what’s in it for me? the impact of technology on library service development john cox deputy...
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What’s in IT for me?The impact of technology on library
service development
John Cox
Deputy Librarian
National University of Ireland, Galway
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A Talk of Two Halves
• IT and libraries…friend or foe?
• IT and me…just good friends
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IT and Me: We go back a long way…
Br. J. Acad Librarianship, 1987
1991
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IT and Me:Still chasing the same goals…
• 1980s: Tutored Video Instruction
• Distance education focus
• Latter-day VLE
“We are optimistic that TVI will allow either better quality teaching or saving of staff input” (1987)
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TVI in Action…
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IT and Me: Luck…
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IT and Me: Judgement (occasionally)…
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IT and Me: Misjudgement…
The End of CDThe End of CD--ROM?ROM?
John CoxJohn Cox
Medical LibraryMedical Library
Royal Free Hospital School of MedicineRoyal Free Hospital School of Medicine
March 1993….
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IT and Me: The Good…
Managing Information, 1995
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IT and Me: The Bad…
Extroversion Introversion?
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IT and Me: The Ugly…
OM NI Pro ject Organization
Project Assurance TeamB us iness Assurance Coordinator
U ser A ssurance C oord inatorT echnical Assurance Coordinator
Stage Manager
Project Manager
Project BoardE xecutive
S enior U serS enior T echnica l
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IT and Me: Career progression…
• Marketable skills
• Project management
• Overview - IT applies to all areas
• Maybe seen as a “visionary”?
• Good “package” overall
• Creates positive perception
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IT and Libraries: User Disconnection…
To whom do you most commonly direct enquiries for information relating to your research? (please tick one only):
1,4001,2001,0008006004002000
Library Information Desk Staff
Nobody
Subject Librarian
Other
37.7 % of 3,177
32.6 % of 3,177
19.1 % of 3,177
10.5 % of 3,177
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IT and Libraries:Global Competition…
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IT and Libraries:Skills Devaluation…
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Confirmation from OCLC…
http://www.oclc.org/reports/2005perceptions.htm
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Taking on Google et al.
• Integrating Library IT staff
• Marketing image
• Adding value
• Competitive systems
• Search expertise
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Library Technologists: a breed apart?
“After reading this chapter you can at least get a gist of what your IT colleagues are
talking about and can explain in their words what you need from technology”
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Library Technologists: powerbrokers?
“it is questionable whether the model of concentrating systems support and development in a
single discrete unit of the library will endure…..It may be that systems staff will need to work within,
rather than separately from, service teams ” (Cox, 1998)
E-Learning support
EndNote Software
Portal Access
InstitutionalRepositories
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The Library Brand…
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A “cooler” image…
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Adding Value to Google…
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Meeting Google …
Survey Comment
“I feel the need for a unified access to online resources (e.g. unified search engine, Google-type)”
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Beating Google…
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Search Expertise …
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“Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information upon it”
(Samuel Johnson, 1775)
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“The Irish are a fair people; - they never speak well of each other”
(Samuel Johnson, 1775)