where does sri lanka stand? - world...

e-Sri LankaTransforming a Nation through ICT

28th May 2009

World Bank HQ, Washington D.C., U.S.A.

Reshan DewapuraWasantha Deshapriya

Jayantha Fernando

ICT Agency of Sri Lanka

Information & Communication Technology (ICT)

Where does Sri Lanka stand?

Network Readiness Index (NRI) Network Readiness Index (NRI)

Year 2002/03 2003/04 2004/05 2005/06 2006/07 2007/08 2008/09

Countries 82 102 104 115 122 127 134India 45 39 40 44 50 54

Sri Lanka 54 66 71 83 86 79 72Nepal ‐ ‐ ‐ 108 119 127

Bangladesh 93 100 110 118 124 130

Butan ‐ ‐ ‐ ‐ ‐ ‐

Maldives ‐ ‐ ‐ ‐ ‐ ‐

Pakistan 76 63 67 86 84 98

Afganistan ‐ ‐ ‐ ‐ ‐ ‐

SL – Percentile Ranking 66 % 65 % 68 % 72 % 70 % 62 % 54 %

SAARC Region

ICT Literacy

28 % ‐ 2009

60 % 60 % ‐‐ 20122012

Dept of Census and Statistics

Government – NRI

2003 2004 2005 2006 2007 2008102 104 115 122 127 134

Government prioritization of ICT

47 40 84 53 47 34

Government procurement of advanced technology products

65 62 75 66 53 51

Importance of ICT to govt. vision of the future

84 64 54 38

Government success in ICT promotion

44 56 75 69 59 41

Availability of online services 68 72 104 82 71 67

ICT use and government efficiency

93 88 74 55

Presence of ICT in Government offices

82 49

Government

Information on any Government Process, Service or Application just a phone call away

Civil Registration (Birth, Marriage, Death certificates etc.) documents in hand within a matter of minutes

Drive-in Vehicle / Revenue License Registration

Government Organizational Machinery (Ministries, Departments, District & Divisional Secretariats, etc.) connected, on-line and secure.

Single-window, multi-channel access to any e-service in Sri Lanka (very soon)

Industry / Education

Sri Lankan ICT industry unified to form a strong single voice –SLASSCOM

45,000+ new jobs created in the IT/BPO sector since 2005 (Source: WFS 2008)

IT/ITeS becomes the 5th largest foreign exchange earner for the country – USD 250+ million in 2008 (EDB – Export Value Survey 2008)

2009 – Declared as the “Year of English and IT”

2000 schools equipped with computer labs (6000 by 2010/11) – SEMP

40 Distance Education Learning Centers set-up, offering 35 online graduate level courses – DEMP

Industry / Education

Description Stats

Students in Schools 3.9 M

Computers in the Schools 56,941

Computer Student Ratio (approx.) 1:100

Internet Connection 1,700

Teacher’s with PC Ownership –(approx.)

10,000

Teachers in the Schools 200,000

Teachers trained on ICT 96,000 +

School Computer Labs 3,415

Student PC Ownership ClassMatePC

OLPCe-Sri Lanka PC

TeacherPC Ownership

50,0002010/11

6,000Computer

Labs in Schools

Society

Increased access to ICT for citizens across the country - 600 Nenasalas (Tele-centres) set-up

Provision of Market Prices & Crop/Agriculture information to farmers

Providing e-health/tele-medicine facilities to rural patients

Development of digital talking books for the visually impaired, to developing visual hearing aids for the hearing impaired

Availability of supplementary school educational material both at primary and secondary educational level to students.

Setting up of rural BPOs and creation of job opportunities for youth in rural communicates

Information & Communication Technology (ICT)

How did all this happen?

What else is happening?

Societal Grid

Health Grid

e‐Governance Grid

Rural Grid

Knowledge Grid

Societal Grid

Rural Grid

Knowledge Grid

IndustryGrid

Infrastructure Grid

e‐Governance Grid

Societal Grid

Rural Grid

Knowledge Grid

IndustryGrid

e‐Governance Grid

Infrastructure Grid

Infrastructure Grid

Nenasala

A center that provides Information Communication

Technology (ICT) based services to the public

Infrastructure Grid

Ownership

Entrepreneurs

Religious Institutions

Community Based

Organizations

Selected Rural

Schools

Public Librarie

s

Individuals Partnerships

Woman

TemplesKovils

MosquesChurches

Rural Development

GroupsWomen GroupsYouth GroupsRural Banks

Welfare Groups

Special Sites

Railway StationForeign

Employment Bureau

Colombo DS officeCamps

Public Private Partnership

Infrastricture Grid

Ampara - 32

Anuradhapura - 41

Badulla - 42

Batticaloa – 16

Colombo - 12

Galle - 30

Gampaha - 15

Hambantota - 32

Jaffna – 5

Kalutara - 22

Kandy - 49Kegalle - 32

Kurunagala - 45

Polonnaruwa - 23

Matara - 32

Monaragala - 32NuwaraEliya - 24

Matale - 19

Puttalam - 17

Ratnapura - 42

Trincomalee - 16

Vauvniya - 5

600 centerscenterswww.nenasala.lk

Infrastructure Grid

National Backbone Network (NBN)

