whatever your activity, loxam offers you the … · our 7,500 employees receive sound education in...

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The generalist all-equipment rental brand The specialist in powered access with or without an operator The specialist in power supply equipment The specialist in modular construction The specialist in heavy machinery for your building sites The specialist in equipment and logistics for your events Suspended platforms, materials hoists and scaffolding Stores offering equipment and tools in the city centre (Paris) 89 avenue de la Grande Armée 75219 Paris Cedex 16 - France Tel.: +33(0)1 58 440 400 Fax: +33(0)1 58 440 179 WHATEVER YOUR ACTIVITY, LOXAM OFFERS YOU THE EQUIPMENT, EXPERTISE AND SERVICES THAT YOU NEED Photo © : LOXAM - Getty Images - Shutterstock. March 2018. DISCOVER OUR 8 BUSINESS UNITS www.loxam.com Follow us on

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Page 1: WHATEVER YOUR ACTIVITY, LOXAM OFFERS YOU THE … · our 7,500 employees receive sound education in our LOXAM training centre. In 2017, more than 50,000 hours of training were delivered

The generalist all-equipment rental brand

The specialist in powered access with or without an operator

The specialist in power supply equipment

The specialist in modular construction

The specialist in heavy machinery for your building sites

The specialist in equipment and logistics for your events

Suspended platforms, materials hoists and scaffolding

Stores offering equipment and tools in the city centre (Paris)

89 avenue de la Grande Armée75219 Paris Cedex 16 - FranceTel.: +33(0)1 58 440 400Fax: +33(0)1 58 440 179

WHATEVER YOUR ACTIVITY,LOXAM OFFERS YOU THE EQUIPMENT,EXPERTISE AND SERVICESTHAT YOU NEED

Photo © : LOXAM - Getty Images - Shutterstock. March 2018.

DISCOVER OUR 8 BUSINESS UNITS

www.loxam.comFollow us on

Page 2: WHATEVER YOUR ACTIVITY, LOXAM OFFERS YOU THE … · our 7,500 employees receive sound education in our LOXAM training centre. In 2017, more than 50,000 hours of training were delivered

Through the development of our partnerships with major DIY retailers in Europe, we are ramping up our network coverage to be even closer and more reactive to your needs. In 2017, new branches were opened most notably in Germany, Belgium, Spain and France. In total, this represents nearly

400 partner points of sale where you will be able to find the LOXAM range for hire, rounding out our branch network.

Consolidated net profit + taxation + financial charges + depreciation + non-recurrent costs

Acquisitions of tangible and intangible assets excluding Goodwill

TOTAL 2017 TURNOVER BY BUSINESS DIVISION

Figures at 31/12/2017

1,368M€

FranceSpecialist

FranceGeneralist Europe

International excluding Europe15%

46%32%

7%

WHETHER YOU ARE A PROFESSIONAL OR PERSONAL CUSTOMER!

equipment

items

employeesbranches

countries

clients

Bntotal turnover

CLOSER TO YOU FOR ALL YOUR ACTIVITIESIn 2017, to provide you with even better support, our Group expanded its footprint and its business activities. The acquisition of Nacanco (Italy) reinforces our foothold in Europe. Our network has also grown through the acquisitions of Swan Plant Hire (Ireland), Cramo (Denmark) and Hune (Spain, Portugal, Saudi Arabia, Colombia). With Nationwide Platforms in the United Kingdom and Rapid Access in the Middle East, we have substantially developed our powered access range in Europe and the Middle East.

Your customers and suppliers trust you…Between us too, this trust is essential. This is why we have been

fostering transparency for more than 50 years.

CONSOLIDATED EBITDA (in % of turnover)

VARIATION IN TURNOVER(in € million)

CONSOLIDATED INVESTMENTS(in € million)

OF POWERED ACCESS EQUIPMENT IN THE WORLD

IN EUROPE

To accompany you everywhere, our Group is constantly growing

proximity

To find out more, follow us on social media

Our new signature is a promise we make to you, our clients, to not only meet your expectations but surpass them and earn your satisfaction.

