when the hard skills of science meet the soft skills of people david ryback, ph.d. eq associates...
TRANSCRIPT
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When the HARD Skills of Science Meet the Soft Skills of People
David Ryback, Ph.D.EQ Associates International
Space Telescope Science Institute
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David Ryback on SOFT SKILLS:
Putting Emotional Intelligence
to WorkConnectAbility: Building Strong
Partnerships with Your Colleagues
Space Telescope Science Institute
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Bottom LineWe’re afraid of listening closely for fear of losing sight of our own agenda.
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The 4 Components of EI
• Know yourself: Self-awareness
• Control yourself: Self-management • Know others: Empathy
• Do the right thing: Creating success for yourself and others
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What Causes Stress in Our Brain?
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What Causes Stress in Our Brain?
• Lack of respect• Treated unfairly• Lack of appreciation• Unrealistic deadlines
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Getting to Know Yourself and Others
• Have you ever felt stress at work? What’s your experience?
• Please find a partner next to you, and share.
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What is Power?
• Hard power:Authority & coercion
• Soft power:Influence & persuasion
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The 3 “Hard-to-Soft” Revolutions
• Information Revolution
• Mobility Revolution
• Defiance Revolution
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WHY?
• Electronic media
• More savvy
• New mindsets
• New opportunities
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The Skill of Understanding Primary Emotions
• Bad
• Mad
• Sad
• Glad
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Soft Skills for You to Use
• Connect well with emotional awareness• Take charge with flexibility• Match personal skills with challenges• Respect individual differences• Use more emotional intelligence
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Do Soft Skills Work?
Understand others 42%Manage relationships better 51%Influence others 46%
Resolve/manage conflict 43%Improve morale/motivation 34%Improve teamwork 44%
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Overall Benefit
43.3%
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Benefits of Soft Skills
• Sanofi-Aventis 12% increase in sales
• L’Oreal Increase in revenue--$2,558,360.
• U.S. Air Force $3 million/year
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Hard Measures of Soft Skills
• Metrics on EI—Baron EQ-i or Ryback’s CAMS
• Social intelligence—360 surveys
• Rate of turnover
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Soft Skills in a Hard World
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Soft Skills in the World of Space Telescope Science
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Putting Your Soft Skills to Work
•Which of these soft skills might be effective with your associates or even friends or family?
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13 Days in September (L. Wright)
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Personal “Truths”
“‘Truth’ is nothing more than a concept describing majority consensus of valued peers.”
-- Canadian Psychologist(David Ryback)
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“The two greatest mysteries in all of nature ..”Michio Kaku, The Future of the Mind
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When Telescopes Revealed the Truth
•Copernicus (c. 1500)•Kepler (c. 1609)•Galileo (1610)•Johann Demisiani (April 14, 1611)
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The Nature of “Truth” in Astronomy
1. Our planet 2. The sun
3. Our Milky Way galaxy 4. Innumerable galaxies 5. Big Bang Theory
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Our Milky Way
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Soft Skills at the International Level
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Soft Skills Make Way for Camp David Peace
Accords
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Carl Rogers: The Pioneer of Soft Skills
• Entering perceptual world of other
• Understand other’s “private world”
• No facade
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3 Ways to Grow Your Success
• Service to others
• Know yourself
• Create a “safe place”
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Feeling Misunderstood
•With partner: • Can you recall a time when
you felt misunderstood (at work or at home)? How did it make you feel?
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• Tell your story
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• Tell your story• Allow vulnerability
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• Tell your story• Allow vulnerability• What can you learn about yourself?
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Discovery
What soft skill might have helped?
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Overview
• Choose one soft skill that you can immediately begin to apply to your work or family life.
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So …
So … don’t be afraid to listen closely. Your agenda will not disappear. And … you will be:
•A better manager (by 51%)•More liked and appreciated by your colleagues
•Much more productive (by 43.3%)•A better partner and parent•Overall, a happier person
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3 Simple Ways to Be Successful!
Focus on being of service to others.• Be real about yourself.• So others feel safe to be themselves
with you!
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The Soft Skill of Authenticity
•To thine own self,Be true!
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Soft Skills for Greater Success
Become more effective …By being more affective!And even happier!
All the best,
David Ryback
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References
• Spencer, L.M., Jr. & Spencer, S. Competence at Work. NY: Wiley & Sons, 1993.
• GAO Report, Military Recruiting, submitted to Congress on Jan.30, 1998.
• Ryback, D. Putting Emotional Intelligence to Work. Boston, MA: Butterworth-Heinemann, 1998.
• Jennings, S. & Palmer, B.R., Enhancing sales performance through emotional intelligence. Organizations and People, 14(2), 55-71, 2007.
• Walter Mischel, The Marshmallow Test. NY: Little, Brown & Co., 2014
• Lawrence Wright, Thirteen Days in September. NY: Knopf, 2014.