what's new in mitel micollab 7.0?

MitelMiCollabRelease 7.0

UK Mitel Partner - Denwa

T. 0330 333 7323 www.denwa.co.uk/cloud-telephony

OCT 2015

http://www.denwa.co.uk/cloud-telephony/

| ©2015 Mitel. Proprietary and Confidential.

Business Challenges• More than ever employees within a business are global and/or virtual

• Multinational, remote working, on the road for business

• Even teams that need to work closely may not physically be located in the same space

• Virtual teams in different offices

• Opposite ends of the building

• Sometimes work from home

• Outside partners and contractors

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Business Challenges

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Global Business

Mobility /BYOD

Cloud / Virtualization

Team Working / Social

CustomerSatisfaction

Compliance

YOU


Business Challenges• Work from any location, on any device or network

• The ability to do more with less

• Communications solutions that adapt to the needs of individuals and organizations

• Not the other way around

• The ability to integrate best-in-class technologies and devices

• Without introducing complexity

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Simple Choices

Innovation

DeviceSoftwareInfrastructure

Regardless of the size of your business or business vertical you operate in, Mitel is a clear choice.

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MiCollab

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VideoConference

Never miss those important calls

Quickly find the rightperson to help

Share documents and

get work done faster

Choose your device

CloudPremise


Business Reporting

MiCollab – Value for Business• One product

• One server

• One management view

• One point of control

• One place to access all communication tools

MiCollab

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MiCollab

MiCollab – Value for Users• Access at any time

• Access from anywhere

• Access on any device – mobile device to desktop

An in-office experience from anywhere

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MiCollab Overview

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Unified Communications

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MiCollab Client• Single access point to business

communications and collaboration solutions

• Enhanced effectiveness of “in the moment” communications

• Unified Communications (UC) clients to address various user needs

• Mobile UC (mobile first design)

• Desktop UC

• Basic Telephony

• Softphone

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MiCollab Client• MiCollab Client single point of access for:

• Rich presence information

• Instant Messaging

• Dynamic Status

• Corporate Directory Access

• Click –to-Call

• Collaboration

• Call History

• Softphone

• Visual Voicemail

• Point-to-Point Video

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MiCollab Client - Presence• Instant view of colleague availability

• Telephony Presence

• Instant Messaging (IM) Presence

• Video Calling Presence

• Better than live communications – that enhances productivity

• Reduces telephone tag with colleagues

• Enhances first-call resolution

• Improves employee workflow effectiveness

• Determine best alternative method for connecting with colleagues

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MiCollab Client - Dynamic Status• Manage UC preferences and interaction routing

• Presence• Call routing • IM + Video calling availability• Advisory messages

• Easily update status on the move

• Desktop client • Web portal • Mobile client• Automatically based on

calendar integration

• Provide preferential treatment

• Treat calls from a specific contact differently from their current Dynamic Status

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MiCollab Client - Instant Messaging

• Secure Instant Messaging (IM) providing a non-intrusive way to connect

• Ability to escalate from IM to another interaction mode

• Drag-and-drop file transfer

• Tag a user to monitor login

• Multi-user chat

• Chat logging

• Intuitive interface includes

• Far-end typing

• Emoticons

• Display picture

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MiCollab Client - Visual Voice Mail

• Powered by MiCollab – Unified Messaging (UM)

• Integrated tab within client

• View voice mail details (type, caller, time, duration, presence info)

• View presence and calendar information of the person who left the voice mail

• Click to call, instant message, email, or conference

• Play & delete voice messages

• Send voice mail

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MiCollab Client - Point-to-Point Video• Easily launch an internal video call from corporate contacts list

• Video presence (status icon) availability

• Enable video for Dynamic Status

• Escalate to video call from desktopvoice and IM windows

• Video calling via mobile softphone

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MiCollab Client - Collaboration• MiCollab – Audio, Web, and Video

Collaboration

• Click to escalate from in-call window or IM (chat) window to web collaboration

• Easy access to team collaborationwith colleagues, clients, & partners

• Quick launch from MiCollab Client main window

• Select multiple users from contacts list for conference

• Access scheduled conferences

• Email external participants for access

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MiCollab Client – HD Video

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• Mitel has an OEM agreement with Vidyo that allows for Integration with Vidyo solutions

• Users can join video conference session and see video from any end-user end-point – Vidyo meeting room, MiCollab client, MiVoice Video Unit


MiCollab Client – UC For All• MiCollab Client offers a zero cost client

providing UC for everyone

• Addresses basic UC needs within a business

• Windows and web client

• Basic contact management

• Click-to-call to corporate contacts


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MiCollab Client - Console• Ideal for employees who requires their

phone / PC to conduct tasks outside of call answering

• Designed for environments where Attendant, Receptionist has multiple job functions