“MUCH MORE THAN RENTAL”

2014 2522015 1492016 2222017 432

8122014838201592720161,3682017

The quality of our customer service received recognition through the “2018 Customer Service of the Year” award in the “Equipment Rental” category. This accolade was earned following hundreds of “mystery shopper” tests carried out in accordance with the standard EN NF 15838.* Category Rental Equiment - Study BVA Group - Viséo CI - May to July 2017.

More info on escda.fr.

LOXAM VOTED 2018 CUSTOMER SERVICE OF THE YEAR IN FRANCE*

2014 31%

2015 33%

2016 33%

2017 34%

Page 3: WHATEVER YOUR ACTIVITY, LOXAM OFFERS YOU THE … · our 7,500 employees receive sound education in our LOXAM training centre. In 2017, more than 50,000 hours of training were delivered

You have to reconcile your equipment requirements with cost control. When you rent with LOXAM, there is no investment involved, no storage and no maintenance costs! You are sure to have the right

equipment at the right time.

STRUCTURAL WORKS

POWER

COMPACTION

HIGH-REACH POWERED ACCESS

WITH OPERATOR

DEMOLITION

TRANSPORT

EARTHMOVING

ITEMS OF EQUIPMENT

POWERED ACCESS

“ When I calculate the ratio between the price of some machines and their annual usage, I really prefer to rent them, it’s more profitable… I go to LOXAM to hire a floor sander or a floor edger for example. And because I buy good floor varnishes in the same place, I save myself time! ” David AZRIA, Director of Déco Pro Feel (France)

To help you stay competitive, we

think of everything

Among the significant new developments this year, LOXAM now rents: Transport rack for fences, multipurpose detectors, 16m fuel-electric hybrid articulating booms, electric wheel loader, dual power mini excavator , etc.

Whatever the size of your company, our answers help you to concentrate on your business.

For all of your projects, even the simplest, you have access to 300,000 items of equipment, including our small tools range. You can always benefit from the latest technical developments, because we work upstream with the largest equipment manufacturers.

To help you save time and make your management easier, we have expanded our range of digital solutions. Book your equipment online on loxam.fr or from your smartphone with the LOXAM Catalog application; manage your account independently with the secure management and archiving of your invoices (EDI), monitor and analyse your rental contracts, etc.

Loxcall, the LOXAM Group’s call centre, present in each country, offers you a single point of contact to manage all of your rental contracts.

performance

HANDLING

LANDSCAPING

PUMPING, WELDING

SAWING, CUTTING, PERFORATION

MODULAR CONSTRUCTIONS, SHELTERS

FINISHING WORKS

TEMPERATURE CONTROL

COMPACTION

POWER TOOLS

Save time with our expert advice

Wherever you may be, our employees are your partners and they work hard for your success.

To perfectly fulfil your expectations and select the most effective solutions for you, our 7,500 employees receive sound education in our LOXAM training centre. In 2017, more than 50,000 hours of training were delivered.

You can count on their expertise in our network of 750 branches.

You will find the same service quality everywhere because we apply the same processes in the 22 countries in which we are established.

Our specialist branches bring you a heightened level of expertise to support you in your projects.

CUSTOMER SATISFACTION

RATE

You are satisfied with our services as illustrated by a satisfaction survey conducted among 30,000 customers in the fourth quarter of 2017.

“ For the past three years, LOXAM ACCESS Cournon (Auvergne-France) has been our preferred partner. Their attentiveness, professionalism and reactivity all contribute to our success on both public sector and private sector markets.” Olivier MICHOT, Rental Manager, SUCHEYRE GROUP (France)

Page 4: WHATEVER YOUR ACTIVITY, LOXAM OFFERS YOU THE … · our 7,500 employees receive sound education in our LOXAM training centre. In 2017, more than 50,000 hours of training were delivered

Your image as an entrepreneur, protecting the integrity of people and the environment, also depends on how you choose your

partners. By working with LOXAM, you are making the right choice, in tune with your values.

