Reflections on our Industry

When Lecacy becomes Lunacy

30 Years of Excellence

Austria

Germany Nordic

United States

Asia Pacific

Italy

France

The Netherlands

Spain

England

Founded 1988

Standard Software

Privately Owned

1350 Papyrus

Application Frameworks

>2500 Customers

350 Employees

2017 US$ 85 M

Papyrus World-wide Users

Banking Citibank, Dow Jones, UBS, Credit Suisse, Bank Julius Bär, Banco Pastor, Nordea, Den Danske Bank, SEB, Deutsche Bank, BNP Paribas, Capital One, Credit Agricole, Lloyds TSB, Banco San Paulo, KBC Bank, Bank Sabatel, LBBW, LLB, Bank of East Asia, China Trust Commercial Bank, Insurance Sun Life, Wellpoint, Wellcare, Euler Hermes, AG Insurance, CGU, AXA, Helvetia, Equitable Life, Zurich Group, Generali, Great West Life, Thrivent, Nordea, Allianz, NFU, Cosmos, AIB, ENRA, Baloise, DAS, P&VPublic Pennsylvania Dept. of Revenue, State of California, State of Wyoming, State of Oregon, General vote in Bosnia-Herzegovina, Vote in Swiss, City of Vienna, Comune di Milano, Chambre of Commerce Austria, Austrian National Library, European Patent Office Utility FirstEnergy Corp, National Grid, Vattenfall/Nuon, EnviaM, Scottish and Southern Energy, Consumers Energy, Stadtwerke Wuppertal, Wienstrom Vienna, AGSM, PSEG Postals Royal Mail, PTT Luxembourg, Swedish Post, Jersey Post, United States Postal Service, Deutsche Bundespost/e-post, Canada Post, Postel, Airlines American, Air Egypt, Swiss, Lufthansa Air Plus, Air France Telco´s T-Mobile, Deutsche Telekom, Singtel, Maxis, Swisscom, Jazztel, Belgacom, Vodafone, Debitel, Orange, Telekom Austria, Bell South, Telefonica Services FDR, Fiserv, EDS, SEMA Group, Experian, Siemens, Volkswagen, BASF, TSYS, Canon, ATOS, TNT Post, RR Donnelley, Xerox, Ricoh, T-System, Info Image

Customer Engagement Cycle

Seamless across digital and traditional business

Attract

AcquireCare

Retain

Manage

Real-time Two-way Communication

Inbound communication integrated with outbound and back office

Customers

A Single View of all Activity in the Case

Enterprise-wide collaboration

Partners

Sales

Service

Accounting

Management

Administration

Operations

ECM

BPM

CCM

CRM

The Papyrus Digital Platform

Process

Management

Ad

ap

ters

Ad

ap

ters

Core business

applications

Digital captureBatch & Online

productionArchive

Document

Design

Case Management User profileCorrespondence

and letter Writting

Formatting

InputData

Document TemplatesBuilding Blocks

Resources

File System Adapter

ResourcesReprintsArchiving

Auditing & Reporting

Customer communication management platform

Supports all digital and traditional communication channels

Enveloping, InsertsScan checkpoint

eDelivery/PDF/HTML

Collect & SplitDocument Pool

Customer Front Office

Business Department/Service

Center interactive Correspondence

Responsive Docs

HTML5

OMNI Channel Communications

Inbound / Process and Rules / Outbound

INDEX and DATA EXTRACTION

VERIFY

CATEGORIZERDocument distribution

INBOXDep. A

INBOXDep. B

INBOXDep. C

INBOXDep. D

INBOXDep. E

ACQUISITION

E-MailMobile SCAN MFP/FAX

VALIDATIONWith data look up

CLASSIFICATIONDetermine document type

AU

TO

MA

TIC

REPOSITORY

WORKPLACE

FORMATTER CLIENT

BUNDLING and MAIL SORT ARCHIVE

SocialPrint FAX E-Mail Mobile

DELIVERY PORTAL

DESIGNER

SOA DATAACM

File

WEB

WEB

Existing legacy, it works, why bother?

Systemerne virker da fint,

Omkostningerne ved at genoverveje, ombygge og

udskifte it-systemer kan være uoverkommelige, jo mere

komplekse systemerne bliver.

Ofte høres det at man ikke kan røre ved systemerne da

de skal køre non stop 24/7

Ingen har nu om dage egentligt 100% overblik over

hvordan det virker

Existing legacy, it works, why bother?

Et komplekst legacy system begrænser dine

reaktionsmuligheder.

Teknologi bliver hurtigt forældet.

Omkostninger!!!

At overbevise topledelsen er aldrig nemt.

På et tidspunkt bliver det helt galt.

At foretage skiftet er en stor udfordring.

Hvad skal man gøre?