• Presence view for quick identification of colleagues available to take the call

• Console option for softphone-only environment

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Mobility

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MiCollab and Mobility• MiCollab designed with a “Mobile First” approach

• MiCollab provides an in-office experience – regardless of location

• Provides a single identity across all devices and media

• Support ‘consumerization’ of IT with Bring Your Own Device

• Improve customer service, employee responsiveness, and business on the go

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MiCollab - Mobile Client• MiCollab “mobile-first” client offers widest support of mobile devices

• iOS, Android, Windows Phone 8, & BB10 Smartphones

• iOS & Android Tablets

• SIP softphone for Wi-Fi calling

• Provides dynamic presence information while mobile

• Access to core UC features:


• Visual Voicemail

• Access to Corporate Directory information

• Mobile Video H.264 (Android & iOS)

• Move Calls between Desktop, Cell and SIP Mobile Softphone

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MiCollab - Teleworking• Provides the in-office experience remote workers need

• Enables remote employees to connect securely – SIP Softphones or Desk Phone

• Seamless access to the communication capabilities of head office

• Uses the same voice mail, conferencing and corporate features as in-office colleagues

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Collaboration

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MiCollab Audio, Web and Video Conferencing• Comprehensive audio, video, and web collaboration services

• Scheduled or on-the-fly conferences

• Flexible user-interface

• Easy desktop and application sharing

• Multi-point video collaboration

• Web-based collaboration viewer

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MiCollab Audio, Web and Video Conferencing• Access directly within MiCollab Client, via MiCollab Web Portal or via

MiCollab audio, web, and video desktop client

• Escalate from MiCollab Client active call or IM window

• Or via drop down menu within MiCollab Client

• Easy access to team collaboration with colleagues, clients, & partners

• Select multiple users from contacts list for conference

• Access scheduled conferences

• Email external participants for access

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• MiCollab audio conferencing services support for up to 300 participants in a single conference

• Participants can interact with others via secure Instant Messaging

• Private & Public

• Enhance audio conference with desktop and application sharing

• Conferences can be recorded for future playback

MiCollab – Audio Conferencing

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MiCollab – Web Collaboration

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• MiCollab web collaboration services support 300 participants in a single conference

• Spontaneously share content and data files of any kind

• Presentations, spreadsheets, videos, and white boarding

• Eliminate costly hosted services expenses

• Reduce travel expenses• Conduct interactive online

meetings and training sessions• Use lecture mode tools –

questions & polling


MiCollab – Web-based Collaboration Viewer

• Expanded reach to external participants and those on the move

• No need for client application

• View sessions via mobile devices

• Leader can monitor who joins or drops

• Web Viewer participants can:• View shared materials• Raise hand to ask a question • Communicate through public

chat• Express opinion with a thumbs

up or down

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MiCollab – Video Conferencing• Enhance audio conference / collaboration sessions

with “face-to-face” interaction

• Beneficial with remote-based or mobile workers

• No need to schedule in advance

• Broadcast live video using a standard PC webcam

• Up to eight (8) participantscan participate

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Unified Messaging

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MiCollab - Unified Messaging

• Comprehensive Voice and Unified Messaging solution

• Voice, fax, text and email messages synchronized in one place

• Inbound / Outbound Fax messaging from your desktop

• Multiple secure message access options

• Integration with Lotus Notes®, Microsoft® Outlook or Novell® GroupWise®

• Standard UM integrations to hosted email services such as Office 365, Hosted Exchange, Google Mail and Zimbra

• Advanced UM integration with Google Mail

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MiCollabDeployment Overview

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MiCollab - Flexible Deployment Options• Multiple deployment options

• On-premise (software only)

• Virtual (vSphere / Hyper V)

• Multiple MiVoice integrations

• MiVoice MX-ONE

• MiVoice Business

• MiVoice Office 250

• MiVoice 5000

• MiVoice Business Express• Integrated as a single product deployment

– one virtual appliance!

• Rich Unified Communications Solution for up to 500 users

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MiCollab - UC Server Federation• Provides extended Instant Message capabilities for MiCollab Client

users

• Instant Message presence

• Point-to-Point chat

• Establishes communication path between a single UC Server & one or more IM servers within an organization

• Available for:

• Microsoft Lync 2010 & 2013

• IBM® Lotus Sametime® Server

• Delivers increased scalability

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MiCollab - Cloud Services Integration• Out of the box integration into Google® and Office 365 ®

• IM and Presence support for Google® integration

• Allows end users to communicate with their ‘Tool Of Choice’*

• Calendar integration for Dynamic Status management

• Contact integration to the users most frequent contacts

*requires federation with Google

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MiCollab - Value of Virtualization• MiCollab can be deployed within virtualized environments

• Consolidate applications in the data center

• VMware vSphere and Hyper V support

• Provides the following business benefits:

• Operational savings

• Manage UCC like any other app in your datacenter

• Reduced server hardware, and power consumption

• Business Continuity for the business

• Risk mitigation via the high availability tools available in a VMware or Hyper-V environment

• Can be deployed in VMware vSphere™ virtual data centers.