Everyone eco-responsible

Engaging and developing all our employees

Shared trust, parity, equal opportunities, a motivating career path and a healthy work-life balance: these strong values found our vision of human resources.

YOUR COMMITMENTS ARE OUR DUTY

The ISO 14001 standard certifies our environmental management

Level 3, or mature level, of the ISO 26000 standard offers proof of our commitment to responsible rental.

We abide by the 10 universal principles of the United Nations

Global Compact.

TRAINING

of employees received training in 2017 

DIVERSITY

different nationalities in France alone 

ATTRACTIVENESS

French “best employer” in “wholesale” category*

“ Since 2007, thanks to the partnership with LOXAM, 54 young people from our establishment have obtained their technical certificate in Public Works Machinery Maintenance and have joined LOXAM’s aftersales service teams. Getting young people into employment is our priority and LOXAM’s territorial coverage helps us considerably.” Catherine JOYEUX, Deputy Head of partner college Lycée Isaac de l’Étoile (France)

loxamtalent.com

The LOXAM Group is dedicating a new website to its future employees. Visit loxamtalent.com to discover the spirit of the Group, all of its job areas and post your application online!

FOR A CHANGING WORLD Through a range of initiatives,

the LOXAM Group actively supports several charitable causes.

This commitment is exemplified through fundraising for Macmillan Cancer Support (UK) the donation of equipment to London Zoo (ZSL),

and the funding of educational facilities for the Calviac Zoological

Reserve (France).

commitment

• Daily preventive inspections of machinery.

• Optimisation of procedures thanks to feedback from the ground and taking regulatory modifications into account. OF THE LOXAM

POWERED ACCESS FLEET IS DUAL-ENERGY

OR ELECTRIC

Helping you to address your company’s corporate and social responsibility issues is one of our priorities. With rental and LOXAM, you choose a solution which is low on carbon emissions, energy consumption and natural resource use.

By deciding to hire, you choose usage over ownership. You therefore contribute to using equipment in an optimal way. This is virtuous from both an economic and an environmental point of view.

In addition, renting with LOXAM is also the guarantee that we recycle all of our end-of-life equipment in our Saint-Paterne centre (France).

For the planet’s resources and for your convenience, we also prefer to use electric or dual-energy equipment which emits less air and noise pollution.

In the aim of improving our service while reducing our impact on the environment, we have deployed software to optimise our delivery rounds.

To provide you with high service quality, LOXAM aims to ensure that the people you meet in our branches are here to stay. 95% of our employees have permanent work contracts.

In the space of three years, our Group has embraced block release training and doubled its number of apprenticeship contracts: for example, 13% of our technical workforce in Atlantique (France) comes from a block release scheme. Thanks to the graduates of the LOXAM Class -a programme conducted in close cooperation with a technical college -and also to in-branch training, a whole new generation of young employees has already mastered the specificities of our profession.

We are keen to promote comfort and well-being at work, fairness and a team spirit which give meaning to our missions but also individual initiatives. In the course of their career, an employee can perfect their expertise to transition to new positions: in 2017, 10% of the workforce benefited from an internal promotion.

* Independent survey conducted by the magazine Capital in February 2017.

In its new branch concept, the LOXAM Group is reinforcing the energy performance and natural light of its buildings. Across the whole network, effluent treatment is optimised and equipment washing systems using harvested rainwater are gradually being introduced.

Page 5: WHATEVER YOUR ACTIVITY, LOXAM OFFERS YOU THE … · our 7,500 employees receive sound education in our LOXAM training centre. In 2017, more than 50,000 hours of training were delivered

To make a success of your projects, you expect reliable equipment which will allow you to work efficiently and in total safety.