Objective :Deployment of affordable broadband services throughout Sri Lanka

Island‐wide Ultra High Bandwidth Broadband BackboneProvision of affordable broadband connectivity to all parts of the country Technology Neutral, Least Cost SubsidyTariff Regulation: Re‐activate ISPs & NFB providers; increase competition

Infrastructure Grid

Lanka Government Network (LGN)

Objective :

Highly available, secure backbone to connect the government

Korean Government Support325 locations ( Phase I)Cover ministries to District Secretariats150 locations (Phase II)Provincial Councils and Ministries

InformationInfrastructure

Information Infrastructure


Societal Grid

Rural Grid

Knowledge Grid

IndustryGrid

Infrastructure Grid

e‐Governance Grid

e-Governance Grid

Government Information Centre (GIC ‐ 1919)

Objective :Accurate & dependable Information on any government service or process over the phone

99% of all government services now availableAvailable: 8am to 8pm, 365 days of the year Tri‐lingual services available Over 2500 calls answered every dayOver 2 million calls answered since Aug 2006

e-Governance Grid

e-HRM

e- Population Registry

e- Divisional Secretariats

e-Foreign Employment Bureau

e-Revenue License

e-Pensions

e-Samurdhi

e-NIC

Laksala

�

Register Generals Department

Birth, Marriage and Death Registrations

Change of address through the e-Divisional Secretariat System

Birth Registration

DatabaseDatabase

Grama NiladhariRegistrars

Hospital Registrars

Divisional

SecretariatsHospitals

e-Governance Grid: e-Services

Civil Civil Registrations Registrations

DatabaseDatabase ee--Population Population Register Register DatabaseDatabase

Immigration & Immigration & Emigration Emigration DatabaseDatabase

National National ID Card ID Card

DatabaseDatabase

EE--Pensions Pensions DatabaseDatabase

Foreign Foreign Employment Employment

Bureau Bureau DatabaseDatabase

EPF / ETF EPF / ETF DatabaseDatabase

ee--Samurdhi Samurdhi DatabaseDatabase

Unique Number & Unique Number & Personal DetailsPersonal Details

e-Governance Grid: e-Services

SOAArchitecture

Cutting-edgeTechnologies:

- Liferay- Synapse

OpenStandards

EnablingWeb 2.0Concepts

Other Applications

MobilePaymentGateway

Otherportlets

Lanka Interoperability Exchange

Citizens Businesses Visitors Government

Multiple Access Channels(eg. Web, Mobile, Email, etc.)

IdentityMgt.

Core eServices

CMSportlet

GICportlet

e-GovService 1

portlet

e-GovService m

portlet

Sri Lanka Country Portal

Services Providers

Service 1(eg. e-RL) Service nServices

Directory

LankaGate Societal Grid

eGovernment Blue Print study, Planning & ConceptualizingeGovernment Policy, Technology Standards for government, Information Security

e-Population Register

Lanka Government Network

e-Foreign Employment

Training – Senior Management, CIO, Middle Management & end Users

Government Internal Computing

Establishment RegisterLand Register

2005 2006 2007 2009

E-mail & Internet Services

2004

e-Pensionse-Divsional Secretariat

e-Provident Fund

e-Samurdhi

Government Information Centre + Web Development + Web Hosting

e-National ID Card

Laksala

Government Web Portal

e-Human Resource Management

Document Conversion (BMD)

EnablersEnablers G2CG2C G2GG2G2008

Reengineering Government Road map

Lanka Gate`Study Period

G2BG2B

Study PeriodStudy Period

Study Period

Study Period

Study Period

Study Period

Study Period

Re-engineeringGovernment

Re-Engineering Government



Societal Grid

Rural Grid

IndustryGrid

Infrastructure Grid

e‐Governance Grid

Knowledge Grid

Knowledge Grid Knowledge Grid



Colombo

Jaffna

Vavuniya

Kalutara

Polonnaruwa

Trincomalee

Chilaw

Hatton Bandarawela

Galle

Hambantota

Colombo

Ampara

Anuradhapura

Kurunegala

Ratnapura

Ambalangoda

Matara

Monaragala

Kandy

Batticaloa

84 %

ICT HumanResourcesCapacityBuilding

ICT HR Capacity Building




Societal Grid

Rural Grid

Knowledge Grid

Infrastructure Grid

e‐Governance Grid

Industry Grid

Industry Grid

ICT Industry Human

Resource Development

Enabling Environment

for ICT Industry Growth ICT Industry

Promotion and Development

Industry Grid

Strategy Name Grants Awarded Funds Committed (US$)

ICT industry leadership awards 2 45,000

Overseas training for ICT sector senior Managers 52 120,696Scholarships for experienced / senior ICT professionals 21 49,513Domestic Professional / Management / ICT courses

130 29,384Young ICT professionals awards scheme

3 10,500Domestic ICT learning Seminars (4 courses yet to be held)

