WhatsApp Integration

Features

• Input numbers management

• Whatsapp registration process

• Messages sent

• Messages received

• Concurrent communications support

• Grouping messages in conversations

• Conversations affinity

• Integration CRM and Ticket Management

Architecture

WhatsAppGateway

Tailoring Layer

Messaging Platforma

Ticket Management

a

Gestar

• Chat Application analyzed:

– calorex.com.mx/customer-care.html

• Functional integration was preformed

from a prototype communication

• A successful chat with an operator was

established

• HTTP Long Polling (WhatsApp client

behaves as a Http Client)

Chat Altitude Protocol

Other Sample of Customer Service

Integration

The Problem