To help you, LOXAM offers you safe equipment ranges and specific training courses.

You can hire your equipment with peace of mind: the LOXAM fleet is recent, reliable, well-maintained, and of excellent quality. Our processes are stringent and we work together with leading equipment manufacturers so that their safety standards surpass current norms in each country.

To protect you from every risk, LOXAM has for many years deployed an extensive safety policy which is useful to the entire rental sector.

Our commitment in terms of safety and care for health and the environment is borne out in our certifications ISO 14001, MASE in France, VCA in the Netherlands and OHSAS.

Our constant focus on protecting your safety and health is reflected in our equipment (soundproof gensets, anti-vibration pneumatic drills, etc.) and innovative accessories (rear-view cameras, dead-man’s switches, illuminated steps, etc.).

Because it is essential to improve safety at every level, our Group takes part in many commissions wherever it is established. In particular we work with the ERA (European Rental Association) and IPAF (International Powered Access Federation), of which we are one its the most active members.

“ Our customers value the ability of the BlueSky team to evaluate and solve the Working at Height challenges they encounter in a safe and professional manner. The wide range of BlueSky attachments and their deployment within the Loxam PAD fleet are now a standard requirement for many companies.” Paul MARKS, Business Unit Director BlueSky (United Kingdom)

Guiding you to protect you To help you in fully mastering the use of our equipment,

we have diversified our information content and fine-tuned our training courses.

When you take possession of our machines, you are always advised by your LOXAM contacts. In our demonstration videos and in our rental catalogue, you will also find an array of tips and advice to use and select equipment, information on the right personal protective equipment to wear, and the correct techniques to adopt.

Closer to home, LOXAM provides its spaces and equipment to approved bodies to conduct training sessions led by experts.

To make your work at height ever safer, LOXAM is strongly involved in the IPAF. We deliver additional training sessions which make us the worldwide leader in IPAF training.

Trained in risk prevention…

To protect your safety, all of your LOXAM staff members are fully conversant in the risks relating to the use of each piece of equipment they rent out.

On their arrival in the company, they follow a safety training module, then they regularly update their knowledge in our Paris training centre (France) or as part of the Employee LOXAMTour.

In 2017, the campaign “Managing Risk Prevention” (9,000 hours of training) helped to upskill all our managers.

In branches, monthly quarter hour safety briefs provide an opportunity for exchange on this theme which is at the heart of our corporate culture.

“ At its Corporate HSE convention, Renault chose the specific LOXAM-HUNE training course on working at height. Participants appreciated the skills of the speakers and we are now reinforcing this partnership with an international training programme codesigned by Renault and LOXAM HUNE for 2018.” Stéphane ROGNON, CSR Director RENAULT Spain Group

To continue to enhance your safety when working at height, the LOXAM Group has an R&D department in the United Kingdom dedicated to working at height - BlueSky - which designs, develops and manufactures systems to improve safety. This is the case, for example, with SkySentry™ which optimises the management of equipment present across several sites, and of SkyScreen™ which reduces the risk of accidents due to falling objects.

DRIVEN BY SAFETYWith its strong commitment in the Middle East, Rapid Access (subsidiary of the LOXAM Group) organised the eighth edition of the Safety Week. An essential event for insight and exchange around key themes of social responsibility: safety, safe operation, health and wellness at work.

OCCUPATIONAL HEALTH AND SAFETYShortly after arriving in the LOXAM Group, HUNE earned the internationally-acknowledged OHSAS 18001 certification in 2017. This is recognition of an everyday policy conducted by all of LOXAM-HUNE’s teams to reduce the risk of accidents, comply with legislation and improve safety and working conditions.