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MiCollab – UCC Bundles UCC

ENTRYUCC

STANDARDUCC

PREMIUMVoicemail / UM Mobile Phone Integration- Multiple devices Up to 2 Devices Up to 4 Devices Up to 4 Devices

Instant Messaging Presence - IM / Voice PC Desktop / Web Client Enhanced Client capabilities: Dynamic Status, Call Handoff, Ad-hoc Collab, Calendar integration

- Mobile Client O

50% off, with Entry

Conference / Collaboration User* Participant

Participant,

Schedule, Moderate

Participant,

Schedule, Moderate

Teleworker – Remote Access O 2 TW Lics 3TW Lics

Voice / Video Softphone O (PC or Mobile)

(3 remote devices)

Vidyo License Discount** - - Google / SFDC plug-in - Google plug-in Google & SFDC

plug-ins

* Collab ports – 10 with 1st Standard / Premium user, plus 1 additional port for every 10 Standard or Every 5 Premium users** Vidyo Discount on Premise infrastructure license or Cloud Subscription


Features Basic UC Desktop UCC Entry Desktop Client UCC Standard / Premium UC Desktop Client

PC & Web Client Click to Call from UC Contacts Auto Answer Do Not Disturb (DND) Call Forwarding Web Window (RSS) Dial From External (External Dial) Search / Compact Mode) Phone Button Programming Visual Voicemail Import Contacts (Outlook, Google) Incoming Call Notification IM Chat Call History Missed Calls Missed/ Dialed/ Answered calls Missed/ Dialed/ Answered callsPresence – IM & Voice Hotdesking from client OfficeLink Dynamic Status – Selective ringing Softphone – Audio & Video Calls Ad hoc Collaboration (via AWV) ACD Call Handoff (Not supported on Mivoice 5000) Calendar Integration (Google / Exchange) Launchpad

MiCollab Client – From Basic to Premium


MiCollab Summary

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MiCollab

• Increase an Employees Workday Efficiency

• Mobile First design Provides an In-Office Experience Anywhere, Anytime, On Any Device

• Improve Team Engagement / Collaboration

• Enhance Customer Service

• Mobility / BYOD Made Easy

• Integrate With Existing Business Applications

• Flexible Cloud Deployment OptionsEvolve With Needs

• Reduce Business Costs

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EndUser

•Mobile-first in-office experience

•Build stronger relationships and improve customer responsiveness

•Instant access to colleagues

MiCollab Business Value

IT Manager

•Supports chosen cloud strategy•Integrate with cloud-based services •Share sensitive information in a secure workspace

•Remote desktop to reduce support call costs

Business Owner

•Reduce travel time and expenses•Eliminates costly hosted services expenses

•Address multiple business needs with a single solution

On-Premise or Virtual

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Who isMitel?

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Mitel – Who We Are

We put customers at the center of everything we do. It’s made us a leader in our industry.

From technology to partner programs to post-sales support, we’re pioneering the way forward.

A Leader in Gartner’s Magic Quadrant for

Unified Communications

The fastest growing global cloud

communications provider

40+ years in communication

technology

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Mitel – What We Do

Help companies connect, collaborate and take care of their

customers

than 60 million users in 100+ countries across the world

Power more than 2 billion business connections a day

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Mitel – Who We’ve Helped

We selected Mitel because of the ease of deployment...and expansion.- Jim Toy, CIO, Make-A-Wish Foundation

“

“

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Mitel – Who We’ve Helped

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EdMiCollabtion Financial Services Health Care

Hospitality Government Manufacturing

Professional Services Media & Entertainment Retail


Choice. Simplicity. Flexibility. Value

Comprehensive UCC portfolio

to address businesses of

any size

Simplified user experience

Deployment options to

address a range of needs

Virtualized UCC portfolio

alongside other business

applications

One of the most comprehensive

desktop portfolios in the industry

Integrated mobility

that lowers communication

costs

Freedom from a walled-garden architecture

At MITEL we innovate with an eye toward the future – understanding that the need to communicate won’t ever change, but the ways we want to communicate most certainly will.

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what's new in mitel micollab 7.0?

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