which benefit is the customer claiming?
DESCRIPTION
The Work Programme – Opportunity Selection Tool. JSA. Superseded by later version. ESA. Which benefit is the customer claiming?. IB. IS. Pension Credit. YES (Click). Is the customer a * JSA Ex-IB customer?. NO (Click). - PowerPoint PPT PresentationTRANSCRIPT
![Page 1: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/1.jpg)
Which benefitis the customer
claiming?
JSA
PensionCredit
ESA
IB
IS
The Work Programme – Opportunity Selection Tool
Superseded by later version
![Page 2: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/2.jpg)
Is the customer a *JSA Ex-IB
customer?
YES(Click)
NO(Click)
*A JSA customer who has previously received incapacity benefits.
![Page 3: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/3.jpg)
Use Opportunity:
WP JSA Ex-IB
Eligibility: JSA customers who have previously received incapacity benefits and who have undertaken 3 months Pre-WP activity .
WP Entry: Required entry from 3 months.
![Page 4: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/4.jpg)
Is the customer a JSA *NEET
customer?
YES(Click)
NO(Click)
*JSA customers aged 18 who were Not in
Employment, Education or Training (NEET) for a 6
month period directly prior to or become NEET during
their current claims to benefit.
![Page 5: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/5.jpg)
Use Opportunity:
WP JSA NEET
Eligibility: JSA customers aged 18 who were Not inEmployment, Education or Training (NEET) for a 6 monthperiod directly prior to or become NEET during their currentclaims to JSA and who have undertaken 3 months Pre-WP activity.
WP Entry: Required entry from 3 months.
![Page 6: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/6.jpg)
Is the customer an 18 year old who previously
claimed JSA (IB)when 16
or 17 years old?
YES(Click)
NO(Click)
![Page 7: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/7.jpg)
Use Opportunity:
WP JSA NEET
Eligibility: 18 year olds who claimed (Income Based) JSA as a 16 or 17 year old and who have undertaken 3 months Pre-WP activity. WP Entry: Required entry from 3 months.
![Page 8: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/8.jpg)
Is the customer a JSA *Repeater?
YES(Click)
NO(Click)
*A JSA customer who has previously claimed benefit for 22 out of 24 months.
![Page 9: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/9.jpg)
Use Opportunity:
WP JSA Claiming 22 of 24Mths
Eligibility: JSA customers who had previously claimed benefit for 22 out of the last 24 months and have undertaken3 months Pre-WP activity. WP Entry: Required entry from 3 months.
![Page 10: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/10.jpg)
Is the customer 18-24 years old?
YES(Click)
NOThey are 25+
(Click)
![Page 11: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/11.jpg)
Is the customer entering the WP
as an 18-24 *earlyaccess customer?
YES(Click)
NO(Click)
*A JSA 18-24 customer who has undertaken at least 3 months (but no more than 9 months) Pre-WP activity and has opted to enter the WP early due to the customer being one of the following:an ex-offender or offender, a disabled person; a
person with mild to moderate mental health issues; a care-leaver; a carer on JSA; an ex-carer; a homeless person; an ex-HM Armed Forces
personnel customer; a partner of current or former Armed Forces personnel; or, a person for whom a drug/alcohol dependency (including a history of)
presents a significant barrier to employment.
![Page 12: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/12.jpg)
Use Opportunity:
WP JSA Early Access
Eligibility: JSA 18-24 year old customers who have opted to enter the WP early (before their age related, NEET, ‘Repeater’ or JSA Ex-IB status) due to the customer being one of the following: an ex-offender (someone who has completed a custodial sentence or a community sentence) or offender (someone who is serving a community sentence); a disabled person (under the Disability Discrimination Act definition); a person with mild to moderate mental health issues; a care-leaver; a carer on JSA; an ex-carer; a homeless person; an ex-HM Armed Forces personnel customer; a partner of current or former Armed Forces personnel; a person for whom a drug/ alcohol dependency (including a history of) presents a significant barrier to employment.
WP Entry: Optional entry from 3 months (up to no more than 9 months).
![Page 13: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/13.jpg)
Use Opportunity:
WP JSA 18-24
Eligibility: JSA customers aged 18-24 who have undertaken 9 months Pre-WP activity. WP Entry: Required entry from 9 months.
![Page 14: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/14.jpg)
Is the customer entering the WPas an 25+ *early
access customer?