Your safety and comfort guaranteed

SAFETY, ANYTIME & ANYWHERETo protect everyone’s physical integrity, LOXAM takes proactive initiatives. One such example is our “Safety, Always and Everywhere” approach embodied in this new logo.

safety

Page 6: WHATEVER YOUR ACTIVITY, LOXAM OFFERS YOU THE … · our 7,500 employees receive sound education in our LOXAM training centre. In 2017, more than 50,000 hours of training were delivered

In 2017, you delivered a huge number of projects all over the world with the help of our equipment. In city centres, underground, on prestigious or sensitive sites, in emergency circumstances… Wherever you needed

them, LOXAM solutions contributed to the success of your projects.

LOXAM GRAND PARIS - FRANCEParisFAST AND SAFE WORK ON METRO LINE 14 2 rotating dumpers: the perfect technical solution for the line extension from Saint-Lazare to Pont Cardinet.

NACANCO - ITALYRoncadelle

AN 88,000 SQ. M. SHOPPING MALL TO BE BUILT

150 electric scissor lifts, telehandlers, spider lifts,

telescopic booms and articulated lifts used over

an 18-month period.

LOXAM EVENT - FRANCE ClissonSETTING UP HELLFEST, THE FAMOUS HEAVY METAL FESTIVAL The LOXAM event management specialist offers services to sporting events, music events and official functions. At this major festival for extreme music fans (hard rock, heavy metal, etc.), 70 cabins were installed and 30 forklift trucks and other items of powered access equipment were used.

LOXAM BRITTANY - FRANCERennes

EXCAVATION OF SHAFTS ON THE ROUTE OF THE FUTURE METRO LINE

Lowering machinery to 25 to 35 m underground to reach the heart of the structure: 12-m and 16-m articulated booms, vertical mast lifts, electrical

scissor lifts (for confined spaces), compact excavators of up to 8 tonnes,

forklift trucks, compact loaders.

RAPID ACCESS - QATAR Doha

CREATION OF QATAR UNIVERSITY METRO STATION A prestigious institution with more than 20,000

students and 2,000 international specialist lecturers. Telescopic booms measuring 20 m and more were

necessary to build the structure.NATIONWIDE PLATFORMS - UNITED KINGDOM London

CONSTRUCTION OF GREENWICH ENERGY CENTRE A 55-m aerial boom fitted with SkyScreen technology

(designed by the entity BlueSky) to reduce the risk of objects falling onto the building site

of this major ecological facility.

LOXAM - DENMARK Frederikssund

MOTORWAY LINK BETWEEN BANKS OF ROSKILDE FJORD

This four-lane motorway project measuring 10 km in length will be built on a bridge crossing between

Marbæk and Tørslev gardens. 60 LOXAM modules together with

suitable powered access equipment and power generators are necessary

for the construction project.

LOXAM - BELGIUM Brussels RENOVATION OF A FLAT IN THE CITY CENTRE The success of these indoor works required an array of small equipment: to treat floors and walls, drill holes, take measurements, detect wires and pipes, and even for climate engineering.

LOXAM POWER - FRANCE Paluel Power station EXPERTISE DEPLOYED FOR NUCLEAR POWER

By conducting the chamber test at the Paluel Nuclear

Power plant, LOXAM POWER was awarded the technical

grade “A” thanks to 11 positive observations.

This note is an acknowledgement of the

expertise of the subsidiary, the technical prowess of

its installation and the performance of the new

technologies used. A first!

LOXAM - EUROPE European cities LIGHTING UP CHRISTMASJust like every year, LOXAM teams were out in force to set up Christmas illuminations everywhere. With our articulated booms, truck mounts and other powered access equipment, a number of different cities offered Christmas cheer to their inhabitants.

LOXAM HUNE - SPAIN Las Palmas, Gran Canaria CONTRIBUTING TO THE PROMOTION OF A REGION Supplying the construction machines then the power generators for the opening of the Las Palmas aquarium in Gran Canaria: the most spectacular in Europe spanning 12,500 sqm and with more than 7,500 million litres of water!

achievements