of your privileged account passwords are cryptographically strong and unique

• No complete list of privileged account passwords stored within your applications and no way to know which in-house and vendor personnel have knowledge of these credentials


How Do You Secure Privileged Users?

CORPORATE NETWORK

PRIVILEGED USER


Continuous Cycle of Proactive Cyber Defense

Find security vulnerabilities by building maps and reports of systems

Close the security gaps by repairing poor security,systems and configurations

Automatically discover and change credentials at any scale

Provide secure, controlled access to credentials


BeyondTrust Privileged Identity

Discover Privileged Credentials

Continuously identify and document critical IT assets, their privileged accounts &

their interdependencies.

Enforce and Automate Least Privilege

Assign granular access to privileged accounts so that only appropriate personnel can log into

critical systems and infrastructure.

Remediate Inconsistencies

Enforce rules for password complexity, diversity, and change

frequency, and synchronize changes

across all dependencies.

Meet Compliance Mandates

Automatically log access activity to satisfy audit

and compliance requirements, quickly and

effectively.


• Super-user login accounts

• Service accounts• Application-to-

application passwords• SSH Keys• Cloud identities

Secure and Manage Passwords for All Privileged Users

Discover, rotate and manage credentials for


Bomgar Privileged Access

• Eliminate a cybersecurity threat vector

• Meet privileged access compliance requirements

• Give them a privileged access solution they’ll love


Integrate with a wide range of industry-leading Cybersecurity products

Maximize the return of the investments you've already made, and integrate with the process flows you already have in place.

PASSWORDMANAGEMENT

IT SERVICE MANAGEMENT

SIEMTWO FACTOR AUTHENTICATION

ACTIVE DIRECTORY & LDAPS

SAML

Take advantage of pre-built integrations or use the Bomgar API to seamlessly integrate with existing workflows.


• Perpetual • Per node

ON-PREMISE• Subscription • Per node

CLOUD

Virtual appliance

Bomgar Secure Cloud

Hardened Physical appliance

Deploy Privileged AccessOn-Site or in the Cloud


What can you do with Automated Privileged Identity and Access Management?

• Proactively mitigate cyber threats that bypass traditional enterprise defenses

• Mount an adapative, automated, and rapid cyber defense when under attack

• Manage the life cycle of privileged credentials across the enterprise data center and cloud

• Automates the privileged identity management process at scale

• Protect application logins and record session activity (on-premise, cloud or the web)

• Quickly remediate advanced threats - including pass-the-hash and golden ticket attacks

• Mitigate Auditor Findings and compliance cost and stay compliant within the mandates of PCI DSS, HIPPA, NIST, FISMA etc

• Improve IT Staff Efficiency


“With the addition of Bomgar Privileged Access Management, we have a single solution to access all of our customers. No longer have to memorize and rotate every credential manually, Bomgar just takes all of that burden away.”Rick Kramer, Sr. System Engineer – Pink Elephant

Pink Elephant Case StudyTHE CHALLENGE

Specializes in the healthcare industry and has a large customer base in logistics. Manually keeping track of credentials for 120 engineers that serviced many different accounts meant wasted time and security gaps.

THE SOLUTION

Bomgar Privileged Access Management

• Credential management

• Automated password rotation

• Audit trail & able to maintain compliance

THE RESULT


“With the addition of Bomgar Privileged Access Management, I can more efficiently manage our vendors and support reps as separate entities, but with consistent technology.”

Scott Pepi, Tech Support Manager

Horizon Beverage Case Study

THE CHALLENGE

Giving third-party vendors access to internal networks.

THE SOLUTION

Bomgar Privileged Access Management

• Vendor Access

• Audit trails

• Increased productivity and more collaboration

THE RESULT


Get started with Lyra today! Headquarters - Bangalore

Lyra Infosystems Pvt. LtdPh: +91 80 4040 8181 | +91 80 4146 8078 India North - GurgaonPh: +91 63665 44722

India West - MumbaiPh: +91 22 6608 9618 | +91 22 6608 9553

SingaporePh: +65 6809 7539 | +65 6809 7701

You can always reach our sales rockstars at [email protected] or at [email protected]


identify.innovate.implement · who are we - lyra infosystems lyra infosystems is the leading...

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