what’s new in kinetic task 3.0 ben christenson 3 about me ben christenson employee at kinetic...
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What’s New in Kinetic Task 3.0Ben Christenson
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About Me
Ben Christenson
Employee at Kinetic Data for 13 years and a member of the Product Development team for the past 7 years
One of the primary architects and developers for Kinetic Task
Longest trip away from 7 month old daughter Charlie
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About You
Who here uses Kinetic Task?
What are you using it for?
What would you like to be using it for?
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What was Kinetic Task?
Packaged with Kinetic Request
Workflow automation engine
1. Accepts input from Kinetic Request
2. Leverages “task handlers”
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What is Kinetic Task 3.0?
Packaged with Kinetic Requestand independently
Workflow automation engine
1. Accepts input from any data source
2. Leverages “task handlers”
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What’s New In Kinetic Task 3.0 Opened up to allow any external source to start a task tree
Source Roots Tree Management Kinetic Security Language (KSL) Pure Java!
What has improved? Installation Consoles API
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What’s New: Source Roots
Source roots Initiate a task process Provide data used by the process
Examples: Kinetic Request ITSM Incident Salesforce Oracle Identity Management
What’s New • Source Roots • Tree Management • KSL • Pure Java!What’s Improved • Installation • Admin Console • Task Management Console • API
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What’s New: Source Roots
There are two types of source rootsStandard: task handler provides tree dataDynamic: “consumer” plugin provides tree data
Differ in what is available in the Task Builder menus
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What’s New: Source Roots
Standard @source[‘Name’] @source[‘Group’] @source[‘Id’] @results[‘Start’]
Dynamic @answers @dataset …
(Dynamic)
(Standard)
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What’s New: Source Roots
When should a dynamic source root be used? Already available (Kinetic Request, Kinetic Survey) Dynamic source bindings
When should a standard source root be used? Anytime else
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What’s New: Source Roots
Preparing a source root
1. Write task handler (or consumer) to retrieve information
2. Configure source root to start task processes
3. Register the source with Kinetic Task
Strategy Example
API Call Oracle Identity Management remote task
Remedy Filter Create KS_TSK_Seed record when an Incident is created
Poller Non-modifiable system
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What’s New: Source Roots
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What’s New: Tree Management
Previously used Request for Management*
Tree Management Console Open task builder Edit/Delete Import/Export
* Kinetic Request will continue to manage its trees.
What’s New • Source Roots • Tree Management • KSL • Pure Java!What’s Improved • Installation • Admin Console • Task Management Console • API
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What’s New: Tree Management
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What’s New: Tree Management
New Term: Source Group Categorization of trees for a given source Different source roots, different source group May be “composite”
Examples: Kinetic Request: ACME Catalog > VPN Access Remedy: KS_SAMPLE_Incident
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What’s New: KSL
Kinetic Security Language Access control strategy Same technology as task connectors Used by Task 3.0 to restrict API access
What’s New • Source Roots • Tree Management • KSL • Pure Java!What’s Improved • Installation • Admin Console • Task Management Console • API
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What’s New: KSL
Origin of KSL Need to restrict access to certain resources Wanted to avoid managing users in yet another place Few clients want to secure things in the same way Generic “No access” messages aren’t helpful
So how does it work?
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What’s New: KSL
Define policies (name, rule, message) Rules are evaluated like a task connector Messages are evaluated like a task parameter
Apply policies to a resource A resource may have multiple policies
Evaluate Policies When a resource is accessed, evaluate each applied policy
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What’s New: KSL
Sample Rules • Restrict to an IP range • Restrict using secret token • Restrict by time of day
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What’s New: KSL
Benefits Flexible – can hook up security to Remedy, AD, or anything else Messages – can be verbose or terse Portable – easy to reuse, or share on Community
Where will you see KSL in the future? Restricting access to console functionality Kinetic Request service items Kinetic Calendar private calendars
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What’s New: Pure Java!
Removed dependencies on the JNI Fully 64bit compatible Does not require any .dll/.so files
What does that really mean?
What’s New • Source Roots • Tree Management • KSL • Pure Java!What’s Improved • Installation • Admin Console • Task Management Console • API
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What’s New: Pure Java!
Task runs on anything
Even a Mac! Simplified install
No environment changes
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What’s Improved: Installation
Self-installing .war file replaces installerexecutable Installs on new systems Upgrades existing systems Skips current systems
Configurable data directory
Install or upgrade in less than 5 minutes with a running Tomcat
What’s New • Source Roots • Tree Management • KSL • Pure Java!What’s Improved • Installation • Admin Console • Task Management Console • API
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What’s Improved: Installation
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What’s Improved: Admin Console
Removed logging tab in favor of direct links: Manager Log Engine Log Environment Log Worker Logs (zip) All Logs (zip)
What’s New • Source Roots • Tree Management • KSL • Pure Java!What’s Improved • Installation • Admin Console • Task Management Console • API
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What’s Improved: Admin Console
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What’s Improved: Task Management Console
Modified to support multiple source roots
New Feature: List recent executions
Remember, Kinetic Request executions can be searched by KSR.
What’s New • Source Roots • Tree Management • KSL • Pure Java!What’s Improved • Installation • Admin Console • Task Management Console • API
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What’s Improved: Task Management Console
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What’s Improved: API
Existing API used to create deferral triggers
Expanded to support start triggers Used to trigger source root tree executions
What’s New • Source Roots • Tree Management • KSL • Pure Java!What’s Improved • Installation • Admin Console • Task Management Console • API
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What’s Improved: API
Three options Web Services (SOAP) REST Remedy Form (KS_TSK_Seed)
Same methods for each option Create Start Create Deferred
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What’s Improved: API
Create Start - Initiates a task process Example: Start the task process to handle a new incident
Parameters Values
Source Name Remedy
Source Group KS_SAMPLE_Incident
Source Id INC00000001
Tree Name User Created
Results
Message
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What’s Improved: API
Create Deferred - Updates or completes a deferred task Example: Completes a deferred approval node
Parameters Values
Action Complete
Token AG005056960051rJQmUQPmxIWAUXYJ
Results <results><result name=“Status”>Approved</result></results>
Message Request approved by Ben Christenson on March 1st.
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Summary
Handlers don’t change, Trees don’t change
Dirt simple installation
Now provides automation for any data source Add a new source root in three simple steps
Kinetic Security Language (KSL) Powerful new strategy for security policies Increased adoption in all Kinetic products