YES(Click)
NO(Click)
*A JSA 25+ customer who has undertaken at least 3 months (but no more than 12 months) Pre-WP
activity and has opted to enter the WP early due to the customer being one of the following:
an ex-offender or offender, a disabled person; a person with mild to moderate mental health issues;
a care-leaver; a carer on JSA; an ex-carer; a homeless person; an ex-HM Armed Forces
personnel customer; a partner of current or former Armed Forces personnel; or, a person for whom a drug/alcohol dependency (including a history of)
presents a significant barrier to employment.
![Page 15: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/15.jpg)
Use Opportunity:
WP JSA Early Access
Eligibility: JSA customers over 25 years old who have opted to enter the WP early (before their age related, ‘Repeater’ or JSA Ex-IB status) due to the customer being one of the following: an ex-offender (someone who has completed a custodial sentence or a community sentence) or offender (someone who is serving a community sentence); a disabled person (under the Disability Discrimination Act definition); a person with mild to moderate mental health issues; a care-leaver; a carer on JSA; an ex-carer; a homeless person; an ex-HM Armed Forces personnel customer; a partner of current or former Armed Forces personnel; a person for whom a drug/ alcohol dependency (including a history of) presents a significant barrier to employment.
WP Entry: Optional entry from 3 months (up to no more than 12 months).
![Page 16: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/16.jpg)
Use Opportunity:
WP JSA 25+
Eligibility: JSA customers aged 25+ who have undertaken 12 months Pre-WP activity. WP Entry: Required entry from 12 months.
![Page 17: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/17.jpg)
On what basis is thecustomer claiming
ESA?
Income Related
ESA(Click)
Credits Only
ESA(Click)
Contributory Based
ESA(Click)
![Page 18: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/18.jpg)
Which group has theWork Capability
Assessment placed the customer in?
WRAG(Work Related Activity Group)
(Click)
SupportGroup
(Click)
![Page 19: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/19.jpg)
What prognosis hasthe customer been given?
3 or 6 Month
(Click)
12 Month +
(Click)
![Page 20: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/20.jpg)
Is the customer a *Stock ESA
customer?
YES(Click)
NO(Click)
*Where the date of an ESA customer’s initial WCA
decision was prior to the end date for referrals to
Pathways to work.
![Page 21: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/21.jpg)
Use Opportunity:
WP ESA (IR) WRAG 3/6Mth Stock
Eligibility: Stock ESA WRAG customers (Where the date of their initial WCA decision was prior to the end date for referrals to Pathways to Work) who receive Income Related (IR) ESA, have been given a prognosis of either 3 or 6 months and have opted to enter the WP.
WP Entry: Optional entry from WCA result.
![Page 22: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/22.jpg)
Is the customer an *ESA Ex-IB
customer?
YES(Click)
NO(Click)
*An ESA customer who has previously received
incapacity benefits.
![Page 23: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/23.jpg)
Is the customer an ESA Lone Parent with a youngest child
under the age of 5 OR a Full-Time
Carer?
YES(Click)
NO(Click)
![Page 24: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/24.jpg)
Use Opportunity: WP ESA (IR) WRAG 3/6Mth Voluntary ExIB
Eligibility: ESA Income Related (IR) WRAG customers who;have previously received incapacity benefits, are Lone Parents with a youngest child under the age of 5 OR are full-time carers and been given a prognosis of either 3 or 6 months and have opted to enter the WP. WP Entry: Optional entry from WCA result.
![Page 25: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/25.jpg)
Use Opportunity: WP ESA (IR) WRAG 3/6Mth Mandatory ExIB
Eligibility: ESA Income Related (IR) WRAG customers who;have previously received incapacity benefits and been given a prognosis of either 3 or 6 months.
WP Entry: Customers with a 3 month prognosis are required to enter the WP from their WCA result whilst customers given a6 month prognosis have optional entry from WCA result,however are required to enter the WP from 3 months after theirWCA result.
![Page 26: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/26.jpg)
Is the customer an ESA Lone Parent with a youngest child
under the age of 5 OR a Full-Time
Carer?
YES(Click)
NO(Click)
![Page 27: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/27.jpg)
Use Opportunity:
WP ESA (IR) WRAG 3/6Mth Voluntary
Eligibility: ESA Income Related (IR) WRAG customers who are Lone Parents with a youngest child under the age of 5 ORare full-time carers and been given a prognosis of either 3 or 6 months and have opted to enter the WP.
WP Entry: Optional entry from WCA result.
![Page 28: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/28.jpg)
Use Opportunity:
WP ESA (IR) WRAG 3/6Mth Mandatory
Eligibility: ESA Income Related (IR) WRAG customers who;have been given a prognosis of either 3 or 6 months. WP Entry: Customers with a 3 month prognosis are required to enter the WP from their WCA result whilst customers given a6 month prognosis have optional entry from WCA result,however are required to enter the WP from 3 months after theirWCA result.