160 119,449

Training voucher scheme 98736,631

ITES Training Scheme 221 32,612

In-house Training Incentives 117 308,369ICT Research and Innovation Grants

8 270,273Quality Certification 57 596,135Thrust Software Incentives 3 63,000Business Linkages

3 114,720Innovation Grants 5 23,900Micro Enterprise Capacity Building 60 13,500Train the Trainer 27 207,870Consultancy Grants 8 172,936

Industry Grid : ITeS Destinations

Industry Grid : ITeS Destinations

Sri Lanka is being recognized as an emerging center of excellence for Financial & Accounting Outsourcing (FAO)

Source: THOLONS

companies

Training

Industry Grid

11,200 14,946

21,094

31,379

45,186

67,780

103,025

-

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

-

20,000

40,000

60,000

80,000

100,000

120,000

140,000

2006A 2007 2008 2009 2010 2011 2012

Reve

nue

(USD

Mill

ion)

Targ

et No

of E

mpl

oyee

s

Time Line - Sri lanka

Sri Lanka Target Employee Nos. Sri Lanka Target Export Revenue

$1b

$2b

$275 m

“IT/BPO industry to become the #1 revenue earner for Sri Lanka in the next 10 years”

Apparel – $3bnForeign employment – $2.3bnTea – $1bn

ICT Investment& Private SectorDevelopment

ICT Investment and Private Sector Development





Societal Grid

Knowledge Grid

IndustryGrid

Infrastructure Grid

e‐Governance Grid

RuralGrid

Rural Grid

STATS:

Sri Lanka

70% rural

10 % differently able

25% IT literate

What next after the access (telecentre) network ?

Small Grants Programs

Rural Grid

• Seeks to spread the benefits of ICT to disadvantaged communities

• Solicit issues and ideas from communities, build their capacity

• And help them implement ICT projects to solve their most pressing issues

• 175 communities have had 175 sustainable ICT centers established, with over 72,000 people benefiting each month

Rural Grid

e‐ SDI Community Assistance

Grants to CBOs for ICT based solutions to everyday problems

141 Grants awarded

e‐ SDI Community Assistance

Grants to CBOs for ICT based solutions to everyday problems

141 Grants awardede‐ SDI Partnership Assistance

Grants to public or private entity, entrepreneur or NGO

34 Grants awarded

e‐ SDI Partnership Assistance

Grants to public or private entity, entrepreneur or NGO

34 Grants awarded

Rural Grid

• Impaired Aid for visual and hearing impaired• Visual Radio – Low cost method of sending local

/disaster related information• Job Bank – local language job listing • SME Portal for small businesses• Crop price tracker for farmers• Local content generation• Rural BPOs • Fishing information by SMS to fishermen

Societal Grid

AWARDS

e-Society

e-Society





e-Society

Societal Grid

Knowledge Grid

IndustryGrid

Infrastructure Grid

e‐Governance Grid

Rural Grid

Enablers

Enablers

Legal System

e Transactions Law

Computer Crimes Law

IP Rights (IP) Law

e Signatures

Date Protection Code of Practice

Enforcement Units

Digital Forensic Lab

Localization / Standards

Character Encoding Standards

Fonts Development / Unicode

Text Input Device Support

Transliteration Support

Interface Localization

International Domain Names

Interoperability Framework

NEA

Institutional Development

• ICT Agency (ICTA) established July 2003– As a Company, fully owned by the Government of Sri Lanka – Becomes Operational and Vested with powers under ICT Act

No.27 of 2003– Mandate strengthened by the ICT Amendment Act 33 of

2008• ICTA empowered by the Act to:

– Be the Apex ICT Policy making body & executive agency for ICT in the country

– Be the Lead & Implementing organization for e‐Sri Lanka Initiative

• Functions under the Office of H.E. the President– Unique position to deal with inter‐ministerial barriers and

achieve results.• e‐Sri Lanka Development Project

– Multi‐Donor funded World Bank, Korean EXIM & JSDF– Integrated e‐Development Model

ICT Policy,Leadership &InstitutionalDevelopment

ICT Policy Leadership & Institutional Development

Enablers

ICT Policy,Leadership &InstitutionalDevelopmentInformation

Infrastructure




e-Society

ICT Policy,Leadership &InstitutionalDevelopmentInformation

Infrastructure




e-Society

Equity

Peace

Growth

An

In

tegr

ated

e~

Dev

elop

men

t M

odel

Inter-dependant Prog. Structure

• Improve ICT infrastructure and enhance quality of life through providing affordable access and opportunities

• Improve the delivery of public services and governance using ICT

• Enhance the quality of education, learning and research through use of ICT

• Build a strong ICT industry & enhance competitivenessthro ICT

• Proliferate access to ICT in rural areas and use of ICTapplications for rural socio‐economic development

• Create the Institutional Leadership to carry forward e‐Development in Sri Lanka

Strategy e-Sri Lanka Vision

“ Take the dividends of ICT

- to every village,

- to every citizen,

- to every business and also

- transform the way government think and works ”

e-Sri Lanka

“ ICT can impact lives

provided there is a big

enough vision behind it

and genuine intentions

to realize that vision “

www.icta.lk

where does sri lanka stand? - world...

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