![Page 29: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/29.jpg)
Is the customer an ESA Lone Parent with a youngest child
under the age of 5 OR a Full-Time
Carer?
YES(Click)
NO(Click)
![Page 30: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/30.jpg)
Use Opportunity:
WP ESA (IR) WRAG 12Mth Voluntary
Eligibility: ESA Income Related (IR) WRAG customers who are Lone Parents with a youngest child under the age of 5 ORare full-time carers and been given a prognosis of 12 months and have opted to enter the WP.
WP Entry: Optional entry from WCA result.
![Page 31: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/31.jpg)
Use Opportunity:
WP ESA (IR) WRAG 12Mth Mandatory
Eligibility: ESA Income Related (IR) WRAG customers whohave been given a prognosis of 12 months and have opted toenter the WP.
WP Entry: Optional entry from WCA result.
![Page 32: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/32.jpg)
Is the customer an *ESA Ex-IB
customer?
YES(Click)
NO(Click)
*An ESA customer who has previously received
incapacity benefits.
![Page 33: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/33.jpg)
Use Opportunity:
WP ESA (IR) Support Group
Eligibility: ESA Income Related (IR) Support Group customers who have opted to enter the WP.
WP Entry: Optional entry from WCA result.
![Page 34: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/34.jpg)
Use Opportunity:
WP ESA (IR) Support Group ExIB
Eligibility: ESA Income Related (IR) Support Group customers who have previously received incapacity benefitsand have opted to enter the WP.
WP Entry: Optional entry from WCA result.
![Page 35: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/35.jpg)
Which group has theWork Capability
Assessment placed the customer in?
WRAG(Work Related Activity Group)
(Click)
SupportGroup
(Click)
![Page 36: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/36.jpg)
Is the customer an ESA Lone Parent with a youngest child
under the age of 5 OR a Full-Time
Carer?
YES(Click)
NO(Click)
![Page 37: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/37.jpg)
Use Opportunity:
WP ESA (c) WRAG Voluntary
Eligibility: ESA contributory based (c) WRAG customers who are Lone Parents with a youngest child under the age of 5 ORare full-time carers who have opted to enter the WP.
WP Entry: Optional entry from WCA result.
![Page 38: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/38.jpg)
Use Opportunity:
WP ESA (c) WRAG Mandatory
Eligibility: ESA contributory based (c) WRAG customers who have opted to enter the WP.
WP Entry: Optional entry from WCA result.
![Page 39: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/39.jpg)
Is the customer an *ESA Ex-IB
customer?
YES(Click)
NO(Click)
*An ESA customer who has previously received
incapacity benefits.
![Page 40: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/40.jpg)
Use Opportunity:
WP ESA (c) Support Group
Eligibility: ESA contributory based (c) Support Group customers who have opted to enter the WP.
WP Entry: Optional entry from WCA result.
![Page 41: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/41.jpg)
Use Opportunity:
WP ESA (c) Support Group ExIB
Eligibility: ESA contributory based (c) Support Group customers who have previously received incapacity benefitsand have opted to enter the WP.
WP Entry: Optional entry from WCA result.
![Page 42: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/42.jpg)
Use Opportunity:
WP ESA Credit Only
Eligibility: ESA Credit Only customers who have opted to enter the WP.
WP Entry: Optional entry from WCA result.
![Page 43: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/43.jpg)
Use Opportunity:
WP IB and IS Volunteers
Eligibility: Current Incapacity Benefit (IB) customers in England Only who have opted to enter the WP.
WP Entry: Optional entry.
![Page 44: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/44.jpg)
Use Opportunity:
WP IB and IS Volunteers
Eligibility: Current Income Support (IS) customers in England Only who have opted to enter the WP.
WP Entry: Optional entry from benefit entitlement.
![Page 45: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/45.jpg)
Does the customer have health conditions?
YES(Click)
NO(Click)
![Page 46: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/46.jpg)
Use Opportunity:
WP Pension Credit
Eligibility: Pension Credit customers who have opted to enter the WP.
WP Entry: Optional entry from 12 moths (claiming benefits).
![Page 47: Which benefit is the customer claiming?](https://reader034.vdocuments.mx/reader034/viewer/2022051316/56815a88550346895dc7fbd1/html5/thumbnails/47.jpg)
Use Opportunity:
WP Pension Credit – Health Issues
Eligibility: Pension Credit customers who have health issueswho have opted to enter the WP.
WP Entry: Optional entry from benefit entitlement.